17/05/2012 4:31:23 PM
   Draft Delivery Program 2010-14 Draft Operational Plan 2012-13 Delivering on the
    Community Vision
 
 
   
   
 
   
   
     
  
     
   

Contents
Lord
Mayor’s Message................................................................................................................................. 3
CEO’s
Message.................................................................................................................................................. 5
About
Parramatta’s 4-year Delivery Program 2010-14 and 1-year Operational Plan
2012-13..................................................................................................................................................................... 7
Parramatta Twenty25: What is it?........................................................................................................... 8
ABOUT
PARRAMATTA........................................................................................................................................ 10
Council’s Delivery Program 2010-14................................................................... 11
Environment & Infrastructure............................................................................................................. 12
Community & Neighbourhoods................................................................................................................ 17
Economy & Development.......................................................................................................................... 24
Governance & Corporate....................................................................................................................... 34
Council’s Operational Plan 2012-13.................................................................... 46
Environment & Infrastructure............................................................................................................. 47
Community & Neighbourhoods................................................................................................................ 51
Economy & Development.......................................................................................................................... 55
Governance & Corporate....................................................................................................................... 60
Financial Management Framework (Resourcing Strategy) ................................................ 63
2012-13 Budget................................................................................................................................................. 69
Income & Expenditure Estimates.......................................................................................................... 72
Rates, Fees & Charges (Schedule of Fees & Charges
included under separate cover) ................................................................................................................................................................. 83
The Delivery Program was created to provide the
basis for Council’s spending over a four-year period, to enable us to focus on
delivering quality services to the 
We have strived to maintain 
One of our primary goals in the coming year will be
to conduct a feasibility study for a light rail system from the Hills, into 
Of primary importance is our Operational Plan,
which delivers 41 core services to the community each year.  In 2012/13
Council will spend $146 million on Operating projects and services (excluding
depreciation) and $54.6 million on specific capital projects.
Breaking this
down, our Operating Expenditure includes:
·    Roads, footpaths and drainage - $12.8 million
·    Waste and Sustainability Programs - $19.0 million
·    Parks and Open Space - $10.9 million
·    Children and Family Services - $4.0 million
·    Community, Youth and senior services - $4.2 million
·    Library services - $6.6 million
·    Property development - $4.2 million
·    Development & traffic services - $7.0 million
·    Parking facilities - $4.5 million
·    Arts and culture - $5.5 million
·    Tourism and events - $5.3 million
·    Recreation facilities and programs - $6.1 million
·    Corporate management and Councillor services - $5.6
million
·    Trades and fleet management - $3.1 million
·    Human resources management - $4.1 million
·    Natural areas management - $1.7 million
In 2012/13 Council
proposes to spend about $54.6 million on capital projects. This includes a
significant allocation for projects to position 
Council has
allocated $0.875 million for project management of 
We continue to
focus on our core business of maintaining and repairing roads. We have budgeted
$5.1 million for this, along with $1.2 million for the continuation of the
Pedestrian Access and Mobility Program (PAMP).
Maintaining our
parks and recreation facilities is also important – $17 million has been
allocated for their upgrade and maintenance.
The Neighbourhood
Improvement Program will continue, with a budget of $1.49 million.
Council is well on
its way to making 
Lord Mayor of 
Councillor 
CHIEF EXECUTIVE OFFICER’S MESSAGE
It has been another busy
year for Parramatta City Council and the City, one that has seen major
developments such as the Eclipse tower rise to transform the CBD skyline, and
one that has seen Parramatta positioned front and centre of discussions about
the future of Greater Sydney.
As the central city of 
Parramatta City Council has
taken a lead agency role in lobbying the government to consider various options
to improve transport infrastructure in the west. We have called for more
relocation of government services to 
Council has prepared for
this. When we created our four-year Delivery Program we undertook a major
review of services to make sure we were delivering the right services in a
financially sustainable way. 
Now we are more than half
way though the delivery of this program and we are starting to see the benefits
of these efficiencies. 
