17/05/2012 4:31:23 PM

 

Parramatta City Council

 

Draft Delivery Program 2010-14

Draft Operational Plan 2012-13

 

 

 

Delivering on the Community Vision

Parramatta Twenty25

Parramatta’s Community Strategic Plan

 

 
 

 

 

 



Contents


Lord Mayor’s Message................................................................................................................................. 3

CEO’s Message.................................................................................................................................................. 5

About Parramatta’s 4-year Delivery Program 2010-14 and 1-year Operational Plan 2012-13..................................................................................................................................................................... 7

Parramatta Twenty25: What is it?........................................................................................................... 8

ABOUT PARRAMATTA........................................................................................................................................ 10

Council’s Delivery Program 2010-14................................................................... 11

Environment & Infrastructure............................................................................................................. 12

Community & Neighbourhoods................................................................................................................ 17

Economy & Development.......................................................................................................................... 24

Governance & Corporate....................................................................................................................... 34

Council’s Operational Plan 2012-13.................................................................... 46

Environment & Infrastructure............................................................................................................. 47

Community & Neighbourhoods................................................................................................................ 51

Economy & Development.......................................................................................................................... 55

Governance & Corporate....................................................................................................................... 60


Financial Management Framework (Resourcing Strategy) ................................................ 63

2012-13 Budget................................................................................................................................................. 69

Income & Expenditure Estimates.......................................................................................................... 72

Rates, Fees & Charges (Schedule of Fees & Charges included under separate cover) ................................................................................................................................................................. 83


LORD MAYOR’S MESSAGE

 

 


The Delivery Program was created to provide the basis for Council’s spending over a four-year period, to enable us to focus on delivering quality services to the Parramatta community whilst allowing us to be financially sustainable and responsible. We review and adjust the plan each year, which allows us to respond to changing circumstances and new opportunities.

 

We have strived to maintain Parramatta’s high profile and keep the needs of our city on the radar for state and federal governments when they distribute funding for growth opportunities.  We regularly meet and contact members of the State Government to ensure they consider Parramatta as the smart choice for relocation of government departments and recognise that investment in transport infrastructure in Western Sydney will answer many of the greater city’s employment and commuter problems.

 

One of our primary goals in the coming year will be to conduct a feasibility study for a light rail system from the Hills, into Parramatta and beyond to Bankstown, as the first section of what could be the solution to many of our transport woes.  We will, of course continue to push for construction of the Epping to Parramatta rail link.

 

Parramatta has developed as a city of festivals. Our own Sydney Festival Parramatta Program, not withstanding the rain, proved to be an amazing success. The Parramasala Festival of South Asian Arts, Loy Krathong and Winterlight combined to create a vibrant city.  Australia Day in Parramatta just cannot be topped and this year over 22,000 people lined the river to celebrate New Years Eve.

Of primary importance is our Operational Plan, which delivers 41 core services to the community each year.  In 2012/13 Council will spend $146 million on Operating projects and services (excluding depreciation) and $54.6 million on specific capital projects.

 

Breaking this down, our Operating Expenditure includes:

·    Roads, footpaths and drainage - $12.8 million

·    Waste and Sustainability Programs - $19.0 million

·    Parks and Open Space - $10.9 million

·    Children and Family Services - $4.0 million

·    Community, Youth and senior services - $4.2 million

·    Library services - $6.6 million

·    Property development - $4.2 million

·    Development & traffic services - $7.0 million

·    Parking facilities - $4.5 million

·    Arts and culture - $5.5 million

·    Tourism and events - $5.3 million

·    Recreation facilities and programs - $6.1 million

·    Corporate management and Councillor services - $5.6 million

·    Trades and fleet management - $3.1 million

·    Human resources management - $4.1 million

·    Natural areas management - $1.7 million

 

In 2012/13 Council proposes to spend about $54.6 million on capital projects. This includes a significant allocation for projects to position Parramatta as the central city in the heart of Greater Sydney.

 

Council has allocated $0.875 million for project management of Civic Place, which remains a high priority for Council. Our aim is to provide a new civic space, administration centre for Council and much-needed new commercial space.

 

We continue to focus on our core business of maintaining and repairing roads. We have budgeted $5.1 million for this, along with $1.2 million for the continuation of the Pedestrian Access and Mobility Program (PAMP).

 

Maintaining our parks and recreation facilities is also important – $17 million has been allocated for their upgrade and maintenance.

 

The Neighbourhood Improvement Program will continue, with a budget of $1.49 million.

 

Council is well on its way to making Parramatta a better place to live, work and play.

 

Lord Mayor of Parramatta

Councillor Lorraine Wearne


CHIEF EXECUTIVE OFFICER’S MESSAGE

 


 

It has been another busy year for Parramatta City Council and the City, one that has seen major developments such as the Eclipse tower rise to transform the CBD skyline, and one that has seen Parramatta positioned front and centre of discussions about the future of Greater Sydney.

As the central city of Sydney, nowhere is better positioned than Parramatta to provide solutions to the region’s future employment and transport issues. We know the future growth of Sydney will be in the west and Parramatta is rising to the challenge to cater for this increased demand in services.

Parramatta City Council has taken a lead agency role in lobbying the government to consider various options to improve transport infrastructure in the west. We have called for more relocation of government services to Parramatta. And we have worked with major partners such as Destination NSW and Sydney Festival to make Parramatta a new festival City, known for its vibrant, diverse calendar of events. 

Parramatta is open for business and ready to be a great capital to live, work, play, invest and learn.

Council has prepared for this. When we created our four-year Delivery Program we undertook a major review of services to make sure we were delivering the right services in a financially sustainable way.

Now we are more than half way though the delivery of this program and we are starting to see the benefits of these efficiencies.

As we enter the last half of this planning cycle, we are looking even further ahead to the future to make sure we are adequately planning for the future needs of our City.

The Delivery Program and Operation Plan help us meet our long-term goals, which are outlined in our Community Strategic Plan, Parramatta Twenty25.

In the coming year, we are thoroughly reviewing this plan to make sure we are meeting the challenges and opportunities that are emerging around us.

 

Parramatta 2036 will be prepared in partnership with the community and will outline where we want Parramatta to be in the future.

While we work on this aspirational document, we will continue to roll out our current Delivery Program, which outlines Council’s role in achieving our objectives for the city.

Council organises its activities and projects into four categories that we call pillars:

·     Environment and Infrastructure

·     Community and Neighbourhoods

·     Economy and Development

·     Governance and Corporate

 

Environment and Infrastructure

One of our key objectives is helping people and places to be linked by sustainable transport and communication networks, and this remains a key focus in the coming year. We will create more cycleways and provide more bike facilities and boost pedestrian safety along busy roads.

Restoring natural areas and waterways also remains a high priority, providing safer, healthier and attractive spaces for residents to enjoy.

 

Community and Neighbourhoods

Council strives to sustain liveable neighbourhoods that are distinctive, diverse, safe and cohesive.

In the coming year budget will be on developing and improving our parks and recreation facilities, maintaining our public halls and community centres, and continuing the operation of pools and sportsgrounds. We have improved access to our pools by offering a free access day for pensioners and a free family pass to our residents.

 

 

 

Economy and Development

Council is progressing the development of several key sites in the CBD, not least of which is Civic Place, which will be reinvigorated in the coming year with the aim of seeing it start as soon as possible. It remains one of the country’s biggest redevelopment projects and will change the city centre for the better.

Council has progressed the development of a new Operations Centre to replace its aging depot sites, with work likely to start in the coming financial year.

Expressions of interest have been sought for the development of two key sites – the current Macquarie Street carpark site, and the Lennox St car park site, which will transform and activate our stunning river foreshore district and provide new opportunities for Parramatta’s growth.

We have strived to build a reputation for Parramatta as a city of festivals and this will continue to be a focus for the coming financial year. Last year saw the inaugural and hugely successful 10-day Sydney Festival Parramatta program, and this will be a regular feature of our major events calendar. We will once again invest in Parramasala Festival of South Asian Arts, returning for its third year, and we will create a winter wonderland in the heart of the city for Winterlight.

Importantly, we continue to work with external stakeholders to develop areas such as Rydalmere and Camelia as thriving industrial precincts, and Westmead as our world-class biomedical research precinct.

 

Governance and Corporate

Council has started to reap the benefits of its major Services Review in 2010, with identified savings of $2.6 million made in the first year alone, on top of previously identified improvements.

This exercise has evolved into an on-going Continuous Improvement and Innovation Program, which is imbedded throughout the organisation as part of our day-to-day business.

We aim to be an employer of choice and recently scored a very favourable 74% staff engagement result. Our aim is to reach 80%, which would place Council in the country’s top 200 organisations.

We have supported staff by rolling out a new salary system and new Employee Annual Assessment and Development Plan to engage staff and encourage innovation. We have embedded new training opportunities through employing a new MyLearning tool.

We continue to drive ‘smart city’ innovations in our organisation through our e-Parra program. Through this program we have deployed new and innovative technology to make our business more effective and efficient.

 

Finance

We have previously reported that there was an unsustainable gap between our operating expenditure and revenue, which drove the need for our Future Pathways strategy and the implementation of our comprehensive Services Review. I am pleased to announce that the saving from our review and the introduction of a modest, phased rate increased plus other cost saving measures means we are now closing the gap and are on track to hit a break even budget by 2014/15.

It is important to note that this has been achieved without cutting any frontline services.

Better still, we have used our reviews to focus on improving performance in four areas – finance, customer service, internal processes and business – which are already starting to show positive financial returns.

 

 

DR ROBERT LANG

CHIEF EXECUTIVE OFFICER


About Parramatta’s 4-year Delivery Program 2010-14 and 1-year Operational Plan 2012-13

 

In 2010 Council adopted its first 4-year Delivery Program which outlined the activities to be undertaken by Council from 2010 to 2014 to achieve the delivery of Parramatta’s Community Strategic Plan – Parramatta Twenty25. It provided the agreed way in which Council will deliver the parts of Parramatta Twenty25 that relate to Council as well as outlining how Council intends to encourage other businesses, government agencies and non government organisations to deliver other parts.

 

The Delivery Program is regularly reviewed and some changes have been made to accommodate changing circumstances and emerging opportunities. There has been no change however to the overriding direction of the Program - to deliver the objectives of Parramatta Twenty25 in a financially sustainable manner.

 

Supporting this Delivery Program is a 1 year Operational Plan. It spells out the details – the individual projects and activities - that will be undertaken by Council in 2012-13.

 

To deliver these, Council has 24 service areas that are linked to the 7 external strategic objectives (or destinations) in Parramatta Twenty25 and the 4 internal strategic objectives outlined in Council’s Corporate Plan. For the purpose of this planning and reporting framework, these are grouped under 4 pillars:

·      Environment & Infrastructure

·      Community & Neighbourhoods

·      Economy & Development

·      Governance & Corporate

 

Council has also prepared a Resourcing Strategy which includes a Long Term Financial Plan, Asset Management Plan, Workforce Management Plan and Information, Communication & Technology Plan. The Delivery Program and Operational Plan have informed and been informed by the Resourcing Strategy.

 

 



Parramatta Twenty25: What is it?

 

Parramatta Twenty25 is the Community Strategic Plan for the Parramatta local government area.

 

Parramatta Twenty25 provides an agreed agenda and a clear long term direction for Parramatta. It brings together the identified and desired needs of the community and business sector with state and regional level planning documents into one document that is relevant to Parramatta. It is a community planning document for the entire city and not simply for the Council. It is intended that all stakeholders in Parramatta can use this document to understand the direction and needs of the city.

 

There are seven strategic objectives or destinations identified in Parramatta Twenty25 for the city:

 

1.   Land and Water that is protected, respected and sustained

2.   A society that is healthy and compassionate

3.   Businesses that are dynamic, prosperous and socially responsible

4.   Neighbourhoods that are liveable and distinctive

5.   A community that is diverse and cohesive

6.   People and places that are linked by sustainable transport and communication networks

7.   A city that is innovative and inspirational

 

These destinations have 34 strategies that are designed to support and achieve the destinations.



Item 11.3 - Attachment 1

Draft Updated 2010/2014 Delivery Program and Draft 2012/13 Operational Plan  (Distributed under separate cover to Councillors and Senior Staff. For a copy pls contact council support on 98065314)

 

How the Community’s and Organisation’s strategic objectives link to Council’s service areas

Plan

Strategic Objectives

Service Areas

Included in these service areas

Community Strategic Plan – Parramatta Twenty25

Environment & infrastructure

 

Land and water that is protected, respected and sustained

 

People and places linked by sustainable transport

§ Roads, Footpaths & Drainage

§ Parking Facilities

§ Waste & Sustainability Programs

§ Trades & Fleet Management

§ Natural Areas Management

§ Cleansing Services

§ Civil assets maintenance & construction

§ Public asset audit, footpath construction & maintenance

§ Cleansing services

§ Civil asset management

§ Capital projects

§ Paid parking major contracts

§ Waste management major contracts

§ Facilities & trades

§ Fleet services

§ Natural areas management

 

Community & Neighbourhoods

 

A society that is healthy and compassionate

 

Neighbourhoods that are liveable and distinctive

 

A community that is diverse and cohesive

§ Children & Family Services

§ Community, Youth & Seniors’ Services

§ Parks & Open Space

§ Arts & Culture

§ Library Services

§ Recreation Facilities & Programs

§ Home support & community services

§ Children & family services

§ Library services

§ Community capacity building

§ Community safety & crime prevention

§ Open space management

§ Parks maintenance

§ Recreation facilities & programs

§ Arts facilities & cultural programs (includes Artist Studios)

§ Riverside Theatres & Connection Studios

 

Economy & Development

 

Businesses that are dynamic, prosperous and socially responsible

 

A City that is innovative and inspirational

§ Tourism & Events

§ Property Development

§ Regulatory Services

§ Development & Traffic Services

§ Town Planning & Urban Design

§ City Strategy & Place Services

 

§ Heritage & visitor information

§ Tourism development

§ Events

§ Civic Place & other property development

§ Community law & education

§ Environmental health & protection

§ Development assessment

§ Planning certificates

§ Certification

§ Land use planning & S94 management

§ Urban design services

§ City strategy (economic, environmental & social policy & planning, place management & corporate planning)

§ Transport planning

§ Traffic facilities management

 

PCC Corporate Plan

Governance & Corporate

A well governed and led organisation that is service and community focused and communicates effectively

 

Engaged and valued staff working effectively to improve the way we do business

 

Responsive and best practice management of Council’s finances, risk, procurement and assets

 

An organisation that plans its future, improves systems & processes, measures its success and compares its performance to others

§ Corporate, Governance & Councillor Services

§ Finance Management

§ Human Resources Management

§ Information Communication & Technology

§ Customer Relations & Communications

§ Strategic Asset & Property Management

§ Executive management

§ Governance, quality, corporate performance

§ Councillor support, civic events

§ Audit & legals

§ Finance, procurement, payroll, rates, insurance & risk

§ Human resources

§ Information technology

§ Customer contact centre, research & consultation, website & business information services

§ Marketing & communication

§ Asset & property management

 


ABOUT PARRAMATTA

 

Parramatta City is located in Sydney’s western suburbs, about 24 kilometres from the Sydney GPO. The City is bounded by Baulkham Hills Shire and Hornsby Shire in the north, the City of Ryde in the east, the Auburn Council area, Bankstown City and Fairfield City in the south and Holroyd City and Blacktown City in the west.

 

The Australian Bureau of Statistics estimated Parramatta’s population at June 2010 to be 172,300. An updated 2011 population estimate is expected from the ABS in early April 2012.

 

Parramatta City includes the suburbs of Camellia, Carlingford (part), Chester Hill, Clyde, Constitution Hill, Dundas, Dundas Valley, Eastwood, Epping (part), Ermington, Granville (part), Guildford (part), Harris Park (part), Melrose Park (part), Merrylands (part), North Parramatta (part), Northmead (part), Oatlands (part), Old Toongabbie, Parramatta (part), Pendle Hill (part), Rosehill, Rydalmere, South Granville, Telopea, Toongabbie (part), Wentworthville, Westmead (part) and Winston Hills.

 

Parramatta is named from an Aboriginal word meaning “the place where eels lie down”. It was originally known as Rose Hill.

 

Parramatta City is a predominantly residential area with substantial institutional, industrial and commercial land use.

 

The City encompasses a total land area of about 61 square kilometres.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Council’s Delivery Program 2010-14

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Environment & Infrastructure

Council’s services that focus on Environment and Infrastructure work to:

Ř  Maintain local roads and associated infrastructure and enhance cycleway and pedestrian networks

Ř  Promote road safety and efficient traffic network through transport planning, parking and traffic facilities

Ř  Minimise impacts associated with flooding

Ř  Provide waste and street cleaning services to ensure the health and safety of the City and maintain its appearance

Ř  Conserve and protect the natural systems and resources within the City

Ř  Support Council service delivery through provision of trade and fleet services.

 

 

Key Challenges for the next 5 years:

Ř  Ageing infrastructure – asset maintenance and renewal

Ř  Infrastructure expansion to address population growth and changed conditions, particularly new technology

Ř  Potential for increased negative impacts on the environment from population growth including increased waste, air pollution, stormwater run-off and consumption of resources

Ř  Erosion of waterways including damage to sea walls in the Parramatta River

Ř  Extreme weather events including drought and floods

Ř  Long term management of waste and improved environmental outcomes through waste reduction

Ř  Connecting bushland and waterways corridors through public and private land

Ř  Finding new community volunteers to get involved in bushland and other environmental programs.

Ř      People and places that are linked by sustainable communication networks

Ř  Council assets that are sustainable.