As we enter the last half
of this planning cycle, we are looking even further ahead to the future to make
sure we are adequately planning for the future needs of our City.
The Delivery Program and
Operation Plan help us meet our long-term goals, which are outlined in our
Community Strategic Plan, Parramatta Twenty25.
In the coming year, we are
thoroughly reviewing this plan to make sure we are meeting the challenges and
opportunities that are emerging around us.
While we work on this
aspirational document, we will continue to roll out our current Delivery
Program, which outlines Council’s role in achieving our objectives for the
city.
Council organises its
activities and projects into four categories that we call pillars:
·     Environment and Infrastructure
·     Community and Neighbourhoods
·     Economy and Development
·     Governance and Corporate
Environment and
Infrastructure
One of our key objectives
is helping people and places to be linked by sustainable transport and
communication networks, and this remains a key focus in the coming year. We
will create more cycleways and provide more bike facilities and boost
pedestrian safety along busy roads.
Restoring natural areas and
waterways also remains a high priority, providing safer, healthier and
attractive spaces for residents to enjoy.
Community and
Neighbourhoods
Council strives to sustain
liveable neighbourhoods that are distinctive, diverse, safe and cohesive.
In the coming year budget
will be on developing and improving our parks and recreation facilities,
maintaining our public halls and community centres, and continuing the
operation of pools and sportsgrounds. We have improved access to our pools by
offering a free access day for pensioners and a free family pass to our
residents. 
Economy and Development
Council is progressing the
development of several key sites in the CBD, not least of which is 
Council has progressed the
development of a new Operations Centre to replace its aging depot sites, with
work likely to start in the coming financial year.
Expressions of interest
have been sought for the development of two key sites – the current 
We have strived to build a
reputation for 
Importantly, we continue to
work with external stakeholders to develop areas such as Rydalmere and Camelia
as thriving industrial precincts, and Westmead as our world-class biomedical research
precinct.
Governance and Corporate
Council has started to reap
the benefits of its major Services Review in 2010, with identified savings of
$2.6 million made in the first year alone, on top of previously identified
improvements. 
This exercise has evolved
into an on-going Continuous Improvement and Innovation Program, which is
imbedded throughout the organisation as part of our day-to-day business.
We aim to be an employer of
choice and recently scored a very favourable 74% staff engagement result. Our
aim is to reach 80%, which would place Council in the country’s top 200
organisations. 
We have supported staff by
rolling out a new salary system and new Employee Annual Assessment and
Development Plan to engage staff and encourage innovation. We have embedded new
training opportunities through employing a new MyLearning tool. 
We continue to drive ‘smart
city’ innovations in our organisation through our e-Parra program. Through this
program we have deployed new and innovative technology to make our business
more effective and efficient.
Finance
We have previously reported
that there was an unsustainable gap between our operating expenditure and
revenue, which drove the need for our Future Pathways strategy and the
implementation of our comprehensive Services Review. I am pleased to announce
that the saving from our review and the introduction of a modest, phased rate
increased plus other cost saving measures means we are now closing the gap and
are on track to hit a break even budget by 2014/15.
It is important to note
that this has been achieved without cutting any frontline services.
Better still, we have used
our reviews to focus on improving performance in four areas – finance, customer
service, internal processes and business – which are already starting to show
positive financial returns.
DR ROBERT LANG
CHIEF EXECUTIVE OFFICER
About 
In
2010 Council adopted its first 4-year Delivery Program which outlined the activities
to be undertaken by Council from 2010 to 2014 to achieve the delivery of 
The Delivery Program is
regularly reviewed and some changes have been made to accommodate changing
circumstances and emerging opportunities. There has been no change however to
the overriding direction of the Program - to deliver the objectives of
Parramatta Twenty25 in a financially sustainable manner. 
Supporting
this Delivery Program is a 1 year Operational Plan. It spells out the details –
the individual projects and activities - that will be undertaken by Council in 2012-13.