 

 

The key strategic objectives in Parramatta Twenty25 (Parramatta’s Community Strategic Plan) related to Environment and Infrastructure are:

Ř Land and water that is protected, respected and sustained

Ř People and places that are linked by sustainable transport

 

To deliver these objectives, Council will use partnerships, advocacy, projects and/or service delivery to deliver the following strategies:

Ř protect and rehabilitate high priority waterways and manage major impacts on medium and low priority waterways

Ř protect and rehabilitate core bushland areas and manage major impacts on corridors and remnant bushland

Ř reduce human impacts on Parramatta’s unique diversity of plants and animals

Ř protect and manage significant natural landscape features and soil types

Ř reduce the risk to the community due to natural or human made disasters

Ř reduce the consumption of non-renewable and scarce resources

Ř facilitate the sharing of information and ideas through remote communications

Ř manage road congestion and safety while reducing the reliance on car use as a primary means of transport

Ř increase the number of people using public transport, particularly for journeys to work

Ř increase the number of people walking and cycling, particularly for journeys within the neighbourhood

Ř refurbishment of new buildings to incorporate sustainable and environmentally appropriate elements wherever possible

Ř new buildings to be developed by PCC to incorporate a high level of sustainability.

 


Council’s services that are linked to the delivery of these objectives are:

Service Area

Included in this service

Purpose (what we do)

Key Outputs (how we do it)

Service Outcome (why we do it)

Natural Areas Management

Natural areas management

Management of bushland and riparian areas within the open space network.

Asset management strategies and plans.

Contract management.

Maintain and improve the natural areas network to an agreed standard.

Roads, Footpaths and Drainage

Civil assets maintenance and construction

Maintain civil infrastructure

Construct minor civil infrastructure.

Contract and in-house civil works construction, assessment and maintenance

Safe and functional infrastructure for public use.

Public asset audit, footpath construction & maintenance

Audit the public domain.

Contract and in-house public domain asset construction, assessment and maintenance.

Safe and functional public domain

Civil Asset Management

Management of built infrastructure in the public domain.

Asset Management Strategies and Plans.

Maintain public assets to an agreed standard.

Capital Projects

Design and construct capital works to provide infrastructure and public space.

Design, construction and project management.

Provide new or upgraded public assets.

Trades & Fleet Management

Facilities & Trades

Provide technical support and management to units of council so as to assist them in the maintenance of the facilities they occupy.

Repairs and maintenance works undertaken. Production of street signs and banners as well as graffiti removal.

Support delivery of a wide range of efficient Council services, ensure building regulation compliance and improved City presentation.

Fleet services

Provide plant and vehicles for Council use in delivering services.

Purchase, maintenance and disposal of plant and fleet.

Effective and functional fleet to support service delivery.

Parking Facilities

Paid parking major contracts

Management of the contract for operation of multi level car parks and the contract for maintenance and cash collection of parking meter machines.

Contract management.

Manage parking in the CBD.

Waste & Sustainability Programs

Waste management

Management of contracts for collection and processing of domestic garbage, recyclables and organic and commercial waste.

Contract management

Residential & commercial garbage collection

Residential bulk clean up collection.

Public health and safety and improved environmental outcomes through waste reduction and resource recovery.

Cleansing Services

Cleansing service

The cleaning and removal of litter from public land and places.

Street sweeping.

Litter collection & Waste removal. Cleaning stormwater pits.

Public land is maintained in a clean and safe condition.

 

 

 

 

 

 

Key Actions for Council 2010-14

Service Area

2010-11

2011-12

2012-13

2013-14

Natural Areas Management

 

 

 

Ř Implement priority works under Natural Area Management plans including weeding and bush regeneration works.

Ř Enhanced river/stream care - water quality

Ř Expand bushwalking tracks in core areas

 

Ř Green the CBD (extensive tree planting)

Ř Increase community involvement in environmental restoration projects.

Ř Increase community involvement in environmental restoration projects.

Roads, Footpaths & Drainage

 

 

Ř Further develop Strategic Asset Management Plan for civil infrastructure

Ř Implement priority works under Pedestrian Access Mobility Plan

Ř Implement priority works through road restoration and rehabilitation program

Ř Commence condition assess of bridges

Ř Increase maintenance of stormwater assets

Ř Energy efficient street lighting

Ř Stormwater re-use strategies – strategy.

Ř Implement priority works under Pedestrian Access Mobility Plan

Ř Implement priority works through road restoration and rehabilitation program

Ř Stormwater asset replacement - resulting from asset data capture project

Ř Fundamental review. Assess  impact of developments on infrastructure e.g. stormwater drainage

Ř Incorporate climate/social mitigation and adaptation principles into all infrastructure planning

Ř Stormwater re-use strategies – strategy.

Ř Implement priority works under Pedestrian Access Mobility Plan

Ř Implement priority works through road restoration and rehabilitation program

Ř Stormwater re-use strategies – strategy

 

Ř Implement priority works under Pedestrian Access Mobility Plan

Ř Implement priority works through road restoration and rehabilitation program

Ř Stormwater re-use strategies – strategy.

Parking Facilities

 

 

Ř Bus stop improvements

Ř Park and ride – promotions.

Ř Improve shared use cycleway connections including Parramatta Valley Cycleway

Ř Program of sustainable transport initiatives (car share, car pool, travel plans, commuter, cycle events

Ř Review parking charges (increase), linked to environment impact

Ř Implement aspects of adopted Integrated Transport Plan.

Ř Implement aspects of adopted City Centre Parking Strategy and Integrated Transport Plan.

Ř Continue to implement bike network

Ř Western Sydney Light Rail feasibility study

Ř Western Sydney and City Centre Ring Roads

 

Ř Respond to State Government initiatives

Ř Implement aspects of adopted City Centre Parking Strategy and Integrated Transport Plan.

Waste & Sustainability Programs

 

 

Ř Management of contracts for collection and processing of kerbside material.

Ř Enhance recycling of kerbside cleanup materials.

Ř Management of contracts for collection and processing of kerbside material.

Ř Re-tender waste collection service.

Ř Management of contracts for collection and processing of kerbside material.

Ř Develop and progressively implement waste strategies to ensure waste to landfill is significantly reduced and resource recovery is optimised.

Ř Review and update Council’s Waste Avoidance and Resource Recovery Plan.

 

Ř Management of contracts for collection and processing of kerbside material.

Ř Develop and progressively implement waste strategies to ensure waste to landfill is significantly reduced and resource recovery is optimised.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Key performance measures

Resident satisfaction measures

Target

Reporting Frequency

Percentage of resident satisfaction with the condition of Council managed roads

50% satisfied or very satisfied

Annual

Percentage of resident satisfaction with street signage

70% satisfied or very satisfied

Annual

Percentage of resident satisfaction with the condition of cycleways

55% satisfied or very satisfied

Annual

Percentage of resident satisfaction with the condition of footpaths

45% satisfied or very satisfied

Annual

Percentage of resident satisfaction with the condition and maintenance of bus stops

65% satisfied or very satisfied

Annual

Percentage of resident satisfaction with Council promotion of sustainable transport

50% satisfied or very satisfied

Annual

Percentage of resident satisfaction with Council’s management of bushland under its care and control

70% satisfied or very satisfied

Annual

Percentage of resident satisfaction with Council waste collection services

80% satisfied or very satisfied

Annual

Percentage of resident satisfaction with the cleanliness of streets, parks and public spaces

75% satisfied or very satisfied

Annual

Percentage of resident satisfaction with Council’s management of human impacts on the environment

50% satisfied or very satisfied

Annual

Percentage of resident satisfaction with Council efforts to increase recycling

65% satisfied or very satisfied

Annual

Percentage of resident satisfaction with cleanliness of waterways

50% satisfied or very satisfied

Annual

Other measures

Target

Reporting Frequency

Road pavement condition index (PCI)

6.4

Annual

Number of metres of new footpath installed

5,700 metres

Annual

Length of stormwater system with upgraded capacity

600 metres

Annual

Number of drainage pits with upgraded capacity

25

Annual

Number of new pedestrian crossings installed

5

Annual

Average response rate (days) to customer requests regarding pollution incidents

10

Quarterly

Length of waterways under Council control that are rehabilitated

18 kilometres

Annual

Percentage rate of diversion of residential waste from landfill

43%

Annual

 


Community & Neighbourhoods

Council’s services that focus on Community and Neighbourhoods work to:

Ř  Improve the social wellbeing of our communities, particularly those most in need

Ř  Enhance the capacity of the community and non-government organisations working in Parramatta

Ř  Maintain and enhance the community’s actual and perceived safety

Ř  Broker partnerships with community and government agencies to maximise services available

Ř  Address needs identified in planning documents relating to homelessness and affordable housing

Ř  Provide and maintain a network of open space and recreation facilities throughout the City that promote a variety of active and passive recreational opportunities for residents, workers and visitors

Ř  Provide library and information services to develop, support and promote community knowledge and learning opportunities

Ř   Develop, support and promote a diversity of quality arts programs and venue that build the cultural capacity of the City

Key Challenges for the next 5 years:

Ř  Responding to population growth and changing community needs

Ř  Health e.g. addressing inequality in health outcomes and increasing demand for mental health services

Ř  Improving housing affordability and reducing homelessness

Ř  Reducing negative impacts of social inequality on individuals and communities

Ř  Increasing both actual and perceived community safety

Ř  Promoting social sustainability

Ř  Stress on the Not for Profit Sector e.g. capacity building “of the community”

Ř  Decreasing funding for community services.

 

The key strategic objectives in Parramatta Twenty25 (Parramatta’s Community Strategic Plan) relating to Community and Neighbourhoods are:

Ř A society that is healthy and compassionate

Ř Neighbourhoods that are liveable and distinctive

Ř A community that is diverse and cohesive.

To deliver these objectives, Council will use partnerships, advocacy, projects and/or service delivery to deliver the following strategies:

Ř fulfil Parramatta’s regional responsibilities by providing high level services to western Sydney

Ř improve the health of Parramatta’s community by encouraging healthy lifestyles

Ř develop a range of education opportunities to meet the needs of Parramatta’s community

Ř develop affordable housing and accommodation to meet the needs of Parramatta’s residents

Ř improve the quality of life for people who are requiring support

Ř assist people to gain employment by providing access to skills development and other support

Ř plan for concentrated growth of housing around transport and activity nodes rather than dispersed growth throughout the LGA

Ř encourage business to locate and prosper in neighbourhood centres

Ř reduce incidence of crime and ensure that Parramatta is perceived as a safe place by day and by night

Ř improve the integration of natural and built environments

Ř create clean and attractive streets and public places particularly around neighbourhood centres

Ř provide local opportunities for recreation, leisure and sport

Ř create a strong sense of neighbourhood identity

Ř acknowledge and respect the Aboriginal community as the traditional custodians of Parramatta

Ř protect and celebrate Parramatta’s rich multi-layered built and cultural heritage

Ř support and promote community groups which create community interaction and cohesion.

 

 

 

Council’s services that are linked to the delivery of these objectives are:

-  

-  

-  

Service Area

Included in this service

Purpose (what we do)

Key Outputs (how we do it)

Service Outcome (why we do it)

Children & Family Services

Children & Family Services (child care services & facilities)

Ř Provide facilities, staff & support to implement Children’s Services programs for the benefit of families & children.

Ř High quality early learning services.

Ř Children cared for in safe and supportive environments.

Ř Early learning and development results in children with a firm basis for success in life.

 

Arts & Culture

 

 

Arts Facilities and Cultural Programs

Ř Manage and facilitate the provision of quality and accessible arts facilities and cultural programs for the City.

Ř Providing Parramatta Artist Studios and coordinating Arts policy and programs

Ř Providing affordable and accessible opportunities for production, presentation and participation in arts and culture.

Ř To promote the City as a creative and vibrant place

Ř To emphasise and challenge experiences of the historical and contemporary cultural heritage of the City.

 

Riverside Theatres and Connection Studios

Ř Manage, co-ordinate and transact the business and administrative requirements of Riverside’s venue hire and performance venture activities.

Ř Providing a diverse theatre program

Ř Supporting development of new cultural products

Ř Supporting professional development of artists

Ř Providing a venue for community events.

Ř To promote the City as a creative and vibrant place.

Ř To develop awareness and understanding of Parramatta’s cultural heritage and identity.

Ř To provide social, cultural and leisure benefits to individuals and communities.

 

Community, Youth & Seniors’  Services

Home support & community services (aged & disability services)

Ř In partnership with Government and non-Government organisations, manage a range of targeted aged and disability services across the LGA to meet the needs of the community.

Ř Social support

Ř Health promotion

Ř Lawn mowing

Ř Support to carers

Ř Low cost nutritional meals.

Ř Improve the quality of life for older people and those with disabilities and enable them to remain in their homes.

 

Community Capacity Building

Ř Build capacity of individual residents and their communities to actively engage and self advocate.

Ř Work with Council, communities and the third sector to act as a catalyst for positive social change to build strong sustainable communities.

Ř Deliver community events

Ř Administer Community grants program

Ř Attract external grants for social support/inclusion to Parramatta agencies

Ř Active community groups supporting social service/inclusion in Parramatta.

Ř Community members as positive participants and leaders in building and implementing community goals locally.

Ř Community organisations which are strong and strategically focussed to understand and meet local community need.

 

Community Safety & Crime Prevention

Ř Development and implementation of crime community crime prevention strategies.

Ř Crime prevention measures including CCTV, CPTED and liaison with Police

Ř Improved perception of safety in our City

 

Parks & Open Space

Open Space Management

Ř Plan for the efficient management and enhancement of Council’s open space and recreation areas.

Ř Implement Asset Management Strategies and Plans to construct and maintain open space assets.

Ř Maximise the wide range of individual and community benefits derived from Council’s open space assets.

 

Parks Maintenance

Ř Maintain and improve Council’s open space and recreation areas.

Ř Contract and in-house parks maintenance including mowing, gardens and nursery.

Ř Well maintained and safe parks and reserves.

 

Library Services

Library Services

Ř Deliver quality Library services that respond to the communities needs for information, learning and leisure.

Ř Providing libraries and maintaining library collections

Ř Provide access to technology and to recreational and educational programs for the community.

Ř To provide a gateway to life-long learning, recreation and information opportunities to support a high quality of life.

 

Recreation Facilities & Programs

Recreation facilities & programs

Ř Provide access to a range of quality community recreation and leisure facilities that meet the needs of the community

Ř Provide management, development and support for a range of recreation programs.

Ř Management of Granville and Parramatta Pools, Granville Youth and Community Recreation Centre, Woodville Golf Course and Council’s tennis facilities and associated recreation programs.

Ř Socio-economic benefits, enhanced life skills and improved levels of physical fitness and health.

Ř Secondary effects include higher educational standards, more prosperous local economies and stronger, safer communities in which everyone can make a contribution.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Key Actions for Council 2010-14

 

Service Area

2010-11

2011-12

2012-13

2013-14

Children & Family Services

Ř Develop and implement the NSW Early Learning Years Framework (ELYF) across Council’s Early Learning Centres

Ř Develop and implement the NSW Early Learning Years Framework (ELYF) across Council’s Early Learning Centres

 

Ř Implement the Education and Care Services National Regulations across the Early Learning Centres.

 

Ř Develop an Implementation Plan for the next stage of the Education and Care Services National Regulations across the Early Learning Centres.

Arts & Culture

 

 

Ř Establish professional ongoing performance production unit for Riverside Theatres

Ř Negotiate new funding arrangement with State & Federal Governments for Riverside Theatres

Ř Clarification and development of a gallery

Ř Implement the Parramatta Cultural Trust

Ř Facilitate the development of arts/business relationships – creative enterprise broker.

Ř Negotiate new funding arrangement with State & Federal Governments for Parramatta Artists Studios

Ř Review Arts Facilities and Cultural Places framework

 

Ř Promote cultural and creative industries

Ř Review Arts Facilities and Cultural Places framework

Ř Develop both short and long term development plans to enhance Riverside Theatres complex

Ř Develop a mini-festival at Riverside Theatres

Ř Facilitate expanded arts precinct and confirm Councils role in the development and future operations of the Old Kings School precinct

Ř Negotiate new lease for Parramatta Artists Studios or relocate to Old Kings School

Ř Develop promotional signage for Riverside throughout Parramatta City Centre

Ř Refurbish Riverside foyers

Ř Seek funding for development of Riverside Theatres.

Ř Seek funding for Parramatta Artists Studios

Ř Seek ongoing commitment for the Creative Broker position and for Pop Up Parramatta

Ř Facilitate expanded cultural precinct and confirm Council’s role in the development and future operations of the Old Kings School precinct

 

Ř Make Riverside technology best practice in performance.

Ř Facilitate expanded cultural precinct and confirm Councils role in the development and future operations of the Old Kings School precinct

Ř Promote cultural and creative industries

 

Community, Youth & Seniors’ Services

 

 

 

Ř Resource and support the Parramatta Homelessness Interagency to develop its five year strategic plan to reduce homelessness in Parramatta

Ř Social Enterprise identification and development

Ř Community sector engagement and skill building

Ř Establish baseline Social Wellbeing measure for Parramatta

Ř Policy development around health and wellbeing, physical activity

Ř Develop integrated CCTV Strategy and Policy

Ř Develop LGA Crime Prevention Plan

Ř Develop Sex Services Premises - Enforcement policy, standard operating procedures, Lobby State Govt for Legislative Change

Ř Not for Profit Governance and Management Support

Ř State of the community sector social research.

Ř Access to Community Facilities (links to Strategic Asset Management)

Ř Support the implementation of the Parramatta Homelessness Interagency’s Strategic Plan

Ř Social Enterprise identification and development

Ř Community sector engagement and skill building

Ř Establish baseline Social Wellbeing measure for Parramatta

Ř Implement policy around health and wellbeing, physical activity

Ř Implement integrated CCTV Strategy and Policy 2010

Ř Implement LGA Crime Prevention Plan

Ř Not for Profit Governance and Management Support

Ř Social Networking Pilot - integrating disadvantaged people into valued activities.

Ř Access to Community Facilities (links to Strategic Asset Management)

Ř Expansion of programs to support young adults - HSC and Social and Health and Community Engagement

Ř Programs to reach CALD communities - outreach and in partnership with community partners NGO's.

Ř Expansion of over 50's Leisure and Learning Service across Parramatta.

 

Ř Support the implementation of the Parramatta Homelessness Interagency’s Strategic Plan

Ř Social Enterprise identification and development

Ř Community sector engagement and skill building

Ř Implement ongoing measurement against baseline social well being measure for Parramatta

Ř Implement integrated CCTV Strategy and Policy 2010

Ř Implement LGA Crime Prevention Plan

Ř Social Networking Pilot - integrating disadvantaged people into valued activities.

Ř Access to Community Facilities (links to Strategic Asset Management)

Ř Expansion of over 50's Leisure and Learning Service across Parramatta.

Ř Expansion of programs to support young adults - HSC and Social and Health and Community Engagement

Ř Expanding Exhibition and public program / education programs to engage diverse communities, particularly those who are hidden.

Ř Support the implementation of the Parramatta Homelessness Interagency’s Strategic Plan

Ř Social Enterprise identification and development

Ř Community sector engagement and skill building

Ř Implement ongoing measurement against baseline social well being measure for Parramatta

Ř Implement integrated CCTV Strategy and Policy 2010

Ř Implement LGA Crime Prevention Plan.

Ř Expansion of over 50's Leisure and Learning Service across Parramatta.

Ř Expansion of programs to support young adults - HSC and Social and Health and Community Engagement

Ř Expanding Exhibition and public program / education programs to engage diverse communities, particularly those who are hidden.

Ř Access to Community Facilities (links to Strategic Asset Management)

Parks & Open Space

Ř CBD park upgrades

 

Ř Stormwater re-use to irrigate ovals

Ř Development of an additional playing field in the LGA

 

Ř CBD park upgrades

Ř Stormwater re-use to irrigate ovals

Ř CBD park upgrades

Ř Development of a district park

Ř Stormwater re-use to irrigate ovals.

Library Services

 

 

 

 

 

 

 

 

Ř Develop major web presence for the Library

Ř Development of community literacy project - Paint Parra Read.

 

Ř Develop and implement 24/7 reference service and major web presence for library

Ř Develop flexible service delivery model for Library

Ř Library collection development focussed on ebooks and eresources

Ř Provide online access to collections

Ř Implement new technology for visitors experience - pod casts tours

Ř Renovation of branch libraries to create environmentally sustainable welcoming community spaces

Ř Development of community literacy project - Paint Parra Read

Ř Develop and implement new Library management system

Ř Provide online access to collections

Ř Programs to reach CALD communities - outreach and in partnership with community partners NGO's

Ř Renovation of branch libraries to create environmentally sustainable welcoming community spaces

 

 

Ř Provide online access to collections

Ř Programs to reach CALD communities - outreach and in partnership with community partners NGO's

Ř Renovation of branch libraries to create environmentally sustainable welcoming community spaces

Recreation Facilities & Programs

 

 

 

 

Ř Facilities audit mapped against / to recreation guidelines linking to transport

Ř Accessibility of facilities e.g. public halls, community centres, sports grounds and programs.

Ř Technology enhancements to facilities to allow online, cashless booking

Ř Increased non-structured recreational facilities within parks

Ř Enhancements to Woodville Golf Course

Ř Facilities audit mapped against / to recreation guidelines linking to transport

Ř Accessibility of facilities e.g. public halls, community centres, sports grounds and programs.

Ř Refurbishment of Parramatta Town Hall roof

Ř Facilities to allow online, cashless booking – further development & enhancement of systems

Ř Advocate for accessible facilities e.g. gyms

Ř Feasibility study indoor sports centre

Ř Aquatic dome to assist in the development of Swim School / L2S

Ř Refurbishment of Parramatta Town Hall roof

Ř Review of the Sport and Recreation Plan

Ř Refurbishment and upgrade of tennis courts at Caroline Chisholm

 

Ř Audit and delivery of a Tennis Facility Strategy

Ř Feasibility study indoor sports centre

Ř  Feasibility of installation of Aquatic dome to assist in the development of Swim School / L2S

 


 

Key performance measures

Resident satisfaction measures

Target

Reporting Frequency

Percentage of residents who feel safe in the city and local areas

City Centre 73%

Local Areas 76%

Annual

Percentage of resident satisfaction with the quantity and quality of Council owned/managed recreation facilities and opportunities in the City

63% satisfied or very satisfied with quantity and 61% quality

Annual

Percentage of resident satisfaction with the quality of library services

73% satisfied or very satisfied

Annual

Percentage of resident satisfaction with Riverside Theatres

65% satisfied or very satisfied

Annual

Other measures

Target

Reporting Frequency

Percentage of people receiving Council provided human services compared to registered demand

%

Annual

Percentage of users satisfied with Child Care services

93%

Annual

Percentage of users satisfied with Home Support services

92%

Annual

Percentage of community based support organisations who are satisfied with the support provided by Council

% satisfied or very satisfied

Annual

Percentage of user group satisfaction with the quantity and quality of Council owned/managed recreation facilities and opportunities in the City

81% satisfied or very satisfied with quantity and 93% quality

Annual

Percentage of user satisfaction of recreation and sports organisations with support provided by Council

72%

Annual

Percentage of user satisfaction with the quality of library services

85%

Annual

Percentage of user satisfaction with the accessibility of library services

85%

Annual

Percentage of user satisfaction with the availability library services

81%

Annual

Number of visits to Council’s libraries

804,300

Annual

Number of visits to Council’s library website

87,200

Annual

Number of events and exhibitions at Riverside Theatres

700

Annual

Average level of attendance at Riverside Theatres

110,000

Annual

Percentage of client satisfaction at Riverside Theatres

90%

Annual


Economy & Development

Council’s services that focus on Economy and Development work to:

Ř  Support, develop and promote opportunities for sustainable business growth and improvement

Ř  Attract visitors to Parramatta

Ř  Improve the way Parramatta looks and works by enhancing public spaces and regenerating the City Centre and neighbourhood centres

Ř  Express and promote the City’s identity by organising events and festivals that engage and reflect the entire Parramatta community

Ř  Know, value and care for the City’s rich cultural heritage

Ř  Maintain and improve the safety and amenity of Council residents, community and the environment by appropriately enforcing the relevant Acts and Regulations

Ř  Effectively and equitably regulate the development and use of land.

Ř  Promote quality urban design and sustainable land use management within the Parramatta Local Government Area.

 

Key Challenges for the next 5 years:

Ř  Promote employment growth

Ř  Harnessing the opportunities of human capital/knowledge based employment

Ř  Target industry/employers to locate to Parramatta

Ř  Protection of employment lands to ensure sustainable growth

Ř  Creating a city with positive amenity/culture/buzz and target younger workers

Ř  Redevelopment of key council owned lands including Civic Place

Ř  Identifying appropriate lands for targeted industries

Ř  Managing population growth and identifying appropriate land for new sustainable development

Ř  Address the negative safety perceptions of Parramatta

Ř  Developing and marketing the City's brand (how residents, workers and visitors identify with the city).

Ř  Creating a city that is resilient to climate extreme

Ř  Developing a green economy within the City

Ř  Ensuring that services meet the needs of a diverse community, considering the issue of affordable housing and homelessness

Ř  Seeking state and federal government support for key transport and infrastructure needs

Ř  Responding to increasing incidence of unauthorised building and development works

Ř  Increase market share for certification services

Ř  Continue to improve the efficiency of development assessment services

Ř  Responding to new planning system and related legislative changes

 

The key strategic objectives in Parramatta Twenty25 (Parramatta’s Community Strategic Plan) related to Economy & Development are:

Ř Businesses that are dynamic, prosperous and socially responsible

Ř A City that is innovative and inspirational.

To deliver these objectives, Council will use partnerships, advocacy, projects and/or service delivery to deliver the following strategies:

Ř plan for and promote the clustering of specific business and industry sectors in commercially appropriate locations

Ř ensure that business is supported through education, training and research

Ř develop and promote Parramatta as THE place to visit

Ř encourage ethical businesses which act responsibly towards the community and natural environment

Ř fulfil Parramatta’s regional responsibilities by providing high level cultural facilities to western Sydney

Ř develop a range of creative industries and opportunities for artistic expression

Ř provide an exciting and engaging range of events and entertainment opportunities

Ř develop Parramatta as a leading City for research and development and technological innovation.

Ř deliver profitable property and development projects

 

Council’s services that are linked to the delivery of these objectives are:

Service Area

Included in this service

Purpose (what we do)

Key Outputs (how we do it)

Service Outcome (why we do it)

Development and Traffic Services

Development Assessment

Ř Implement state, regional and local planning policies.

Ř Provide advice to Council and stakeholders in all aspects of the DA process

Ř Provide pre-lodgement information

Ř Assess and determine DAs

Ř Provide support to Council in appeals.

Ř Guide and facilitate development.

Planning Certificates

Ř Provide statutory information for property owners and purchasers

Ř S149 (Planning Certificates)

Ř Provide accurate & timely property data

Certification

Ř Undertake development certification services

Ř Construction Certificates

Ř Occupation Certificates

Ř Development which complies with community standards

Traffic Facilities Management

Ř To promote road safety and awareness, and promote a more efficient traffic network.

Ř Traffic infrastructure works to manage the safety, speed and efficiency of traffic. Administration of Parramatta Traffic Committee and Traffic Engineers Advisory Committee.

Ř Safer, more efficient road network in Parramatta.

City Strategy & Place Services

 

 

City Strategy

 

Place Services

 

Transport Planning

Ř Undertake and integrate strategic research, analysis and planning across social, environmental and economic areas

Ř Co-ordinate opportunities / risks affecting 2025 outcomes.

Ř Corporate planning and business improvement.

Ř Review and benchmark services across the organisation

Ř Ensure Council meets integrated/City Strategy planning requirements

Ř Prepare policies, strategies, promoting and lobbying for more sustainable transport.

Ř Research and analysis, strategic advice, initiate and develop innovative projects and manage strategic partnerships. 

Ř Integrate this activity across environmental, social, & economic areas, with a focus on making it work in places

Ř Provide advice and analysis of Place based issues

Ř Service level agreements and Project briefs (with partners)

Ř Simplified business/service planning cycle, approach and support

Ř Develop and agree a methodology for services review

Ř Initiate the services review process

Ř Engage Leadership Team and Councillors in planning process

Ř Policies, strategies and plans relating to sustainable transport

Ř Research and lobby State and Federal governments.

Ř To ensure Parramatta City Council is   a leader in the industry.

Ř To provide comprehensive, timely and strategic information to decision makers

Ř To prepare the Council for the challenges of the future

Ř To foster innovation and creative problem solving

Ř Integration of the “triple bottom line” into all Council business (and to the benefit of the community).

Ř Improve management of the business

Ř Improvements in efficiency, cost effectiveness or customer service of everything we do

Ř Ensure Council is an industry leader.

Ř Higher awareness of sustainable transport in Parramatta and recognition of Parramatta’s transport needs in State Government.

Regulatory Services

Community Law and Education

Ř Parking patrols and program to provide vehicle turn over in CBD and public safety & enforce legislation.

Ř Parking monitoring and enforcement through patrols and programs; school zones and mobility parking

Ř Monitor animal control through registration, education and enforcement of legislation

Ř Promote and educate the public on local laws enforcement of public areas.

Ř Provide safe and orderly parking and enforcement that is fair and equitable

Ř Promote a safe community through enforce of local laws

Ř To protect the public and animal welfare by providing animal registration and enforcement.

Environmental Health & Protection

Ř Enforce and regulate relevant legislation relating to health, environment, development, construction and fire safety.

Ř Monitor regulated premises through inspection programs.

Ř Provide education, advice and enforcement of Health, Environment, Planning and related legislation.

Ř To promote public safety, health and environmental standards

Ř To protect and enhance the natural and built environment.

Town Planning & Urban Design

 

 

Land Use Planning & S94 Management

Ř Provide land use planning service for Council.

Ř Create and amend LEPs, DCPs and other land use policy instruments

Ř Consider and process applications for rezoning

Ř Administer S94 and Heritage management and planning.

Ř Control and guide development in a manner that is sustainable and consistent with both local and regional urban policy.

Urban Design Services

Ř Provide advice and input into development assessment, public domain plans/works and policy formulation relating to urban development.

Ř Urban design advice on significant DAs

Ř Advice and input to assist with the formulation of planning controls and guidelines

Ř Administration and monitoring of design competitions

Ř Advice and input into Council owned land development projects and guidelines.

Ř Improvement of the urban landscape.

Property Development

Property Development

 

Ř Develop Council’s property portfolio

Ř Development of a property portfolio to deliver commercial returns.

Ř Increase PCC’s financial sustainability by increasing income, reducing costs and ensuring the life cycle costing of assets are minimise while delivering the best condition of asset possible.

Civic Place Redevelopment

Ř Deliver Civic Place consistent with Master Plan and Project Development Agreement.

Ř Successfully change manage the move to Civic Place facilities.

Ř Acquire Darcy Street properties.

Ř Manage investment and property portfolio.

Ř Design and change manage the move

Ř Integrate workplace culture needs and service goals into our new Civic Place environment.

Ř New community and Council facilities including public open space as well as commercial, retails and residential space  

Ř Stimulated economic activity and improved social and environmental outcomes.

Ř More efficient services.

Tourism & Events

Cultural Heritage & Visitor Information (PHVIC) &Tourism Development

Ř Promote engagement with Parramatta's unique identity and its cultural heritage, both historic and contemporary.

Ř Develop and promote Parramatta as a destination for visitors.

Ř Providing a range of heritage services and resources to various audiences.

Ř Understanding the visitor market and their needs, recognising and promoting opportunities for enhanced visitor experiences.

Ř Develop awareness and understanding of Parramatta’s cultural heritage and identity.

Ř Increase visitor numbers to the city and enhance quality visitor experiences.

Major Events

Ř Provide a program of high quality, sustainable major and community events.

Ř Directly producing events, and attracting events to Parramatta.

Ř Position Parramatta as a creative and dynamic destination.

Ř Social, cultural and leisure benefits to individuals and communities.

 


Key Actions for Council 2010-14

Service Area

2010-11

2011-12

2012-13

2013-14

Development and Traffic Services

 

 

 

Ř Technological enhancements. Introduction of on line planning tool. Development controls / standards. Self assessment

Ř Capability of planners to assess applications for development in timely manner to encourage development and coherent of targets. Skills assessment. Resource allocation.

Ř Implement e-planning tools:

- enhance existing Track and Report

- establish Plan (requests for planning controls for properties)

- establish Assess (self assessment)

- on line lodgement of applications

Ř Revise business practices/procedures arising from technology enhancements.

 

Ř Review implementation of e-planning tools and explore further technology enhancements

Ř Review impacts on technology on business processes and resource allocation and training/skills of planners.

Ř Respond to changes to planning legislation and review operations of business unit.  

Ř Seek external Quality Assurance Accreditation of business processes.

 

Ř Review implementation of e-planning tools and explore further technology enhancements

Ř Review impacts on technology on business processes and resource allocation and training/skills of planners.

Ř Respond to changes to planning legislation and review operations of business unit.  

 

City Strategy & Place Services

 

 

Ř Embed new reporting framework including year 1 of 4 year Delivery Program and Annual Report 2009-10

Ř Develop 2011-12 Operational Plan

Ř Implement Service Review

Ř Wireless City

Ř Infuse TBL into core business

Ř Implement the Environmental (Integrated Water) Improvement Program

Ř Review and update Council’s Biodiversity Plan

Ř Develop Homelessness Policy and Implementation Plan

Ř Implement Affordable Housing Actions – year 1 – 2

Ř Manage strategic health and housing partnerships and projects

Ř Undertake a series of activities to promote the city

Ř Provide strategic information to business community and analysis changes in economic development – Biz Facts etc

Ř Implement Town and Neighbourhood Centre Improvements

Ř Coordinate planning for key city sites such as Horwood Place and Riverbank

Ř Implement City Infrastructure Program including upgrades to Church Street North Parramatta

Ř Reform Places Services with an operational and strategic role

 

Ř Develop 2012-13 Operational Plan

Ř Plan for review of Community Strategic Plan

Ř Review and update Council’s Climate Action Plan

Ř Prepare and implement the Parramatta Estuary Management Plan

Ř Homelessness Implementation Plan – year 1

Ř Implement Affordable Housing Actions year 2 – 3

Ř Manage strategic health and housing partnerships and projects

Ř Undertake a series of activities to promote the city

Ř Develop a business Tourism Strategy

Ř Provide strategic information to business community and analysis changes in economic development – Biz Facts etc

Ř Implement Town and Neighbourhood Centre Improvements

Ř Coordinate planning for key city sites

Ř Implement City Infrastructure Program

Ř Planning relocation to Civic Place and Operations Centre

Ř Imbed process improvement changes

 

Ř Review Community Strategic Plan

Ř Review Delivery Program

Ř Develop 2013-14 Operational Plan

Ř Homelessness Implementation Plan – year 2

Ř Implement Affordable Housing Actions year 3 – 4

Ř Manage strategic health and housing partnerships and projects

Ř Undertake a series of activities to promote the city

Ř Implement Town and Neighbourhood Centre Improvements

Ř Coordinate planning for key city sites

Ř Implement City Infrastructure Program

Ř Planning relocation to Civic Place and Operations Centre

 

Ř Develop 2014-15 operational plan

Ř Review and update the Parramatta River Foreshore Plan

Ř Review and update Council’s Environmental Policy and Targets.

Ř Homelessness Implementation Plan – year 3

Ř Implement Affordable Housing Actions year 4 – 5

Ř Manage and Review strategic health and housing partnerships and projects

Ř Undertake a series of activities to promote the city

Ř Implement Town and Neighbourhood Centre Improvements

Ř Coordinate planning for key city sites

Ř Implement City Infrastructure Program

Ř Relocation to Civic Place and Operations Centre

 

Regulatory Services

 

 

 

 

Ř Increase food/regulated inspection program to meet demands and food (agreement) act

Ř Market and brand field staff and vehicles fit for purpose.