To
deliver these, Council has 24 service areas that are linked to the 7 external
strategic objectives (or destinations) in Parramatta Twenty25 and the 4
internal strategic objectives outlined in Council’s Corporate Plan. For the
purpose of this planning and reporting framework, these are grouped under 4
pillars: 
·      Environment
& Infrastructure
·      Community
& Neighbourhoods
·      Economy &
Development
·      Governance & Corporate
Council
has also prepared a Resourcing Strategy which includes a Long Term Financial Plan,
Asset Management Plan, Workforce Management Plan and Information, Communication
& Technology Plan. The
Delivery Program and Operational Plan have informed and been informed by the
Resourcing Strategy.

Parramatta Twenty25 is the Community Strategic Plan
for the 
Parramatta Twenty25 provides an agreed agenda and a
clear long term direction for 
There are seven strategic objectives or destinations
identified in Parramatta Twenty25 for the city:
1.   Land and
Water that is protected, respected and sustained
2.   A society
that is healthy and compassionate
3.   Businesses
that are dynamic, prosperous and socially responsible
4.   Neighbourhoods
that are liveable and distinctive
5.   A community
that is diverse and cohesive
6.   People and
places that are linked by sustainable transport and communication networks
7.   A city that
is innovative and inspirational
These destinations have 34 strategies that are
designed to support and achieve the destinations.

| Item
  11.3 - Attachment 1 | Draft Updated 2010/2014 Delivery Program
  and Draft 2012/13 Operational Plan 
  (Distributed under separate cover to Councillors and Senior Staff. For
  a copy pls contact council support on 98065314) | 
How the Community’s and Organisation’s
strategic objectives link to Council’s service areas 
| Plan | Strategic Objectives | Service Areas | Included in these service areas | 
| Community Strategic Plan –  | Environment & infrastructure Land and water that is
  protected, respected and sustained People and places linked
  by sustainable transport | § Roads, Footpaths & Drainage  § Parking Facilities § Waste & Sustainability Programs § Trades & Fleet Management § Natural Areas Management § Cleansing Services | § Civil assets maintenance & construction  § Public asset audit, footpath construction & maintenance § Cleansing services  § Civil asset management  § Capital projects § Paid parking major contracts § Waste management major contracts § Facilities & trades § Fleet services § Natural areas management | 
| Community & Neighbourhoods A society that is healthy
  and compassionate Neighbourhoods that are
  liveable and distinctive A community that is
  diverse and cohesive | § Children & Family Services § Community, Youth & Seniors’ Services § Parks & Open Space § Arts & Culture § Library Services § Recreation Facilities & Programs | § Home support & community services  § Children & family services  § Library services § Community capacity building § Community safety & crime prevention § Open space management § Parks maintenance § Recreation facilities & programs  § Arts facilities & cultural programs (includes Artist Studios) § Riverside Theatres & Connection Studios  | |
| Economy & Development Businesses that are
  dynamic, prosperous and socially responsible A City that is innovative
  and inspirational | § Tourism & Events § Property Development § Regulatory Services § Development & Traffic Services  § Town Planning & Urban Design § City Strategy & Place Services | § Heritage & visitor information  § Tourism development § Events  § Civic Place & other property development § Community law & education § Environmental health & protection § Development assessment § Planning certificates § Certification § Land use planning & S94 management § Urban design services  § City strategy (economic, environmental & social policy & planning,
  place management & corporate planning) § Transport planning § Traffic facilities management | |
| PCC Corporate Plan | Governance & Corporate A well governed and led
  organisation that is service and community focused and communicates
  effectively    Engaged and valued staff
  working effectively to improve the way we do business Responsive and best
  practice management of Council’s finances, risk, procurement and assets An organisation that plans
  its future, improves systems & processes, measures its success and
  compares its performance to others | § Corporate, Governance & Councillor Services § Finance Management § Human Resources Management § Information Communication & Technology § Customer Relations & Communications § Strategic Asset & Property Management | § Executive management  § Governance, quality, corporate performance  § Councillor support, civic events § Audit & legals § Finance, procurement, payroll, rates, insurance & risk § Human resources  § Information technology  § Customer contact centre, research & consultation, website & business
  information services  § Marketing & communication § Asset & property management  | 
ABOUT 

The Australian Bureau of Statistics estimated 
Parramatta City includes the suburbs of Camellia,
Carlingford (part), Chester Hill, Clyde, Constitution Hill, Dundas, Dundas
Valley, Eastwood, Epping (part), Ermington, Granville (part), Guildford (part),
Harris Park (part), Melrose Park (part), Merrylands (part), North Parramatta
(part), Northmead (part), Oatlands (part), Old Toongabbie, Parramatta (part),
Pendle Hill (part), Rosehill, Rydalmere, South Granville, Telopea, Toongabbie
(part), Wentworthville, Westmead (part) and Winston Hills.