Ř Increase food/regulated inspection program to meet demands and food (agreement) act.

Ř Implement parking monitoring programs for all areas and business centres

Ř Provide a micro chipping animal service for Parramatta residents

Ř Review, trial and evaluate mobile technology for use by field staff

Ř Increase food/regulated inspection program to meet demands and food (agreement) act.

Ř Increase return rates of animals

Ř Implement mobile technology for staff

Ř Commence review of Enforcement Policies

Ř Provide for on-line booking systems for PCA

 

Ř Increase food/regulated inspection program to meet demands and food (agreement) act.

Ř Increase return rates of animals

Ř Review the operation of the parking Review Panel

 

Town Planning & Urban Design

 

 

Ř Develop public domain guidelines

Ř Joint study of Epping planning controls with Hornsby Council

Ř Review design competition guidelines.

Ř Prepare amended S94A developer contributions plan.

Ř Public exhibition of new draft LEP & DCP

Ř Complete review of heritage list & prepare LEP amendment

Ř Finalise LEP and commence consolidation with city centre LEP & DCP, together with review of City Centre controls

Ř Develop planning controls for the River Road West/Rosehill precinct

Ř Finalise  Parramatta Public Domain Guidelines for City Centre and local streets

Ř Prepare and exhibit Westmead Precinct Planning Strategy

Ř Prepare urban design analysis and planning controls for the auto alley precinct

Ř Commence review of land acquisition reservations

Ř Develop project for designing City Centre Public Domain Upgrades as per Civic Improvement Plan

Ř Develop Lanes Activation Projects for City Centre

 

Ř Finalise LEP amendment in response to Heritage Review

Ř Finalise consolidation of City Centre LEP & DCP and wider LEP & DCP

Ř Develop Public Domain Guidelines for Centres

Ř Finalise Westmead LEP amendments

Ř Finalise LEP/DCP Amendments for River Road West/Rosehill Precinct

Ř Finalise LEP amendments for review of land acquisition reservations

Ř Develop  Parramatta Public Domain Guidelines for City Centre

Ř Commence house keeping amendments relating to new LEP

Ř Finalise project for Designing City Centre Public Domain Upgrades

Ř Develop Lanes Activation Projects for City Centre

 

Ř Review of Planning controls for the Woodville Road precinct

Ř Review and updates to LEP & DCP

 

Property Development

 

 

Ř Develop versatile buildings

Ř Continue the commercialisation of Council’s redundant lands through the LEP process

Ř Consolidate and develop sites.

Ř Develop sites owned by Council

Ř Develop versatile buildings

Ř Design partner 2nd major project

Ř Continue the commercialisation of Council’s redundant lands through the LEP process

Ř Consolidate and develop sites.

Ř Develop versatile buildings

Ř Develop hubs

Ř Market hubs

Ř Invest in high yield investments

Ř Start 2nd major project and investigate 3rd major project

Ř Continue the commercialisation of Council’s redundant lands through the LEP process

Ř Consolidate and develop sites.

Ř Start 3rd major project.

Tourism & Events

 

 

 

Ř Develop a festival of international significance for Parramatta

Ř Focus on marketing Parramatta as a centre for innovation

Ř Engage resources for tourism development and management

Ř Develop local tourism product

Ř Develop a leisure brand for the City

Ř Activate the river foreshore

Ř Develop strategy to position Parramatta as an events destination

Ř Engage resources for tourism development and management

Ř Develop local tourism product

Ř Develop a leisure brand for the City

Ř Implement priority actions from the Visitation Strategy

Ř Engage resources for tourism development and management

Ř Develop local tourism product

Ř Develop a leisure brand for the City

Ř Implement priority actions from the Visitation Strategy

Ř Attract major events to Parramatta

Ř Develop Local Tourism Product

Ř Implement priority actions from the Visitation Strategy

Ř Attract major events to Parramatta

 


Key performance measures

Resident satisfaction measures

Target

Reporting Frequency

Percentage of resident satisfaction with Parramatta Heritage and Visitor Information Centre

60% satisfied or very satisfied

Annual

 

 

 

Other measures

Target

Reporting Frequency

Number of events and exhibitions at the Parramatta Heritage and Visitor Information Centre

11

Annual

Average level of attendance at the Parramatta Heritage and Visitor Information Centre

60,000

Annual

Percentage of client satisfaction with the Parramatta Heritage and Visitor Information Centre

93%

Annual

Number of Parramatta City Centre businesses who believe that Parramatta is good value for money

60%

Annual

Mean time (net calendar days) for determination of DAs

40

Quarterly

Median time (net calendar days) for determination of DAs

35

Quarterly

Mean time (gross calendar days) for determination of DAs

60

Quarterly

Median time (gross calendar days) for determination of DAs

55

Quarterly

Percentage of DAs determined within 40 days (net calendar days)

75%

Quarterly

Percentage of food shops inspected

100%

Quarterly

Percentage of micro chipped animals returned to their owners

65%

Quarterly

 


Governance & Corporate

Council’s services that focus on Governance and Corporate work to:

Ř  Maintain the highest level of good governance, teamwork, probity, openness, accountability, timeliness and compliance with legislation

Ř  Develop strategies which are relevant to Council’s partners and the community and set priorities for organisational focus and action

Ř  Ensure Council services and projects reflect the needs of our community and partners are implemented according to adopted strategies

Ř  Ensure Council finances and assets are strategically planned and managed to secure Council’s long term future

Ř  Provide a “great place to work” where Council values and behaviours are demonstrated and upheld by all Staff and Councillors.

 

Key Challenges for the next 5 years:

Ř  Future Pathways - 2025 Integrated Planning, Services Review continuous improvement

Ř  Change Government - Open Government

Ř  Technology

Ř  Financial Sustainability

Ř  Changing workforce

Ř  Industry Leader - Best Practice

Ř  Population Need - Customer Service

Ř  Building leadership capability to deliver at all levels

Ř  Cultural change

Ř  Implementing IT solutions which minimise the need for HR operations and advice.

Ř  New Operations Centre

Ř  Strategic Management of assets to ensure acceptable service standards

 

 

The key strategic objectives are:

Ř An organisation that plans its future, improves systems and processes, measures its success and compares its performance to others

Ř Responsive and best practice management of Council’s finances, risk, procurement and assets

Ř Build a high performance culture and Become an Employer of Choice

Ř A well governed and led organisation that is service and community focussed and communicates effectively.

Strategies to deliver these objectives include:

Ř Stabilise the business financially

Ř Improve technology to support business effectiveness

Ř Champion innovation and continuous improvement

Ř Demonstrate leadership in sustainability (triple bottom line)

Ř Improve stakeholder relationship management

Ř Embed a customer service culture internally and externally

Ř Introduce a robust performance management system

Ř Continue leadership development at all levels

Ř Simplify ER/IR systems so managers can manage

Ř Benchmark/market test all services to ensure value for money is being achieved

Ř Implement HR Best Practice IT solutions

Ř Implement the Strategic Asset Management Plan.

Ř Sound governance process

 


Council’s services that are linked to the delivery of these objectives are:

Service Area

Included in this service

Purpose (what we do)

Key Outputs (how we do it)

Service Outcome (why we do it)

Corporate, Governance & Councillor Services

Executive Management

Ř Provide Executive Management functions in Council

Ř Effective leadership and management of the organisation

Ř To be a well governed and customer focussed organisation that provides leadership within the community

Governance, Quality & Corporate Performance

Ř Provide support to the organisation in developing & maintaining high standards of corporate governance

Ř Develop and implement corporate governance policies, procedures, systems and performance standards

Ř To ensure that Council meets high governance standards in its statutory compliance, accountability, efficiency, transparency & responsiveness and operates in an honest, ethical and equitable manner

Ř Review & manage the Council’s integrated planning and reporting processes

Ř Develop and monitor planning & reporting processes that meet organisational and statutory requirements

Ř To achieve and be accountable for the best use of available resources in delivering the services required by the community

Ř Manage the development, implementation and ongoing effectiveness of Council’s business improvement and quality  program

Ř Develop and implement a continuous business improvement and quality process

Ř To ensure that community and organisational services are delivered in the most efficient & effective manner

Audit & Legal

Ř Ensure compliance with legislation and code of conduct around corruption prevention

Ř Develop a Corruption Resistance Plan

 

Councillor Support

Ř Support Councillors to fulfil their roles and responsibilities

Ř Manage Councillor Support Functions.

Ř Design and implement an on-going development program for Councillors e.g. investigate the applicability of Australian Institute of Company Directors Courses for Councillors, Senior Staff and as a WESROC wide initiative

 

Finance Management

Financial and Management Accounting, Procurement, Rates, Insurance & Risk Management

Ř Provision of financial management, procurement, risk management and insurance management services and advice.

Ř Budgeting, internal and external financial reporting, taxation compliance, investments and loans management

Ř Rates management,  accounts payable and receivable

Ř Procurement including purchase order processing and tender management

Ř Insurance claims and policy management

Ř Risk management education, policy and practices.

Ř To provide the financial information and advice to support organisational decision making

Ř To fulfil statutory financial reporting and tax requirements

Ř To ensure Council’s creditors are paid in an accurate and timely manner

Ř To ensure that revenue due to Council is collected in an accurate and timely manner

Ř To procure goods and services that are suitable for purpose and at the best possible price

Ř To minimise risk to Council by having adequate insurances and risk management policies and practices in place.

Ř More effective budgeting and financial management processes

Ř Simplify and shorten the budget process

Ř Introduce clear Finance measures in business planning (KPIs)

Ř Simple bottom line agreed

 

Ř Whole of life costing and business risk analysis for all new business initiatives and service changes

Ř Establish the guidelines and toolkit for whole of life costing and business risk

Ř Implement a targeted education program for managers 

Ř Audit the effectiveness of whole of life costing and business risk guidelines and processes

 

Ř Prepare and implement a Long Term Financial Position Plan (LTFP)

Ř Develop a credible 10 year Financial baseline and success model

Ř Implement the LTFP

Ř Connect the LTFP to Strategic Asset Management Plan and  Council’s Community Plan (2025)

 

Ř Develop a risk management policy, procedures and assessment tools

Ř Implement risk management policy, including establishment of an Enterprise Risk Management Committee

 

Ř Conduct risk assessments organisation wide

Ř Continue to refine initial risk estimates for high level risks

 

Ř Risk analysis results in all business plans and projects

Ř Incorporate a risk analysis section into all business and project plans.  Provide training as required

 

Ř Review and implement a Business Continuity Framework (BCF)

Ř Review existing documentation

Ř Implement process of bring existing documentation up to date in consultation with business units.

Ř Develop a policy, procedural framework and guidelines for BCF (Develop training package)

 

Ř Develop a procurement plan and procedures

Ř Develop a procurement manual for Councillors to provide guidance on roles and responsibilities

Ř Improve skill sets of those with procurement responsibilities

 

Ř Improved contract management and performance

Ř Develop a contract register and expiry and review schedules

Ř Continue to improve the standard conditions of contract and contract management manual

Ř Training in contract management for key managers

Ř Performance criteria built into all contracts

Ř Monitor contract performance (including spot audits)

 

Human Resources Management

Human resources and payroll

Ř To provide the HR strategies, policies and services and build the managerial capability necessary to enable the PCC Delivery Plan

Ř HR Strategy 2012 which will deliver PCC goals (rolling two-year reviews)

Ř Best practice policies that managers understand and can action (move towards Manager HR Tool Kit)

Ř Efficient/effective OHS claims management - premium reduction

Ř Workplace audits and injury prevention

Ř L&D solutions that meets cultural, technical and business needs

Ř Enterprise bargaining and award negotiations (simplify)

Ř Performance management framework including reward linkages

Ř Cultural change - embed Guiding Principles at all levels

Ř Improved Management capability to operate without HR operational advice

Ř Reporting systems and frameworks that meet audience needs

Ř Safe and healthy workplace - fair compensation to those injured

Ř L&D solutions that drive business outcomes

Ř Growth in leadership capability and succession

Ř Attraction and retention of the best people

Ř Reduction of HR cost

Ř High performance culture and EOC brand

Ř To ensure Council’s staff are paid in an accurate and timely manner

 

Ř Review, develop and Implement a new Strategic HR Plan for 2009-2017

Ř Develop an agreed strategy that addresses Council’s emerging issues around skills shortages

Ř Research and develop a simple workforce plan

Ř Review current plan and finalise new plan

Ř Implement Plan

 

Ř Complete Council’s Enterprise Agreement

Ř Scope and agree the organisations needs

Ř Implement the project plan to deliver Collective Agreement

Ř Development of a new salary system

Ř Implement the Enterprise Agreement outcomes

 

Ř Develop a corporate social responsibility framework for Council staff

Ř Develop a framework and plan for corporate social responsibility

 

Ř Develop and support managers to provide effective leadership and management (refer to 2.2.2 revised Organisational Culture Program)

Ř Scope and deliver a foundation managers course for new managers

Ř Develop an appropriately tailored Parramanagers program for level 2, 3 and 4 managers including a mentoring program

 

Ř Continue to develop the leadership and management capability of the organisation

Ř Evaluate the Organisational Culture Program

Ř Initiate revised Organisational Culture Program

Ř Continue to deliver the Leadership Development Program

 

Information Communication & Technology

 

Information Technology and Geographic Information Systems

Ř Provide IT and GIS services to Council.

Ř Problem resolution of IT issues

Ř Provision of GIS and IT support services

Ř Aligning and updating technologies to suit PCC business needs

Ř To ensure business continuity

Ř To assist in enhancing business services within PCC.

Ř Increase accessibility and availability of geo-spatial information

Ř Geo-spatial information system (GIS) centre to be available on all desktops

 

Ř Target technology investments to improve efficiency

Ř Network Infrastructure and Security Review findings to be implemented over two years:

§ Virtualise server farm

§ Migrate to MS Exchange

§ Renew PC contract

§ TRIM – Promotion of use and cooperative deployment with Records section

§ Design and implementation of Microsoft SharePoint

§ InfoCouncil – Integration to TRIM and SharePoint

§ Integration of SharePoint with TRIM

§ Continued development of Help Desk Services and Service Level Agreements

§ Upgrade of desktop hardware and renewal of leasing agreements to reduce on-going costs

§ Preparation of Mid & Long Term technology strategies

Ř Implement replacement Council Online system

Ř Implement online: Service Request lodgement, job application, rates payment, & property certificate requests

Ř Review and better integrate Council’s asset applications in order to support both the Strategic Plan and the Strategic Asset Management Plan.

 

 

Customer Relations & Communication

 

 

Customer contact centre, research & consultation, website & business information services

Ř Provide information and service about Council by customers doing business with us and solving their problems however they approach us – by mail, web, phone or in person

Ř Create and maintain Parramatta City Council website and various project websites. Manage Council's business records

Ř Implement Information Management ‘Roadmap’.

Ř Advice, referrals, products and services

Ř Records management

Ř PCC Website

Ř Informed decision making, data research (findings, analysis & reporting)

Ř Prepare Records Management Plan

Ř Review and enhance knowledge management across the organisation

Ř Implement a more effective and comprehensive Intranet

Ř Develop options for utilising Wi-Fi in Parramatta

Ř Complete satisfaction – first time, every time

Ř Easy & quick access to accurate records

Ř Informed decision making

Ř Accurate, easy to find information about Council services.

 

 

Communications and Marketing

 

Ř Improved communication internally and externally

Ř Inform the community about Council events, services and programs

Ř Ensure consistent and high quality messaging and branding to promote Parramatta Council and the City

Ř Comply with legislative reporting requirements

Ř Improved mechanism for effectively communicating with our internal and external stakeholders

Ř Implement the External Communication, Brand and Marketing Plan, including clarification of roles and responsibilities

Ř Produce the Annual Report

Ř Review and redevelop Internal Communications Plan

Ř Implement the revised Internal Communications Plan

Ř Develop a branding blueprint for the city of Parramatta

 

Strategic Asset and Property Management 

 

 

 

Strategic Asset Management

 

 

 

Ř Manage Council’s assets strategically

 

 

 

Ř Develop a strategic asset management plan and policy

 

 

 

Ř Continue to develop Core Strategic Asset Management Plan

Ř Complete paper and Business Case

 

 

Ř Investigate and implement new models of community use of facilities.

Ř Research and complete draft policy.

 

 

Ř Increase environmental sustainability of Council’s assets.

Ř Review vision and planning for sustainability

Ř Establish regular monitoring and reporting program for resource use

Ř Retrofit assets to reduce use of resources

Ř Implement revised waste system across all assets

Ř Engage staff in reducing environmental footprint

Ř Reduce car fleet kilometres travelled and fuel use

Ř Establish sustainability standards for all new Council developments.

 

 

Ř Establish systems to reduce environmental risk.

Ř Plan for climate change adaptation

Ř Improve erosion, spill control and clean-up controls and procedures

Ř Involve and train staff in environmental risk management.

 

 

 

Key Actions for Council 2010-14

 

Service Area

2010-11

2011-12

2012-13

2013-14

Corporate, Governance & Councillor Services

 

 

Ř Development and implement top 10 strategic priorities.

Ř Review & redevelop internal communications plan

Ř Councillor elections

Ř Develop and implement top 10 strategic priorities

Ř Review Code of Conduct

Ř Implement policy review program.

Ř Develop and implement top 10 strategic priorities

Ř Implement policy review program

Ř Implement revised IPR framework

Ř Develop Councillor induction program

Ř Implement Compliance Plan

Ř Develop and implement top 10 strategic priorities

Ř Implement policy review program

Ř Implement Compliance Plan

Finance Management

 

 

 

Ř Implement long term financial plan and gap closing strategies

Ř Budget 2011-12

Ř Monthly reporting

Ř Quarterly Reviews

Ř Rollout of new financial IT systems.

Ř Implement long term financial plan and gap closing strategies

Ř Budget 2012-13

Ř Monthly reporting

Ř Quarterly Reviews

Ř Further development and value add from new IT systems

Ř Implement Service Review improvements

Ř Implement improvements to management reporting.

Ř Review, update and implement long term financial plan and gap closing strategies

Ř Budget 2013-14

Ř Monthly reporting

Ř Quarterly Reviews.

Ř Review, update and implement long term financial plan and gap closing strategies

Ř Budget 2014-15

Ř Monthly reporting

Ř Quarterly Reviews.

Human Resources Management

 

 

 

Ř Develop 2010-12 HR strategic plan

Ř Restructure HR service unit to deliver against plan

Ř Rethink current consultative arrangements - simply

Ř First stage of HR automation (SITSR) - plan for balance

Ř Performance management system across PCC

Ř Embed Guiding Principles at all levels

Ř Start systemic review of policies and processes (including candidates for automation)

Ř Benchmark HR services across Sydney councils - alternate service delivery options

Ř Build managerial capability to operate with less HR operational support.

Ř Develop 2011-13 HR Strategic Plan

Ř Continue leadership development (Good to Great)

Ř Introduce talent management and succession strategy - "future leaders"

Ř Implement more online learning solutions

Ř New service delivery models (e.g. L&D) and achieve service delivery economies with other Sydney councils

Ř Provide more in-house training (e.g. Train the Trainer accreditation for technical training)

Ř Automate more HR processes

Ř Consolidate/improve performance management - lift focus on poor performance/up or out

Ř Run employee engagement survey (designed in house) - simple, inexpensive and effective

Ř Reduce cost of HR services (including ER/IR and level of operational advice).

Ř Develop 2012-14 HR Strategic Plan

Ř Introduce first of "manager self service" modules for HR Services through Chris21 - key processes won't involve HR at all

Ř All HR policies and processes online and highly rated by managers (HR Toolkit)

Ř HR business unit advisory roles become strategic rather than operational as managerial capability grows

Ř Performance management system managed online/automated end to end

Ř Automate future employee engagement surveys

Ř Reduce cost of general HR services - redirect resources to L&D, strategic advice and better systems.

Ř Develop 2013-15 HR Strategic Plan

Ř Ensure full operational HR responsibility sits with line managers ("people leaders")

Ř Position HR as providers of strategies, reliable systems, effective policies, service delivery broker/manager

Ř HR retains role of leadership talent management/succession advisor - "building future leaders" program

Ř Full automation of HR systems and processes - paperless - workflows - system controls apply policies

Ř Reduce cost of HR services.

Information Communication & Technology  

 

 

 

Ř Core IT Systems Replacement

Ř IT platform change

Ř Intranet Phase 1

Ř Review of IS and internal practices.

Ř Data Centre Disaster Recovery ability

Ř Complete server virtualisation

Ř Replace/upgrade ICT Data Centre network, servers and storage.

Ř Improve ICT Security governance

Ř Implement GIS online internally within Council

Ř Intranet Phase 2

Ř Core ICT Systems continuous improvement

Ř Implement new Library system

Ř Implement Unified Communications

Ř Implement GIS online for general public

Ř Provide new ICT SLAs internal to Council

Ř Desktop upgrade rollout

Ř Core ICT systems continuous improvement

Ř Optimising Wide Area Network

Ř Core ICT systems continuous improvement

Ř Optimising backup solution

Ř Application/Desktop virtualisation

Ř Online Data Archiving initiatives

Customer Relations & Communication

 

 

Ř Review of customer channel and cost per service

Ř Digital access to information Plan

Ř Knowledge / Information Management by developing better search capability

Ř Website redevelopment

Ř Records management plan.

Ř Change Research & Consultation delivery model.

Ř Improve customer service via improved Knowledge Management practices

Ř Enhance website content, expand social media interaction and increase online service transactions

Ř Implement new on-line Community Voice consultation model

Ř Implement Records Business  Plan

Ř Develop Customer Service Strategy

Ř Review and implement Media Policy

Ř Implement Ethnic Communications Plan

 

Ř Finalise service delivery and relocation planning for new Civic Place facilities  

Ř Implement Customer Service Strategy

Ř Introduce Customer Service Kiosks and self service options.

Ř Implement Social Media Strategy

Ř Implement phase 2 intranet development

Ř Review and implement a records communication plan

Ř Review Community Engagement Policy

Ř Embed new service delivery models in new Council facilities

 

Strategic Asset and Property Management

 

 

Ř Asset maintenance reflecting Strategic Asset Management Plan (SAMP)

Ř Improve SAM systems and integrate

 

Ř Asset maintenance reflecting SAMP

Ř Improve SAM systems and integrate

Ř Upgrade Dundas Community Centre  

Ř Review encroachments on Council Lands

Ř Acquire and activate an integrated Property Management System to manage Council's properties.

 

Ř Asset maintenance reflecting SAMP

Ř Upgrade soccer fields at

      Barton Park

Ř Purchase property for  open      space in Granville area 

Ř Review encroachments on Council lands

Ř Implement and integrate a mobile data capture system

     for asset and property

     maintenance and replacement

Ř Develop a strategic asset management plan and policy with links to LTFP

Ř Develop and implement

     Capital Works Framework

     and Prioritisation Methodology

     and implement new Property

     Asset Maintenance and

     Capital Program to increase

     asset usage

Ř Develop and implement 

     Service Level Standards and

     Service Level Agreements

Ř Establish sustainability standards for all Council Buildings.

 

Ř  Ongoing asset maintenance   and capital replacement  to reflecting  the  SAMP

Ř  Purchase property for  open    space in Guildford area

Ř Review encroachments on Council lands

Ř Continue to manage the upgrading program of

     Council's built assets


 

Key performance measures

Resident satisfaction measures

Target

Reporting Frequency

Percentage of residents who believe Parramatta City Council is well managed

Improvement on prior result

Annual

Percentage of resident  rating of the level of services according to overall satisfaction

Improvement of prior result

Annual

 

 

 

Other measures

Target

Reporting Frequency

Percentage of customer service requests responded to within agreed timeframe

Improvement on prior result

Quarterly

Percentage of calls resolved at first point of contact

80%

Quarterly

Tonnes of carbon dioxide emitted by Council vehicle fleet

<2,160

Annual

Kilolitres of water used by key Council properties

91,320

Annual

Tonnes of carbon dioxide emitted by Council high energy consuming buildings

<4,100

Annual

Operating result before capital income

In line with Long Term Financial Plan

Annual

Capital expenditure on existing assets/annual depreciation

1:1

Annual

Percentage debt service ratio

<8%

Annual

Collection performance – outstanding rates, charges and fees

<4%

Annual

Employee Turnover

Reduce

Annual

OHS Premium

Reduce 10%

Annual

 

 


 

 

 

 

 

 

Council’s Operational Plan 2012-13

 

 


Environment & Infrastructure

 

 

 

Financial Summary

 

 

 

Financial Summary

 

PROJECTS

 

(In $’000)

 2012/13

 2013/14

 2014/15

ENVIRONMENT AND INFRASTRUCTURE

 

 

 

Capital Projects

 

 

 

NATURAL AREAS MANAGEMENT

 

 

 

Walking Track Construction

110

115

120

Restoration of Natural Areas

550

560

570

Waterways Restoration

320

330

340

ROADS, FOOTPATHS AND DRAINAGE

 

 

 

Drainage Improvements

60

70

60

Street Furniture

100

100

100

Civil Construction Program

370

385

400

Flood Mitigation Big 7

360

365

370

Kerb & Gutter Repair & Maintenance

1,000

1,000

1,100

Drainage Construction Big 7

520

530

540

Roads to Recovery

372

360

-

Pedestrian Access Mobility Program

1,200

1,250

1,350

Roads Repair & Maintenance

5,075

5,171

5,268

Fishladder Construction

300

-

-

Water Quality Improvement Program

300

300

300

Street Lighting Upgrade Program

120

85

95

Bridge Assets - Safety Upgrades

130

137

145

TRADES AND FLEET MANAGEMENT

 

 

 

Light Commercial Replacement

743

765

788

Passenger Vehicle Replacement

2,546

2,622

2,701

Small Plant Replacement

56

59

62

Heavy Plant Replacement

855

898

943

WASTE AND SUSTAINABILITY PROGRAMS

 

 

 

Sustainable Water Program

50

50

50

Waste and Sustainability Improvement Program - Capital Works

215

215

215

Paid Parking

3,200

-

-

 

 

 

 

Total For Capital Projects

18,552

15,366

15,517

 

 

 

 

Operating Projects

 

 

 

NATURAL AREAS MANAGEMENT

 

 

 

Bushland Resources Management

433

435

436

Asbestos Removal

53

54

55

Protection of Aboriginal Heritage

25

25

25

Waterways Litter Reduction

53

54

55

ROADS, FOOTPATHS AND DRAINAGE

 

 

 

Catchment Modelling Roads

100

100

100

WASTE AND SUSTAINABILITY PROGRAMS

 

 

 

Environment Education Program

20

20

20

Waste and Sustainability Improvement Program -  General Operating

900

900

900

 

 

 

 

Total For Operating Projects

1,584

1,588

1,591

 

 

 

 

TOTAL FOR ENVIRONMENT AND INFRASTRUCTURE

20,137

16,954

17,108

 

 


Community & Neighbourhoods

 

 

Financial Summary

 

 

 

Financial Summary

PROJECTS

 

 

(In $’000)

 2012/13

 2013/14

 2014/15

COMMUNITY AND NEIGHBOURHOODS

 

 

 

Capital Projects

 

 

 

CHILDREN AND FAMILY SERVICES

 

 

 

Frances Fisk Early Learning Centre Upgrade

125

-

-

ARTS AND CULTURE

 

 

 

Riverside Plant & Equipment

133

135

138

Riverside Foyer Carpet

70

-

-

Riverside - Piano's

65

-

-

Riverside - Digital Signage (Internal)

100

-

-

PARKS AND OPEN SPACE

 

 

 

Cultural Parks Program

85

87

88

Pavilion Program

595

490

490

Sportsground Program

500

440

440

Playground Replacement

430

440

450

Parks Program

370

380

390

City of Trees

185

160

170

Parra River Foreshore Stage 4

-

480

-

Biodiversity Protection

40

40

40

Granville Park Masterplan Implementation

-

100

-

George Kendall Riverside Park Masterplan Implementation

-

200

-

Lake Parramatta Plan of Management

100

-

-

LIBRARY SERVICES

 

 

 

Library Resources

750

750

800

Guildford Branch Library Upgrade Fit-out

260

-

-

RECREATION FACILITIES AND PROGRAMS

 

 

 

Public Halls & Community

318

325

331

Recreation Facilities

37

38

39

Aquatic Facilities Minor Capital Works

53

54

55

Hambledon Cottage Minor Capital

50

50

50

Major Capital Works Caroline Chisholm Tennis

200

-

-

Total For Capital Projects

4,466

4,169

3,482

 

 

 

 

Operating Projects

 

 

 

ARTS AND CULTURE

 

 

 

Riverside Theatres 25th Anniversary Celebration

25

-

-

PARKS AND OPEN SPACE

 

 

 

Wildlife Surveys

50

-

-

Total For Operating Projects

75

-

-

 

 

 

 

TOTAL FOR COMMUNITY AND NEIGHBOURHOODS

4,541

4,169

3,482

 

 

 

 


Economy & Development

 

 

Financial Summary

 

 

 

Financial Summary

PROJECTS

 

(In $’000)

 2012/13

 2013/14

 2014/15

ECONOMY AND DEVELOPMENT

 

 

 

Capital Projects

 

 

 

DEVELOPMENT & TRAFFIC SERVICES

 

 

 

Local Traffic Facilities

159

162

166

Auslink Blackspot Program

200

200

200

Rapid Deployment CCTV Cameras

100

50

50

Design for the Intersection Granville

40

-

-

CITY STRATEGY & PLACE SERVICES

 

 

 

City Centre Streetscape

1,755

1,913

1,951

Neighbourhood Improvement Program

1,486

1,515

1,546

Local Bike Facilities

160

170

170

Foreshore Improvement Plan

35

40

30

Urgent Works - Arthur Phillip

402

100

100

Urgent Works - Caroline Chisholm

462

100

100

Urgent Works - Elizabeth Macarthur

412

100

100

Urgent Works - Lachlan Macquarie

304

100

100

Urgent Works - Woodville

309

100

100

Cycle Route Maintenance

50

50

50

Contaminated Lands - Investigation

450

450

-

Parramatta River Estuary Management

100

100

-

Greening the CBD

150

150

-

Adaptation to Extreme Weather

100

50

50

Foreshore Improvement

500

-

-

Light Rail Feasibility

1,000

-

-

Improvements to Wentworth Street Car Park

-

500

500

City Centre Cycle Routes

70

-

-

PROPERTY DEVELOPMENT

 

 

 

Civic Place Project Management

875

625

428

Strategic Property Acquisition

1,100

-

-

Lennox Bridge Carpark Site

100

100

50

Operations Centre

19,520

10,760

60

Phillip Street, Parramatta Riverbank

300

300

100

Cowper Street, Granville

-

50

150

Macquarie Street, Parramatta

100

100

50

Property Development (Specific Sites)

310

650

500

Darcy Street Upgrade

150

-

-

TOURISM AND EVENTS

 

 

 

Heritage Centre Building Minor Capital Works

76

88

90

Heritage Centre Core Exhibition Renovation

100

125

-

Cultural Collection and Archive Storage

50

30

-

Total For Capital Projects

30,925

18,679

6,641

 

 

 

 

Operating Projects

 

 

 

CITY STRATEGY & PLACE SERVICES

 

 

 

Economic Development

550

550

550

Waterways Rehabilitation Masterplan

50

50

50

Floodplain Risk Management Roads

120

120

120

Rydalmere Technology Precinct

85

-

-

Coordinator-Homelessness

107

97

-

Review of Parra Twenty25 Community Strategic Plan

50

-

-

Big Ideas Implementation

100

100

100

Place Activation

30

-

-

Engage Strategy to Attract NSW Government to Parramatta

150

-

-

Crime Prevention - LGA Wide Crime Prevention

50

-

-

TOURISM AND EVENTS

 

 

 

Parramasala

300

300

300

Cultural Heritage Collection Conservation and Asset Management

10

10

-

Total For Operating Projects

1,602

1,227

1,120

 

 

 

 

TOTAL FOR ECONOMY AND DEVELOPMENT

32,527

19,906

7,761


Governance & Corporate

 

 

Financial Summary

 

 

 

 

Financial Summary

PROJECTS

(In $’000)

 2012/13

 2013/14

 2014/15

 

GOVERNANCE AND CORPORATE

 

 

 

 

Capital Projects

 

 

 

 

INFORMATION COMMUNICATION & TECHNOLOGY

 

 

 

 

IT Equipment Replacement Program

159

162

166

 

STRATEGIC ASSET & PROPERTY MANAGEMENT

 

 

 

 

Floodprone Property Acquisition

-

433

-

 

Libraries & Child Care Facility

212

216

221

 

Internal Business Unit Relocations, Refurbishment

100

100

100

 

Refurbishment of Wentworth Street Carpark

200

-

-

 

 

 

 

 

 

Total For Capital Projects

671

912

486

 

 

 

 

 

 

Operating Projects

 

 

 

 

INFORMATION COMMUNICATION & TECHNOLOGY

 

 

 

 

IT Business Improvement eParra

57

58

60

 

STRATEGIC ASSET & PROPERTY MGT

 

 

 

 

Fair Value Assets and Condition Assessments

140

140

140

 

 

 

 

 

 

Total For Operating Projects

197

198

200

 

 

 

 

 

 

TOTAL FOR GOVERNANCE AND CORPORATE

869

1,110

686

 

 

 

 

 

 

Grand Total

58,073

42,139

29,038

 

 

FINANCIAL MANAGEMENT FRAMEWORK

Financial Management Objectives


The primary objective of Council’s financial planning is to ensure Council’s continued financial sustainability. A couple of years ago, the analysis of Council’s financial situation and longer term financial forecasts showed that there was an unsustainable gap between operating expenditure and revenue that needed to be addressed. Not addressing this operational deficit would ultimately jeopardise the adequate funding of capital expenditure to maintain existing community assets and the additional expenditure required to provide necessary infrastructure for the future development of a rapidly growing City. In the past two years, as part of implementing the integrated planning framework, Council developed a Long term Financial Plan (LTFP) and Strategic Asset Management Plan (SAMP).  As part of the current year’s budgeting cycle, Council has reviewed and updated the LTFP to reflect material changes that have eventuated since last year.

One of the key objectives of the LTFP was to achieve a financially sustainable position by 2014/15 by rigorously reviewing the way it delivers its services and ensuring that it derives optimum returns from revenue opportunities, particularly the return on its property portfolio. 

The objective for 2014/15 is to achieve a balanced budget in terms of the operating result - excluding revenue from capital grants and contributions. Operating income from rates, charges, fees, grants, contributions and other revenue will be matching operating expenditure, including interest on loans and depreciation.    In addition to the annual operating result Council needs to focus on some other key financial parameters.  These include the prudent build up and use of reserve funds (internally and externally restricted), liquidity and unrestricted cash (reflected in a healthy working capital position), borrowings and debt servicing, asset replacement and maintenance and new capital project initiatives.

By focusing on these key areas and setting targets for each of them over the period of the Delivery Program, Council aims to improve the financial health of the organisation to a desirable level that can be sustained in the long term.

To achieve this financial stability and sustainability of the organisation for the long term, a number of related financial management objectives have been adopted –

·    Delivering an operating surplus before capital income by 2014/15

·    Achieving a debt service ratio of under 8%

·    Restricting new loan borrowings and reducing debt levels

·    Managing the growth in employee costs

·    Increasing the proportion of non-rates revenue compared with total revenues

·    Maintaining and enhancing the existing asset base so that current service levels are not compromised

·    Undertaking additional capital expenditure to support Parramatta’s position as Sydney’s second CBD

The achievement of these objectives will be facilitated by a number of key strategies:

ü Implementing a new industrial relations framework

ü Comprehensive review of all service areas both external and internal

ü IT systems replacement

ü Property strategy to optimise returns on Council’s portfolio

ü Rating strategies

ü Proactive asset maintenance and replacement

ü Minimising deviations from budget targets across the organisation

Details of how these strategies are included in Council’s Long Term Financial Plan. The rating strategy is outlined in the next section.