The City encompasses a total land area of about 61 square kilometres.
Council’s Delivery Program 2010-14

Council’s
services that focus on Environment and Infrastructure work to:
Ř  Maintain
local roads and associated infrastructure and enhance cycleway and pedestrian
networks
Ř  Promote
road safety and efficient traffic network through transport planning, parking
and traffic facilities
Ř  Minimise
impacts associated with flooding
Ř  Provide
waste and street cleaning services to ensure the health and safety of the City
and maintain its appearance
Ř  Conserve
and protect the natural systems and resources within the City
Ř  Support
Council service delivery through provision of trade and fleet services.
Key
Challenges for the next 5 years:
Ř  Ageing infrastructure – asset
maintenance and renewal
Ř  Infrastructure expansion to
address population growth and changed conditions, particularly new technology
Ř  Potential for increased
negative impacts on the environment from population growth including increased
waste, air pollution, stormwater run-off and consumption of resources
Ř  Erosion of waterways
including damage to sea walls in the Parramatta River
Ř  Extreme weather events
including drought and floods
Ř  Long term management of waste
and improved environmental outcomes through waste reduction
Ř  Connecting bushland and
waterways corridors through public and private land
Ř  Finding new community
volunteers to get involved in bushland and other environmental programs.
Ř      People and places that are linked by
sustainable communication networks
Ř  Council assets that are
sustainable.
| The key strategic
  objectives in Parramatta Twenty25 ( Ř Land
  and water that is protected, respected and sustained Ř People
  and places that are linked by sustainable transport | To
  deliver these objectives, Council will use partnerships, advocacy, projects
  and/or service delivery to deliver the following strategies: Ř protect
  and rehabilitate high priority waterways and manage major impacts on medium
  and low priority waterways Ř protect
  and rehabilitate core bushland areas and manage major impacts on corridors and
  remnant bushland Ř reduce
  human impacts on Parramatta’s unique diversity of plants and animals Ř protect
  and manage significant natural landscape features and soil types Ř reduce
  the risk to the community due to natural or human made disasters Ř reduce
  the consumption of non-renewable and scarce resources Ř facilitate
  the sharing of information and ideas through remote communications Ř manage
  road congestion and safety while reducing the reliance on car use as a
  primary means of transport Ř increase
  the number of people using public transport, particularly for journeys to
  work Ř increase
  the number of people walking and cycling, particularly for journeys within
  the neighbourhood Ř refurbishment
  of new buildings to incorporate sustainable and environmentally appropriate
  elements wherever possible Ř new
  buildings to be developed by PCC to incorporate a high level of
  sustainability. | 
Council’s
services that are linked to the delivery of these objectives are:
| Service
   Area | Included
   in this service | Purpose
   (what we do) | Key
   Outputs (how we do it) | Service
   Outcome (why we do it) | 
| Natural
  Areas Management | Natural areas management | Management of bushland and riparian areas within
  the open space network. | Asset management strategies and plans. Contract management. | Maintain and improve the natural areas network to
  an agreed standard. | 
| Roads,
  Footpaths and Drainage | Civil assets maintenance and construction | Maintain civil infrastructure Construct minor civil infrastructure. | Contract and in-house civil works construction,
  assessment and maintenance | Safe and functional infrastructure for public
  use. | 
| Public asset audit, footpath construction &
  maintenance | Audit the public domain. | Contract and in-house public domain asset
  construction, assessment and maintenance. | Safe and functional public domain | |
| Civil Asset Management | Management of built infrastructure in the public
  domain. | Asset Management Strategies and Plans. | Maintain public assets to an agreed standard. | |
| Capital Projects | Design and construct capital works to provide
  infrastructure and public space. | Design, construction and project management. | Provide new or upgraded public assets. | |
| Trades
  & Fleet Management | Facilities & Trades | Provide technical support and management to
  units of council so as to assist them in the maintenance of the facilities
  they occupy. | Repairs and maintenance works undertaken.