Key Financial Management Issues

 

Restrictions on revenue

Local Government is significantly restricted in its capacity to raise increased revenue to fund community services.  The primary source of revenue is rates and annual charges. In 2012/13 Council will derive 62.6% of total operating revenue from ordinary rates, special rates and annual charges. As noted above, IPART determines the maximum amount by which rate revenue can increase and this has been fixed at 3.6% for 2012/13. The average over the last 7 years was 3.2%.

In determining the 2012/13 rate peg, IPART has taken into consideration growth of 3.4% in the past year in the Local Government Cost Index. IPART has subtracted a productivity adjustment of 0.2% from the increase in the index and for this year only added a carbon price advance of 0.4%, to determine a rate peg amount of 3.6%.

The fees and charges that Council determines for the supply of goods and services have in most cases been increased by around 4% to reflect increased costs associated with their supply. There are a number of fees imposed by Council which are determined by State Government legislation. In some cases these have not been increased for several years despite increases to Council in the costs of providing the service.

Increasing costs of services

While Council’s revenue raising capacity is limited, it must face increasing costs that in some areas are outstripping the income needed to fund them. In 2012/13, employee costs account for 51% of total Council operating expenditure excluding depreciation. In recent years employee costs had been growing by a rate that exceeded the increase in revenues from rates, fees and charges. The continuation of this trend would have been unsustainable. The growth in employee costs was attributable to an increase in staff numbers as a result of implementing new services and enhancing some existing services, the provisions of the salary and wages system that was then operating together with the normal award increases and significant increases in on-costs such as superannuation.

 

Action was taken in 2008 to impose a “freeze” on staff recruitment and following a review of staffing requirements, 10 positions from the establishment positions were removed averaging $1 million per annum in savings. In addition, a new industrial relations framework was negotiated and in late 2010 a new salary and wages system was implemented. The new arrangements will result in significant savings in employee costs of approximately $1M per annum.

Council’s current financial position, like all Councils, has also been adversely impacted by cost shifting from other levels of government. The Local Government and Shires Association regularly surveys Councils on the impact of cost shifting and Parramatta can identify around $8 million of annual costs that have been transferred to Council.

Council’s financial position has also been affected by the impact of a number of Government and utility charges that have increased at a greater rate than Council’s revenues.  Council’s costs are also forecast to be impacted by the Carbon tax – particularly energy costs and costs related to the disposal of waste.  Council whilst reviewing its charges for services such as domestic waste which are expected to be directly impacted by the carbon tax has decided to have a phased approach to passing on the cost to ratepayers.

Council has also provided a number of service enhancements in recent years in response to the needs of a rapidly growing City. These enhancements have covered a range of activities including extensive development of the arts, tourism promotion, organisational development, improved customer service and infrastructure maintenance. While some of those enhancements have been partially funded by grant funds and new revenue from parking meters, Council has nevertheless had to pick up a cost that is now part of its core operations.

Debt levels and servicing costs

 

Core Infrastructure Borrowings

In 1996 Council adopted a policy to restrict new annual borrowings so as not to exceed the amount of principal to be repaid in the same financial year. This had the effect of ensuring that the level of debt did not increase. In 2000/01 the debt level under this policy was $29.3 million.   Since then Council did not take up its allocated borrowing under this policy in some years, and the debt under this policy in June 2013 is forecast to be $20.25M

One-off Borrowings for Major projects (Big 7)

In 2001/02 Council adopted a one-off strategy to borrow an additional $15 million (in three instalments of $5 million over three years) to fund major capital projects referred to as “The Big Seven” major capital items.  These loans are being progressively repaid over a period of 15 years, and will be fully repaid in 2017/18.

Civic Place Borrowings

Council also received two special loan allocations totalling $55 million for strategic property acquisitions in respect of the Civic Place Redevelopment Project – $35 million in the latter part of the 2002/03 financial year and $20 million in 2003/04. These loans were taken up on an interest – only basis, with the servicing costs being met by income derived from leasing the properties purchased and interest income from the unexpended loan portfolio. These loans were renewed in June 2008 on an interest – only basis for a period of five years. However, the terms of the new loans include the flexibility to make repayments or redraw on the $55 million facility according to Council’s needs in relation to Civic Place financial requirements.   

As part of the 2011/12 budget, $6.2M has been set aside for reducing the Civic Place Debt which is due for re-negotiation in June 2013. 

 

In February 2012, there has been a significant change to the Civic Place project arrangements, with the contract negotiated in July 2006 with Grocon being ended following mutual agreement. At the time of updating this plan, Council was yet to consider alternative options in relation to the Civic Place project.  Therefore it is considered as a prudent strategy, to include any new Civic Place loans borrowings in June 2013 on a principal and interest expense basis (current arrangements are on an interest only basis), and the debt servicing impact of this is included in the financial estimates included in this plan.

 

One-off Borrowings – Operations Centre

Council has plans to develop a new Operations Centre which will replace its current Works Depot and centralise some other Council functions from their existing locations. The new development will be fully funded from the sale of existing properties but short term borrowing of $10M million for up to 12 months will be required to allow the project to proceed. 

Subject to short term borrowing requirements, Council has determined that it maintain a debt service ratio (debt service costs/revenue from continuing operations excluding capital grants & contributions) of less than 8%.

Projected new borrowings for each year and outstanding debt levels at the end of each year are shown in the graph below:

Council proposes borrowing $13.43 million in 2012/13. In accordance with Council’s borrowing policy, $3.43 million will be borrowed to fund Council’s infrastructure projects. A special borrowing of $10 million will be made to fund Council’s new Operations Centre which will replace the current Works Depot and centralise some other Council functions from their existing locations. The new development will be funded from the sale of existing properties but a short term interim borrowing of $10M million will be required to allow the project to proceed.

The provider of the 2012/13 loan program will be determined by seeking quotations from major lending institutions in accordance with Council’s borrowing policy. All loans are secured by way of mortgage over Council’s Ordinary Revenue.

The following graph illustrates Council’s indebtedness and projections of outstanding debt from 2012/13 to 2021/22 under the base scenario.  Council aims for its debt service ratio to remain below 8% however there are exceptions in the years when loan principals are repaid on the Civic Place and Operations Centre debt.


Local Infrastructure Renewal Scheme (LIRS)

The NSW Government has recognised that investment in infrastructure is needed across NSW, and as part of its NSW 2021 State Plan, the Government has committed to increase expenditure on critical infrastructure.

To achieve this, among other strategies, the NSW Government has committed to implementing a Local Infrastructure Renewal Scheme (LIRS) which aims to provide a 4% interest subsidy to assist those councils with legitimate infrastructure backlogs to cover the cost of borrowing.

 

Councils' recently developed Strategic Asset Management Plan (SAMP)  reveals that there is a significant gap between the actual expenditure on existing Council infrastructure and buildings assets and the amount required to be spent to maintain the existing service level for the community.  This gap is around $6.5M/yr in capital expenditure and $1M/yr in maintenance expenditure.

 

In this regard, Council's Long term Financial Plan has provided for an additional $6M/yr on capital expenditure and $1M/yr on maintenance expenditure from the 2015/16 year.  The financial plan could not deliver this funding requirement earlier than this date due to other competing priorities around long term financial sustainability including achieving a net operating surplus before capital revenue by 2014/15 which could be sustained in future years and building a healthy level of reserve funds.

 

The NSW Government’s LIRS provides the opportunity for Council’s to implement the SAMP recommendations in a timely manner starting 2012/13 rather than in 2015/16 as currently planned due to funding constraints.  It is proposed to borrow $20M in 3 annual instalments of $6.5M, $6.5M and $7M respectively The interest subsidy would add up to $4.85M over a 10 year period (in nominal terms).

As part of Council’s loan application, NSW Treasury Corporation will conduct a financial assessment of Council.   Following this exercise, Council will receive a comprehensive report from Treasury Corporation which would focus on Council’s key financial risks and performance.

 

Council’s application for loan funding under the LIRS is subject to approval by the assessment panel.  Therefore the planned expenditure (capital expenditure and debt servicing) associated with this loan borrowing is subject to the funding being made available.  The financial statements of Council incorporating impact of the LIRS borrowing are therefore included as a separate scenario (titled Base plus LIRS borrowing) and would only eventuate if Council’s LIRS application were to be successful.

 

 

 

Base Plus LIRS Borrowing Scenario

 

 

 

 

2012/13 BUDGET (Base Scenario)

Operating and Capital Budget 2012/13

Council has resolved to adopt a budget that delivers an operating deficit result before capital income of $1,778M. The tables and graphs below show a summary of the revenue and capital funding sources for the 2012/13 budget.

 

Council plans to spend $58.1 million on projects in 2012/13. This money pays for roads, footpaths, parks, sports fields, nature reserves, waterways and refurbishing our neighbourhood centres and the CBD. This budget includes projects planned for investment in the future (Capital Projects, $54.6 million) and new operating initiatives (Operating Projects, $3.5 million). 

 

 

 

 

 

 

 


 

The detailed Operating Statement showing a net operating result reconciliation to the services result for the period 2012/13 to 2014/15 is shown on pages 75 to 77 of this document.

INCOME AND EXPENSES ESTIMATES 2012/13 TO 2014/15

Council has developed a 10 year long term financial plan to generate the following estimates of income and expenses for 2012/13 to 2014/15. The Plan is available as a separate document and includes forecasts extending to 2021/22.

The forward estimates have as their base the 2012/13 Budget, with appropriate assumptions where actual financial information is uncertain or not available. The key assumptions for 2012/13 are shown below. The assumptions for the years beyond 2012/13 are detailed in Council’s Long Term Financial Plan.

Rates ***

3.6% rate pegging confirmed. Additional special rate variation of 0.7% included in estimates as approved by IPART.  Growth of $400,000

User Charges and Fees

4% in general, but some have been increased more to reflect costs, statutory fees not changed

Investment Interest Rate

5%

Annual Charges

10% domestic waste management. No change to stormwater management charge

Grants and Contributions

3% plus specific known additional grants financial assistance grant 7%

Section 94 Development Contributions

3%

Other Revenue

3%

Employee Expenses

In line with salary system provisions and award entitlements

Materials and Contracts and Other Expenses

3%

    Note: Budget and Forward Estimates exclude any impact of asset sales

 

***        Following the adoption by Council of the Draft Amended Delivery Program 2010/11 to 2013/14 and Draft Operational Plan 2012/13, Council        received advice from the Department of Local Government in the form of an addendum to the guidelines for special variation to rates, that IPART   in relation to the Carbon Price Advance (to reflect equitable treatment to all councils) have now made a decision to allow Council to apply for    modifications to Council’s previously approved special variation percentages by:

·      Allowing an additional variation of 0.4% in 2012/13, and

·      Reducing the approved variation in 2013/14 by 0.1%

 

The tables and statements included in this document do not reflect the impact of        this amendment, as it is subject to IPART review and approval in June 2012.

Operating result comparison against previous alternatives (Base Scenario)

 

Operating Statement (Base Scenario)

Description ($000)

2012/13

2013/14

2014/15

 

 

 

 

REVENUE

 

 

 

RATES AND ANNUAL CHARGES

108,172

114,307

119,200

SPECIAL RATES

6,505

6,784

7,076

USER CHARGES AND FEES

26,952

27,642

28,287

INTEREST

4,415

4,415

4,415

OTHER REVENUES

9,427

9,699

10,721

GRANTS – SERVICES

13,060

13,834

14,622

CONTRIBUTIONS & DONATIONS – SERVICES

3,196

3,305

3,417

GRANTS - MP PROJECTS - (Operating)

980

980

980

CONTRIBUTIONS & DONATIONS - MP PROJECTS (Operating)

20

20

20

TOTAL OPERATING REVENUE

172,727

180,987

188,739

GRANTS - MP PROJECTS - (Capital)

1,608

1,333

931

CAPITAL CONTRIBUTIONS AND DONATIONS

4,766

4,909

5,056

TOTAL CAPITAL REVENUE

6,373

6,242

5.987

TOTAL REVENUE

179,100

187,229

194,726

 

 

 

 

Operating Statement (Base Scenario) cont’d

 

Description ($000)

2012/13

2013/14

2014/15

 

 

 

 

EXPENSES

 

 

 

EMPLOYEE COSTS

75,140

77,900

80,614

BORROWING COSTS

4,580

5,081

4,939

MATERIALS & CONTRACTS

30,687

31,340

32,244

OTHER OPERATING EXPENSES

32,107

33,853

33,617

TOTAL SERVICES EXPENSES

142,515

148,174

151,414

OPERATING PROJECTS

3,459

3,013

2,911

DEPRECIATION

28,532

29,976

33,064

TOTAL OPERATING EXPENSES

174,505

181,164

187,388

 

 

 

 

NET OPERATING RESULT

4,595

6,066

7,338

 

 

 

 

OPERATING RESULT BEFORE CAPITAL REVENUE

(1,778)

(176)

1,351

 

 

 

 

CAPITAL PROJECTS – EXPENDITURE

54,615

39,126

26,127

CAPITAL PROJECTS FUNDING FROM RESERVES

54,615

39,126

26,127

NET CAPITAL PROJECTS RESULT

0

0

0

 

 

 

 

Reconciliation of Net Operating Result to Services Result (Base Scenario)

 

 

Description ($000)

2012/13

2013/14

2014/15

SURPLUS/(DEFICIT) FROM CONTINUING OPERATIONS

4,595

6,066

7,338

PLUS DEPRECIATION

28,532

29,976

33,064

PLUS OPERATING PROJECTS

3,459

3,013

2,911

LESS RESTRICTED REVENUE

13,878

14,026

14,063

LESS LOAN PRINCIPAL PAYMENTS

17,105

6,036

5,955

LESS TRANSFER TO RESERVE

16,869

17,021

22,323

PLUS TRANSFER FROM RESERVE TO FUND SERVICES

20,304

7,864

10,302

SERVICES RESULT

9,038

9,836

11,274

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  BALANCE SHEET (Base Scenario)

Balance Sheet Description (in $000)

2012/13

2013/14

2014/15

ASSETS

 

 

 

Current assets

 

 

 

   Cash and cash equivalents

$6,000

$6,000

$6,000

   Investments

$60,580

$58,759

$73,941

   Receivables

$13,043

$13,043

$13,043

   Inventories

$141

$141

$141

   Other

$500

$500

$500

   Non-current assets classified as held for resale

$0

$0

$0

Total current assets

$80,264

$78,443

$93,625

 

 

 

 

Non-current assets

 

 

 

   Receivables

$527

$527

$527

   Investments

$27,500

$27,500

$27,500

   Infrastructure property, plant & equipment

$3,603,339

$3,609,698

$3,600,145

   Intangible assets

$4,288

$3,471

$2,655

   Investments accounted for using equity method

$2,754

$2,754

$2,754

Total non-current assets

$3,638,408

$3,643,950

$3,633,581

 

 

 

 

Total assets

$3,718,672

$3,722,393

$3,727,206

 

 

 

 

LIABILITIES

 

 

 

Current liabilities

 

 

 

   Payables

$14,500

$14,500

$14,500

   Interest bearing liabilities

$6,036

$5,955

$6,107

   Provisions

$21,121

$21,928

$22,767

Total current liabilities

$41,656

$42,383

$43,374

 

 

 

 

Non-current liabilities

 

 

 

   Interest bearing liabilities

$69,603

$66,493

$62,935

   Provisions

$1,003

$1,043

$1,084

Total non-current liabilities

$70,606

$67,536

$64,019

 

 

 

 

Total liabilities

$112,262

$109,918

$107,393

 

 

 

 

Net assets

$3,606,410

$3,612,475

$3,619,813

 

 

 

 

EQUITY

 

 

 

   Retained earnings

$883,523

$889,588

$896,926

   Reserves

$2,722,887

$2,722,887

$2,722,887

Total equity

$3,606,410

$3,612,475

$3,619,813

   CASH FLOW STATEMENT (Base Scenario)

Budget Cash Flow Statement (in $'000)

2012/13

2013/14

2014/15

Cash flows from operating activities

 

 

 

Receipts:

 

 

 

   Rates and annual charges

114,677

121,091

126,277

   User charges and fees

26,952

27,642

28,287

   Investment revenue and interest

4,415

4,415

4,415

   Grants and contributions

23,630

24,381

25,026

   Other

9,427

9,699

10,721

Payments:

 

 

 

   Employee benefits and on-costs

(74,326)

(77,053)

(79,733)

   Materials and contracts

(32,417)

(32,847)

(33,699)

   Borrowing costs

(4,580)

(5,081)

(4,939)

   Other

(33,837)

(35,360)

(35,073)

Net cash provided (or used in) operating activities

33,942

36,888

41,283

 

 

 

 

Cash flows from investing activities

 

 

 

Receipts:

 

 

 

   Sale of investments

0

1,821

0

   Sale of real estate assets

43,000

1,745

1,530

   Sale of infrastructure, property, plant and equipment

1,824

1,863

1,902

Payments:

 

 

 

   Purchase of investments

(20,541)

0

(15,182)

   Purchase of real estate

 

 

 

   Purchase of infrastructure, property, plant and equipment

(54,615)

(39,126)

(26,127)

Net cash provided by (or used in) investing activities

(30,332)

(33,697)

(37,877)

 

 

 

 

Cash flows from financing activities

 

 

 

Receipts:

 

 

 

   Borrowings and advances

13,495

2,845

2,549

Payments:

 

 

 

   Borrowings and advances

(17,105)

(6,036)

(5,955)

Net cash provided by (or used in) financing activities

(3,610)

(3,191)

(3,406)

 

 

 

 

Net increase/(decrease) in cash and cash equivalents

0

0

0

Cash and cash equivalents at beginning of reporting period

6,000

6,000

6,000

Cash and cash equivalents at end of reporting period

6,000

6,000

6,000

** Increase/Decrease

0

0

0

 

RESERVES SUMMARY (Base Scenario)

Transfers to and From Reserves (in $'000)

2012/13 

2013/14 

2014/15 

 

 

 

 

External Reserves

 

 

 

 

 

 

 

Loans

 

 

 

Opening Balance

$444

$477

$521

Plus Transfers to Reserve

$13,495

$2,845

$2,549

Less Transfers from Reserve

($13,462)

($2,801)

($2,502)

Closing Balance

$477

$521

$568

 

 

 

 

Grants and Contributions

 

 

 

Opening Balance

$1,645

$1,798

$1,811

Plus Transfers to Reserve

$3,309

$3,069

$2,705

Less Transfers from Reserve

($3,156)

($3,056)

($2,691)

Closing Balance

$1,798

$1,811

$1,825

 

 

 

 

Section 94 Contributions

 

 

 

Opening Balance

$22,341

$24,651

$28,280

Plus Transfers to Reserve

$5,994

$6,186

$6,385

Less Transfers from Reserve

($3,684)

($2,557)

($2,475)

Closing Balance

$24,651

$28,280

$32,190

 

 

 

 

Domestic Waste

 

 

 

Opening Balance

$4,220

$3,919

$4,011

Plus Transfers to Reserve

$1,899

$2,392

$2,959

Less Transfers from Reserve

($2,200)

($2,300)

($2,400)

Closing Balance

$3,919

$4,011

$4,570

 

 

 

 

Open Space Special Rate

 

 

 

Opening Balance

$786

$473

$93

Plus Transfers to Reserve

$2,248

$2,345

$2,446

Less Transfers from Reserve

($2,561)

($2,725)

($1,769)

Closing Balance

$473

$93

$770

 

 

 

 

Suburban Infrastructure Special Rate

 

 

 

Opening Balance

$1,025

$1,034

$1,434

Plus Transfers to Reserve

$1,750

$1,824

$1,903

Less Transfers from Reserve

($1,741)

($1,424)

($1,406)

Closing Balance

$1,034

$1,434

$1,931

 

 

 

 

CBD Infrastructure Special Rate

 

 

 

Opening Balance

$4,510

$4,712

$4,700

Plus Transfers to Reserve

$2,223

$2,317

$2,416

Less Transfers from Reserve

($2,021)

($2,329)

($1,951)

Closing Balance

$4,712

$4,700

$5,165

 

 

 

 

Economic Development Special Rate

 

 

 

Opening Balance

$259

$252

$333

Plus Transfers to Reserve

$692

$722

$753

Less Transfers from Reserve

($699)

($641)

($644)

Closing Balance

$252

$333

$442

 

 

 

 

Stormwater Levy

 

 

 

Opening Balance

$392

$404

$365

Plus Transfers to Reserve

$1,382

$1,431

$1,481

Less Transfers from Reserve

($1,370)

($1,470)

($1,470)

Closing Balance

$404

$365

$376

Total External Reserves

$37,720

$41,548

$47,837

 

 

 

 

 

 

 

 

Internal Reserves

 

 

 

 

 

 

 

Plant Replacement

 

 

 

Opening Balance

$1,994

$2,093

$2,185

Plus Transfers to Reserve

$4,299

$4,436

$4,578

Less Transfers from Reserve

($4,200)

($4,344)

($4,494)

Closing Balance

$2,093

$2,185

$2,269

 

 

 

 

Employee Leave Entitlements

 

 

 

Opening Balance

$1,490

$2,418

$2,418

Plus Transfers to Reserve

$928

$0

$1,581

Less Transfers from Reserve

$0

$0

$0

Closing Balance

$2,418

$2,418

$3,999

 

 

 

 

Property

 

 

 

Opening Balance

$1,015

$1,217

$1,419

Plus Transfers to Reserve

$202

$202

$266

Less Transfers from Reserve

$0

$0

$0

Closing Balance

$1,217

$1,419

$1,685

 

 

 

 

Property Development and Investment

 

 

 

Opening Balance

$7,521

$29,644

$18,824

Plus Transfers to Reserve

$43,000

$1,745

$1,530

Less Transfers from Reserve

($20,877)

($12,565)

($1,539)

Closing Balance

$29,644

$18,824

$18,815

 

 

 

 

Civic Place Redevelopment

 

 

 

Opening Balance

$451

$51

$51

Plus Transfers to Reserve

$0

$0

$0

Less Transfers from Reserve

($400)

$0

$0

Closing Balance

$51

$51

$51

 

 

 

 

 

 

Computer

 

 

 

Opening Balance

$373

$373

$373

Plus Transfers to Reserve

$928

$1,401

$3,638

Less Transfers from Reserve

($928)

($1,401)

($3,638)

Closing Balance

$373

$373

$373

 

 

 

 

Insurance

 

 

 

Opening Balance

$527

$527

$527

Plus Transfers to Reserve

$0

$0

$500

Less Transfers from Reserve

$0

$0

$0

Closing Balance

$527

$527

$1,027

 

 

 

 

Open Space

 

 

 

Opening Balance

$429

$504

$582

Plus Transfers to Reserve

$75

$78

$81

Less Transfers from Reserve

$0

$0

$0

Closing Balance

$504

$582

$663

 

 

 

 

 

Council Election

 

 

 

Opening Balance

$462

$3

$149

Plus Transfers to Reserve

$141

$146

$152

Less Transfers from Reserve

($600)

$0

$0

Closing Balance

$3

$149

$301

 

 

 

 

Parking Meters

 

 

 

Opening Balance

$3,497

$1,142

$1,920

Plus Transfers to Reserve

$3,483

$3,438

$3,399

Less Transfers from Reserve

($5,838)

($2,660)

($2,792)

Closing Balance

$1,142

$1,920

$2,527

 

 

 

 

 

 

 

 

Prior Year Revenue

 

 

 

Opening Balance

$4,550

$490

$490

Plus Transfers to Reserve

$0

$0

$0

Less Transfers from Reserve

($4,060)

$0

$0

Closing Balance

$490

$490

$490

 

 

 

 

Asset Renewal

 

 

 

Opening Balance

$3,596

$6,466

$7,829

Plus Transfers to Reserve

$3,000

$1,500

$1,500

Less Transfers from Reserve

($130)

($137)

($145)

Closing Balance

$6,466

$7,829

$9,184

 

 

 

 

Other Reserves

 

 

 

Opening Balance

$3,744

$2,332

$3,709

Plus Transfers to Reserve

$0

$1,401

$1,525

Less Transfers from Reserve

($1,412)

($24)

($24)

Closing Balance

$2,332

$3,709

$5,210

Total Internal Reserves

$47,260

$40,476

$46,594

 

 

 

 

Total External Reserves

$37,720

$41,548

$47,837

Total Internal Reserves

$47,260

$40,476

$46,594

Total Reserves

$84,980

$82,024

$94,431

 

 

 

 

 

 

 

 

 

 

 

Operating result comparison against previous alternatives (Base Plus LIRS Borrowing Scenario)

 

Operating Statement (Base + LRIS Borrowing Scenario)

Description ($000)

2012/13

2013/14

2014/15

 

 

 

 

REVENUE

 

 

 

RATES AND ANNUAL CHARGES

108,172

114,307

119,200

SPECIAL RATES

6,505

6,784

7,076

USER CHARGES AND FEES

26,952

27,642

28,287

INTEREST

4,415

4,415

4,415

OTHER REVENUES

9,427

9,699

10,721

GRANTS – SERVICES

13,060

13,834

14,622

CONTRIBUTIONS & DONATIONS – SERVICES

3,196

3,305

3,417

GRANTS - MP PROJECTS - (Operating)

980

980

980

CONTRIBUTIONS & DONATIONS - MP PROJECTS (Operating)

20

20

20

TOTAL OPERATING REVENUE

172,727

180,987

188,739

GRANTS - MP PROJECTS - (Capital)

1,608

1,333

931

CAPITAL CONTRIBUTIONS AND DONATIONS

4,766

4,909

5,056

TOTAL CAPITAL REVENUE

6,373

6,242

5.987

TOTAL REVENUE

179,100

187,229

194,726

 

 

 

 

Operating Statement (Base + LRIS Borrowing Scenario) cont’d

 

Description ($000)

2012/13

2013/14

2014/15

 

 

 

 

EXPENSES

 

 

 

EMPLOYEE COSTS

75,140

77,900

80,614

BORROWING COSTS

4,580

5,235

5,257

MATERIALS & CONTRACTS

30,687

31,340

32,244

OTHER OPERATING EXPENSES

32,107

33,853

33,617

TOTAL SERVICES EXPENSES

142,515

148,328

151,732

OPERATING PROJECTS

3,459

3,013

2,911

DEPRECIATION

28,532

29,976

33,064

TOTAL OPERATING EXPENSES

174,505

181,318

187,706

 

 

 

 

NET OPERATING RESULT

4,595

5,912

7,020

 

 

 

 

OPERATING RESULT BEFORE CAPITAL REVENUE

(1,778)

(330)

1,033

 

 

 

 

CAPITAL PROJECTS – EXPENDITURE

61,115

45,626

33,127

CAPITAL PROJECTS FUNDING FROM RESERVES

61,115

45,626

33,127

NET CAPITAL PROJECTS RESULT

0

0

0

 

 

 

 

Reconciliation of Net Operating Result to Services Result (Base + LRIS Borrowing Scenario)

 

 

Description ($000)

2012/13

2013/14

2014/15

SURPLUS/(DEFICIT) FROM CONTINUING OPERATIONS

4,595

5,912

7,020

PLUS DEPRECIATION

28,532

29,976

33,064

PLUS OPERATING PROJECTS

3,459

3,013

2,911

LESS RESTRICTED REVENUE

13,878

14,026

14,063

LESS LOAN PRINCIPAL PAYMENTS

17,105

6,602

7,105

LESS TRANSFER TO RESERVE

16,869

17,021

22,323

PLUS TRANSFER FROM RESERVE TO FUND SERVICES

20,304

8,621

11,816

SERVICES RESULT

9,038

9,873

11,320

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  BALANCE SHEET (Base + LIRS Borrowing Scenario)

Balance Sheet Description (in $000)

2012/13

2013/14

2014/15

ASSETS

 

 

 

Current assets

 

 

 

   Cash and cash equivalents

$6,000

$6,000

$6,000

   Investments

$60,581

$58,040

$71,754

   Receivables

$13,043

$13,043

$13,043

   Inventories

$141

$141

$141

   Other

$500

$500

$500

   Non-current assets classified as held for resale

$0

$0

$0

Total current assets

$80,265

$77,724

$91,438

 

 

 

 

Non-current assets

 

 

 

   Receivables

$527

$527

$527

   Investments

$27,500

$27,500

$27,500

   Infrastructure property, plant & equipment

$3,609,839

$3,622,698

$3,620,145

   Intangible assets

$4,288

$3,471

$2,655

   Investments accounted for using equity method

$2,754

$2,754

$2,754

Total non-current assets

$3,644,908

$3,656,950

$3,653,581

 

 

 

 

Total assets

$3,725,173

$3,734,674

$3,745,019

 

 

 

 

LIABILITIES

 

 

 

Current liabilities

 

 

 

   Payables

$14,500

$14,500

$14,500

   Interest bearing liabilities

$6,602

$7,105

$7,902

   Provisions

$21,121

$21,928

$22,767

Total current liabilities

$42,223

$43,533

$45,169

 

 

 

 

Non-current liabilities

 

 

 

   Interest bearing liabilities

$75,538

$77,778

$79,425

   Provisions

$1,003

$1,043

$1,084

Total non-current liabilities

$76,540

$78,820

$80,509

 

 

 

 

Total liabilities

$118,763

$122,353

$125,678

 

 

 

 

Net assets

$3,606,410

$3,612,320

$3,619,341

 

 

 

 

EQUITY

 

 

 

   Retained earnings

$883,523

$889,433

$896,454

   Reserves

$2,722,887

$2,722,887

$2,722,887

Total equity

$3,606,410

$3,612,320

$3,619,341

   CASH FLOW STATEMENT (Base + LIRS Borrowing Scenario)

Budget Cash Flow Statement (in $'000)

2012/13

2013/14

2014/15

Cash flows from operating activities

 

 

 

Receipts:

 

 

 

   Rates and annual charges

114,677

121,091

126,277

   User charges and fees

26,952

27,642

28,287

   Investment revenue and interest

4,415

4,415

4,415

   Grants and contributions

23,630

24,381

25,026

   Other

9,427

9,699

10,721

Payments:

 

 

 

   Employee benefits and on-costs

(74,326)

(77,053)

(79,733)

   Materials and contracts

(32,417)

(32,847)

(33,699)

   Borrowing costs

(4,580)

(5,235)

(5,257)

   Other

(33,837)

(35,360)

(35,073)

Net cash provided (or used in) operating activities

33,942

36,734

40,965

 

 

 

 

Cash flows from investing activities

 

 

 

Receipts:

 

 

 

   Sale of investments

0

2,541

0

   Sale of real estate assets

43,000

1,745

1,530

   Sale of infrastructure, property, plant and equipment

1,824

1,863

1,902

Payments:

 

 

 

   Purchase of investments

(20,541)

0

(13,714)

   Purchase of real estate

 

 

 

   Purchase of infrastructure, property, plant and equipment

(61,115)

(45,626)

(33,127)

Net cash provided by (or used in) investing activities

(36,832)

(39,477)

(43,409)

 

 

 

 

Cash flows from financing activities

 

 

 

Receipts:

 

 

 

   Borrowings and advances

19,995

9,345

9,549

Payments:

 

 

 

   Borrowings and advances

(17,105)

(6,602)

(7,105)

Net cash provided by (or used in) financing activities

2,890

2,743

2,444

 

 

 

 

Net increase/(decrease) in cash and cash equivalents

0

0

0

Cash and cash equivalents at beginning of reporting period

6,000

6,000

6,000

Cash and cash equivalents at end of reporting period

6,000

6,000

6,000

** Increase/Decrease

0

0

0

 

RATES, FEES AND CHARGES

Ordinary and Special Rates Income

The Independent Pricing & Regulatory Tribunal determines the maximum amount by which NSW Councils may increase their general rate income above the general income for the previous year. For the 2012/13 financial year IPART has announced that the increase is 3.6%. IPART has approved Council for a special variation to rates in 2012/13 of 0.7% in addition to the rate pegging increase.

Land Valuation

In 2012/13 Council will be using land values as at 1 July 2010 to calculate rates. Valuations are determined by the NSW Government’s Valuer General.

Ordinary Rates

Rates are determined on the categorisation of land. Council’s ordinary rating structure consists of two categories – residential and business rates. These categories in turn have sub-categories determined by the location of the land as detailed in the tables on the following pages.

Special Rates

The Local Government Act provides that a council may make a special rate for or towards meeting the cost of any works, services, facilities or activities provided or undertaken, or proposed to be provided or undertaken, by the Council within the whole or any part of the Council’s area. In 2012/13 Council proposes to make a number of special rates and the details of these rates and the works and services that the special rates will fund are included in the following pages.

It is proposed that the use of the special rates levied for Infrastructure include maintenance and/or operational phases of approved special rate projects not just capital upfront expenditure, as part of a prudent lifecycle approach to asset management. 

Pensioner Rebates

All NSW councils give a mandatory rebate of up to $250 to eligible pensioners.  Parramatta City Council is one of the few Councils that grants an additional voluntary rebate of up to $100 to eligible pensioners. Funding of around $670,000 is required for this additional voluntary rebate.

Council proposes to make the following Ordinary and Special Rates in 2012/13 following IPART’s approval for the special variation noted earlier.


 

Ordinary Rates

 

RATE

# of Assessments

Minimum Rate ($)

Ad Valorem Rate in ($)

Valuation

(1 July 2010)

Notional Yield

($)

Residential*

32,230

 

.00264836

11,703,327,143

30,994,628

Residential*

25,143

580.60

 

2,197,361,557

14,570,438

Subtotal

57,373

 

 

 

45,565,066

Business General

1,170

 

0.01217397

501,187,919

6,101,446

Business General

178

591.90

 

5,976,137

105,359

Business CBD

1254

 

0.02162403

834,549,300

18,046,318

Business CBD

348

591.90

 

4,978,872

205,982

Business CBD#2

9

 

0.03560188

76,196,000

2,712,721

Business ICA

1222

 

0.01307191

1,238,838,016

16,193,978

Business ICA

92

591.90

 

2,483,924

54,455

Business ICA#2

1

 

0.01307191

53,000,000

692,811

Subtotal

4,274

 

 

 

44,113,070

Total Ordinary Rates

61,647

 

 

 

89,678,135

 

Special Rates

 

PURPOSE

# of Assessments

Base Amount  ($)

Ad Valorem Rate in ($)

Valuation

(1 July 2010)

Notional Yield ($)

Open Space Acquisition & Embellishment

61,531

 

0.00006253

16,617,898,868

1,039,090

Open Space Acquisition & Embellishment

61,531

17.01

 

 

1,046,724

Infrastructure*

59,928

 

0.00007793

15,701,703,696

1,250,177

Infrastructure*

59,928

6.94

 

 

433,135

CBD Infrastructure

1,611

 

.00209047

915,898,612

1,914,663

Economic Development

2,595

 

.00038115

1,782,372,520

679,359

Total Special Rates

 

 

 

 

6,363,148

 

Total Ordinary and Special Rates

96,041,283

less Pensioner Rebates

-2,627,894

less Internal Rates Contra

-489,640

Net Total Ordinary and Special Rates

92,923,749

 

* As per advice from the Division of Local Government, it was recommended that Council amend its Rating Structure due to the fact that the Residential CBD Rate had 97.6% of Ratepayers on the minimum Rate. “The overriding characteristic of local government rating is that the assessments are primarily and predominantly determined via the ad valorem method whereby the incidence of any rate burden is split differentially based on the value of rateable property.” As a consequence of this advice, Council has merged it Residential & Residential CBD Rate. This has also resulted in the CBD Residential Infrastructure Special Rate being obsolete and merged with the Suburban Infrastructure Special Rate. It has been renamed as “Infrastructure Special Rate”.