  Production of street signs and banners as well as graffiti removal. | Support delivery of a wide range of efficient
  Council services, ensure building regulation compliance and improved City
  presentation. | 
| Fleet services | Provide plant and vehicles for Council use in
  delivering services. | Purchase, maintenance and disposal of plant and
  fleet. | Effective and functional fleet to support
  service delivery. | |
| Parking
  Facilities | Paid parking major contracts | Management of the contract for operation of
  multi level car parks and the contract for maintenance and cash collection of
  parking meter machines. | Contract management. | Manage parking in the CBD. | 
| Waste
  & Sustainability Programs | Waste management | Management of contracts for collection and
  processing of domestic garbage, recyclables and organic and commercial waste. | Contract management Residential & commercial garbage collection Residential bulk clean up collection. | Public health and safety and improved environmental
  outcomes through waste reduction and resource recovery. | 
| Cleansing
  Services | Cleansing service | The cleaning and removal of litter from public
  land and places. | Street sweeping. Litter collection & Waste removal. Cleaning stormwater
  pits. | Public land is maintained in a clean and safe
  condition. | 
Key
Actions for Council 2010-14
| Service
   Area | 2010-11 | 2011-12 | 2012-13 | 2013-14 | 
| Natural
  Areas Management | Ř Implement
  priority works under Natural Area Management plans including weeding and bush
  regeneration works. | Ř Enhanced
  river/stream care - water quality Ř Expand
  bushwalking tracks in core areas | Ř Green
  the CBD (extensive tree planting) Ř Increase
  community involvement in environmental restoration projects. | Ř Increase
  community involvement in environmental restoration projects. | 
| Roads,
  Footpaths & Drainage | Ř Further
  develop Strategic Asset Management Plan for civil infrastructure Ř Implement
  priority works under Pedestrian Access Mobility Plan  Ř Implement
  priority works through road restoration and rehabilitation program Ř Commence
  condition assess of bridges Ř Increase
  maintenance of stormwater assets Ř Energy
  efficient street lighting Ř Stormwater
  re-use strategies – strategy. | Ř Implement
  priority works under Pedestrian Access Mobility Plan  Ř Implement
  priority works through road restoration and rehabilitation program Ř Stormwater
  asset replacement - resulting from asset data capture project Ř Fundamental
  review. Assess  impact of developments
  on infrastructure e.g. stormwater drainage Ř Incorporate
  climate/social mitigation and adaptation principles into all infrastructure
  planning Ř Stormwater
  re-use strategies – strategy. | Ř Implement
  priority works under Pedestrian Access Mobility Plan  Ř Implement
  priority works through road restoration and rehabilitation program Ř Stormwater
  re-use strategies – strategy | Ř Implement
  priority works under Pedestrian Access Mobility Plan Ř Implement
  priority works through road restoration and rehabilitation program Ř Stormwater
  re-use strategies – strategy. | 
|  | Ř Bus
  stop improvements Ř Park
  and ride – promotions. Ř Improve
  shared use cycleway connections including Parramatta Valley Cycleway | Ř Program
  of sustainable transport initiatives (car share, car pool, travel plans,
  commuter, cycle events Ř Review
  parking charges (increase), linked to environment impact Ř Implement
  aspects of adopted Integrated Transport Plan. | Ř Implement
  aspects of adopted City Centre Parking Strategy and Integrated Transport
  Plan.  Ř Continue
  to implement bike network Ř Western
  Sydney Light Rail feasibility study Ř Western
  Sydney and City Centre Ring Roads | Ř Respond
  to State Government initiatives Ř Implement
  aspects of adopted City Centre Parking
  Strategy and Integrated Transport Plan. | 
| Waste
  & Sustainability Programs | Ř Management
  of contracts for collection and processing of kerbside material. Ř Enhance
  recycling of kerbside cleanup materials. | Ř Management
  of contracts for collection and processing of kerbside material. Ř Re-tender
  waste collection service. | Ř Management of contracts for collection and
  processing of kerbside material. Ř Develop and progressively