 

Special Rates 2012/13

The table below details the percentage of the total yield that the base amount will produce for each of the following special rates:

 

 

Special Rate

Base Amount Yield %

Open Space Acquisition and Embellishment

50%

Infrastructure

25%

 

 

 

Impact on average ratepayers

The following tables show the average impact on ratepayers and include Special Rates, Waste Management Charges and the Stormwater Management Charge.

 

 

 

 

2011/12

2012/13 Rates

($)

($)

 

Combined Rates

Combined Rates

Increase Per Qtr

Average Residential Property

1,132.89

1,201.52

17.16

Average Business General Property

4,919.13

5,019.56

25.11

Average Business CBD Property

12,786.59

13,235.18

112.15

Average Business CBD # 2

292,860.62

305,391.03

3,132.60

Average Business ICA

12,346.67

13,043.34

174.17

Average Business ICA #2

691,034.58

719,597.33

7,140.69

 

SPECIAL RATES INCOME AND EXPENDITURE

The following tables show the estimated income and expenditure for each of the special rates.

 

Name: Suburban Infrastructure Enhancement - Infrastructure

Start Date:

2000/01

Finish Date: On going

Purpose: To fund urban infrastructure (roads, kerb and gutter, improvement to town centres and waterways)

Rating Base: All rateable properties outside the Central Business District

Income and Expenditure ($000)

Estimated Balance (01/07/2012)

Estimated Income              (inc. Interest)

Estimated Expenditure

Estimated Balance (30/06/2013)

102

592

658

 

36

Projects to be funded from Special Rates 

Type of Works

Description

Budget ($,000)

Fair Value of Assets

Legislative requirement for Asset Revaluation of Buildings, Land, Plant & Equipment, Office Furniture & Other Structures.

140

Civil Construction Program 

Footpath and Kerb & Gutter construction at various streets in the LGA

370

Flood Mitigation

Rehabilitation of various creeks in the LGA to safely accommodate flood waters and convey it to downstream rivers without causing damages.

 

148

Total

658

 

 

 

 

 

 

 

 

Name: Suburban Infrastructure Enhancement - Environment

Start Date: 2000/01

Finish Date: On going

Purpose: To fund urban infrastructure (roads, kerb and gutter, improvement to town centres and waterways)

Rating Base: All rateable properties outside the Central Business District

Income and Expenditure ($,000)

Estimated Balance (01/07/2012)

 

Estimated Income         (inc. Interest)

Estimated Expenditure

Estimated Balance (30/06/2013)

563

823

888

498

Projects to be funded from Special Rates 

Type of Works

Description

Budget ($,000)

Waterways Restoration

Creek and foreshore stabilisation works at eight locations identified in the Council adopted Environmental Improvement Program

320

 

Fishladder Construction

 

Construction of the final (fourth) fishway opposite the Cumberland  Hospital weir to allow fish access to the upper Parramatta River Catchment

300

Waterways Litter Reduction

Litter removal from waterways and adjoining creek  banks following rain events

53

Wildlife Surveys

Wildlife surveys of core Bushland areas to establish baseline data on fauna diversity

50

Sustainable Water Program

Stormwater reuse project Doyle Ground Parramatta and soil improvement study at 2 sportsgrounds to minimise irrigation requirements

50

Waterways Rehabilitation Masterplan

Preparation of the Duck River catchment Rehabilitation Masterplan and wetlands plan of management (with Auburn Council)

50

Parramatta River Estuary Management Plan

Finalisation of the Parramatta River Estuary Study and Plan on behalf of 7 foreshore councils

50

Catchment Modelling – flood studies

Contribution towards flood study modelling in accordance with adopted plan

15

Total

888

 

 

 

Name: Suburban Infrastructure Enhancement - Neighbourhood

Start Date: 2000/01

Finish Date: On going

Purpose: To fund urban infrastructure (roads, kerb and gutter, improvement to town centres and waterways)

Rating Base: All rateable properties outside the Central Business District

Income and Expenditure ($000)

Estimated Balance (01/07/2012)

Estimated Income (inc. Interest)

Estimated Expenditure

Estimated Balance (30/06/2013)

358

332

195

495

Projects to be funded from Special Rates 

Type of Works

Description

Budget ($000)

CAP Neighbourhood Improvement  Program

Ongoing upgrades to Streetscape and infrastructure across the city.  This includes upgrades to footpaths, laneways and the foreshore.

195

Total

195

 

 

 

Name: Economic Development

Start Date: 2000/01

Finish Date: N/A

                

Purpose: To support the achievement of Regional Economic Plan targets for employment in the Parramatta Primary Centre

Rating Base: All rateable properties in the Parramatta Primary Centre

Income and Expenditure ($000)

Estimated Balance (01/07/2012)

Estimated Income (inc. Interest)

Estimated Expenditure

Estimated Balance (30/06/2013)

259

692

699

252

Projects to be funded from Special Rates 

Type of Works

Description

Budget ($000)

Economic Development

The economic development project’s goals are to help Parramatta transition into a fully-functioning second city for Sydney, and to help grow employment in the primary area. The 2012 allocation covers strategy and brand development, high-level advocacy, business growth/attraction, support for liveability

639

Rydalmere Technology Precinct

The Rydalmere project includes Studies to enable the possible transition of the Brodie Street precinct into a Technology Precinct

60

Total

699

Name: Open Space Acquisition & Embellishment

Start Date: N/A

Finish Date: N/A

Purpose: To fund acquisition of open space and embellishment of Parks and Public Domain

Rating Base: All rateable properties in the Parramatta Local Government Area

Income and Expenditure ($000)

Estimated Balance (01/07/2012)

Estimated Income (inc. Interest)

Estimated Expenditure

Estimated Balance (30/06/2013)

786

2,248

2,561

473

Projects to be funded from Special Rates 

Type of Works

Description

Budget ($000)

Restoration of Natural Areas

Bushland restoration & regeneration works to 5 core areas of the bushland reserves to reduce the extent of noxious weeds & enable improved public access to the bushland sites

550

Pavilion Program

Replacement &/or upgrading of sporting pavilions & amenities buildings within parks

500

Walking Track Construction

 

Provision of bush walking tracks within the public open space & natural areas

110

Parks Program

Minor park improvements including fencing; paths; seating; picnic shelters; landscaping plus matching funding for grant funded projects by NSW Sport & Recreation

70

Sportsground Program

Improvements to sporting fields including rebuilding, drainage, irrigation, fencing & floodlighting

400

Cultural Parks Program

Restoration of headstones & monuments at the 3 heritage cemeteries & historic memorials & monuments within parks.

85

Bushland Resources Mgt

Bushland restoration & regeneration works to 5 core areas of the bushland reserves to reduce the extent of noxious weeds & enable improved public access to the bushland sites

433

Asbestos Removal

Removal & or related control measures to manage asbestos materials regularly illegally dumped within bushland reserves

53

Playground Replacement

Replacement of 4-5 children’s’ playgrounds per annum within parks & reserves. This ensures the equipment installed is modern, well used & complies with relevant safety standards

30

Protection of Aboriginal Heritage

Management & protection of known aboriginal heritage sites within the parks, waterways & other public natural areas. This includes identification, interpretative signage, monitoring, protective fencing & investigations.

25

Environmental Education

Resource funding for various annual environmental education displays, programs & projects including Australia Day, World Environment Day, National Tree Day, assistance to schools. Funding for Spring Garden Competition promotion & advertising.

20

City of Trees

Annual tree planting program to provide additional street & parks trees to green the city & enhance neighbourhood streetscapes.  Provision of shade trees around park playgrounds & sporting fields.

85

Contaminated Lands - Investigation

Investigate identified parks &  reserves with contamination history to determine the type and extent of contamination

 

200

Total

2,561

 

Name: CBD Infrastructure Enhancement 

Start Date: 2000/01

Finish Date: N/A

Purpose: To support the improvement of the Infrastructure in the CBD

Rating Base: Land categorised as Business CBD and Business Centre of Activity # 2

Income and Expenditure ($000)

Estimated Balance (01/07/2012)

Estimated Income (inc. Interest)

Estimated Expenditure

Estimated Balance (30/06/2013)

4,510

2,223

2,021

4,712

Projects to be funded from Special Rates 

Type of Works

Description

Budget ($000)

City Centre Streetscape

Ongoing upgrades to Streetscape and infrastructure across the city.  This includes upgrades to footpaths, laneways and the foreshore.

1,721

Foreshore Improvement

This project is part of the revitalisation of the Parramatta River Foreshore and involves the construction of a children’s playground on the northern riverbank.

120

Darcy Street Property Upgrades

Upgrade of Darcy Street Properties

150

Place Activation

Pilot study on innovative activation programs in urban centres to economically and socially enliven centres. These programs will assistance local business and deliver innovative events for local neighbourhood centres throughout the LGA.

30

 Total

 

2,021

 


 


Name: Parking Meters Revenue, Expense and Usage

Income and Expenditure ($000)

Estimated Balance (01/07/2012)

Estimated Income

Estimated Expenditure

Estimated Balance (30/06/2013)

3,497

Gross Income                            4,696

5,838

1,142

Operational Expenditure*          1,213

Net                                             3,483

*Excludes depreciation

Services and Projects to be funded from Parking Meter Revenue

Type of Works

Description

Budget ($000)

Crime Prevention - Rapid Deployment of CCTV Cameras

Purchase and deployment of wireless mobile digital CCTV cameras for crime prevention, enforcement, detection and public safety.

100

Paid Parking Plan

Purchasing and installation of new parking meters and associated management system

3,200

Footpath and Access

Pedestrian Access and Mobility Program

1,200

Major Events

Major Events Program

470

Major Events

Parramasala - Contribution for Australian Festival of South Asian Culture to supplement funding from Events NSW

300

Arts Services

Artist Studios Projects

227

Urban Designers

Improving Urban Design

341

Total

5,838

 

 

 

 

 

 

 


Annual Charges—Stormwater Management Charge

In accordance with the Local Government Amendment (Stormwater) Act 2005, Parramatta City Council introduced a Stormwater Management Charge in the 2006/07 year. The Stormwater Management Charge is levied on all parcels of rateable urban land within the City of Parramatta categorised for rating purposes as  Residential or Business (including all sub categories), not being vacant land or land owned by the Crown, or land held under lease for private purposes under the Housing Act 2001 or the Aboriginal   Housing Act 1998.

Council administers a comprehensive waterways management program that is underpinned by its long-term strategic plan, Rivers of Opportunity, available for download from -

www.parracity.nsw.gov.au/home/publications/list_of_publications

A database of prioritised waterways activities required to fulfil the plan is being implemented as available funds allow.  As the principal authority responsible for the management of stormwater, Council:

·    maintains 438 km of stormwater discharge drainage pipes for stormwater conveyance.

·    implements essential flood  mitigation measures to protect life, property and infrastructure.

·    conserves the natural waterways of the City.

·    protects bushland and other natural assets from the impacts of urban runoff by implementing purpose-built pollution control traps and water retention systems.

The maintenance and operational costs associated with stormwater infrastructure throughout the City of Parramatta are estimated at $1.4 million per annum.  This cost includes maintenance of drainage systems, ongoing management of impacts from stormwater runoff on natural areas and the cleaning of pollution control devices within the public domain.

 

 


 

Name: Stormwater  Revenue, Expense and Usage

Services and Projects to be funded from Stormwater Revenue

Estimated Balance (01/07/2012)

Estimated Income

Estimated Expenditure

Estimated Balance (30/06/2013)

391

1,382

1,370

403

Service/Project

Description

Source of Funds

Budget, ($000)

Riparian Maintenance

Protection of the City's natural waterways from the impacts of urban runoff such as weeds and litter

SL

450

Stream Health and Waterways Monitoring

Monitoring of the waterways to determine the effectiveness of the implemented measures

SL

120

Pollutant Trap Cleaning

Ongoing maintenance of pollution control devices to protect the City's waterways

SL

150

Stormwater Reuse Parks

Provision of stormwater harvesting and reuse facilities in parks and reserves

SL

130

Drainage Maintenance

Upgrading the existing stormwater system to maximise efficient conveyance of runoff for the protection of life and property

SL

520

 

 

TOTAL

1,370

 

SR Special Rate  GR General Revenue  G Grants L Loans  D Developer Contrib. SL Stormwater Levy

 

 

 

 

 

 


 


Stormwater Services & Projects funded from sources other than the Annual Charge

Service / Project

Description   (In $’000)

Source of Funds

Budget

Sustainable Water Program

Water conservation and reuse measures in accordance with adopted 4 year Waterways Environmental Improvement program

SR

50

Water Quality Improvement

Capital works projects to improve water quality eg. Pollutant treatment assets

L

300

Water ways Rehabilitation Master planning

Sub-catchment master planning to address degraded riparian and estuarine corridors

SR

50

Floodplain Risk Mgmt Planning

Whole of catchment planning to address floodplain risk and prioritised flood mitigation measures

GR,G

120

Flood Mitigation Program

Capital works projects to address flood mitigation and to minimise flood damage / risk

GR, SR

360

Catchment Modelling Program

Catchment based modelling for flood mitigation, drainage alleviation and water quality improvement

GR, SR

100

Drainage Construction Program

Capital works projects to improve local drainage systems and hence stormwater flooding problems

GR

520

Waterways Restoration

Restoration of natural waterways in terms of bank stabilisation, weed control, native planting and channel improvement works

SR

320

Waterways Litter Reduction

Removal of litter from priority waterways after rain events

SR

53

Drainage Improvements to Future RDS Areas

Areas flagged for increased residential development will have existing drainage assets upgraded and amplified to meet increased stormwater run off demands

D

60

 

SR- Special Rate; GR - General Revenue; G - Grants; L - Loans; D - Developer Contribution; SL - Stormwater Levy

TOTAL

1,933

 


 

Annual Charges—Stormwater Management Charge

 

Residential Properties

Annual Charge Per  Assessment

All parcels of rateable urban land categorised as Residential or Residential CBD excluding Strata properties

$25.00

All strata properties categorised as Residential or Residential CBD

$12.50

Estimated Yield

$1,071,213

 

 

 

 

Business Properties

Annual Charge Per Assessment

Per 350sq metres or part thereof capped at $200

All parcels of rateable urban land categorised as Business (all sub categories) including Business Strata properties

$25.00

Estimated Yield

$   194,349

 

 

Total Estimated Yield

$1,265,562

 

 

 


 

Domestic Waste Management Charges

Domestic Waste Management services are provided on a full cost recovery basis. Costs are determined by contractor charges for collection, management and treatment of waste, and the costs for education and environmental awareness programs and associated Council overheads necessary to manage the service. In 2012/13 the charges will increase by 10%. The increased charge reflects an ongoing improvement in Council’s approach to waste management and resource recovery.

 

Domestic Waste Management    Availability Charge

Section 496 of the Local Government Act, 1993 specifies that councils must make and levy an annual charge for the provision of Domestic Waste Management services for each parcel of rateable land for which the service is available. The charge levied is proportionate to the administrative costs of providing the service.

 

Commercial Waste Management Charges

Section 501 of the Local Government Act 1993 provides that a council may make an annual charge for Commercial Waste Management Services. The annual charge may be levied on each parcel of rateable land for which the service is provided or proposed to be provided. The council may make the charge for the service according to the actual use of the service. Commercial Waste Management services are provided on a full cost recovery basis.  Costs are determined by contractor charges, disposal costs and associated Council overheads necessary to manage the service. Commercial charges apply to individual enterprises which have opted to use Council’s service.


 

Annual Charges—Waste Management Services

Annual Charge for the provision of Waste Management Services under Section 501 and Section 496 of Local Government Act 1993 to be levied are as follows:

Service Level

Service Mix

Pickup Frequency

Fees

Annual Charge per     Property

Yield

Domestic

 

 

 

 

 

 

Basic Service

Domestic

Waste Collection

1per week

140 Ltr $319.99

240 Ltr $482.31

 

$18,427,047.11

 

Collection

of Recyclables

1per fortnight

Included

Included

 

 

Collection

of garden waste

1per fortnight

Included

Included

 

Additional Services

Per bin

1per week

140 Ltr $319.99

240 Ltr $482.31

 

 

Recycling

 

1per fortnight

 

 

240 Ltr

$92.95

$22,493

 

Garden Waste

 

1per fortnight

 

 

240 Ltr

$92.95

$14,872

Unoccupied Land

Availability

Not applicable

 

 

$55.20

$41,565

 

 

 

 

 

TOTAL

$18,505,977

Commercial

 

 

 

 

 

 

Basic Service

Commercial

Waste Collection

1 per week

140 Ltr $327.77

240 Ltr $493.91

 

 

 

$1,273,957

Additional Services

Per Bin Collection Waste

1 per week       

140 Ltr $327.77

240 Ltr $493.91

 

 

 

Recycling (new)

1per fortnight

 

 

240 Ltr

$97.24

$21,198

 

Garden waste (new)

1per fortnight

 

 

240 Ltr

$97.24

$6320

This statement does not include the impact of rebates given by Council and therefore differs from the financial statements 

 

 

 

 

TOTAL

$1,301,475

Excludes GST

 

 

TOTAL DOMESTIC & COMMERCIAL WASTE

$19,807,452

 

Section 611 Charges

Section 611 of the Local Government Act 1993 provides that Council may make charges on persons for the time being in possession, occupation or enjoyment of a rail, pipe, wire, pole, cable, tunnel or structure laid, erected, suspended, constructed or placed on, under or over a public place.  

Where applicable, such charges will be made in 2012/13 and will be based on the nature and extent of the benefit enjoyed by the person concerned.