  implement waste strategies to ensure waste to landfill is significantly
  reduced and resource recovery is optimised.  Ř Review
  and update Council’s Waste Avoidance and Resource Recovery Plan.  | Ř Management of contracts for collection and
  processing of kerbside material. Ř Develop and progressively implement waste
  strategies to ensure waste to landfill is significantly reduced and resource recovery is
  optimised. | 
Key
performance measures
| Resident
  satisfaction measures | Target | Reporting
  Frequency | 
| Percentage of resident satisfaction with the
  condition of Council managed roads | 50% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with street
  signage | 70% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with the
  condition of cycleways | 55% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with the
  condition of footpaths | 45% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with the
  condition and maintenance of bus stops | 65% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with Council
  promotion of sustainable transport | 50% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with
  Council’s management of bushland under its care and control | 70% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with Council
  waste collection services | 80% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with the
  cleanliness of streets, parks and public spaces | 75% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with
  Council’s management of human impacts on the environment | 50% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with Council
  efforts to increase recycling | 65% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with
  cleanliness of waterways | 50% satisfied or very satisfied | Annual | 
| Other
  measures | Target | Reporting
  Frequency | 
| Road pavement condition index (PCI) | 6.4 | Annual | 
| Number of metres of new footpath installed  | 5,700 metres | Annual | 
| Length of stormwater system with upgraded
  capacity | 600 metres | Annual | 
| Number of drainage pits with upgraded capacity | 25 | Annual | 
| Number of new pedestrian crossings installed | 5 | Annual | 
| Average response rate (days) to customer requests
  regarding pollution incidents | 10 | Quarterly | 
| Length of waterways under Council control that
  are rehabilitated | 18 kilometres | Annual | 
| Percentage rate of diversion of residential waste
  from landfill | 43% | Annual | 
Community & Neighbourhoods
Council’s services that
focus on Community and Neighbourhoods work to:
Ř  Improve the social wellbeing
of our communities, particularly those most in need
Ř  Enhance the capacity of the
community and non-government organisations working in Parramatta
Ř  Maintain and enhance the
community’s actual and perceived safety
Ř  Broker partnerships with
community and government agencies to maximise services available
Ř  Address needs identified in
planning documents relating to homelessness and affordable housing
Ř  Provide and maintain a
network of open space and recreation facilities throughout the City that
promote a variety of active and passive recreational opportunities for
residents, workers and visitors
Ř  Provide library and
information services to develop, support and promote community knowledge and
learning opportunities
Ř   Develop, support and promote a diversity of quality
arts programs and venue that build the cultural capacity of the City 
Key Challenges for the next 5 years:
Ř  Responding to population growth
and changing community needs
Ř  Health e.g. addressing inequality
in health outcomes and increasing demand for mental health services
Ř  Improving housing affordability
and reducing homelessness
Ř  Reducing negative impacts of
social inequality on individuals and communities
Ř  Increasing both actual and
perceived community safety
Ř  Promoting social sustainability
Ř  Stress on the Not for Profit
Sector e.g. capacity building “of the community”
Ř  Decreasing funding for
community services.
| The key strategic objectives in Parramatta
  Twenty25 ( Ř A society that is healthy and compassionate Ř Neighbourhoods that are liveable and distinctive Ř A community that is diverse and cohesive. | To deliver these
  objectives, Council will use partnerships, advocacy, projects and/or service
  delivery to deliver the following strategies: Ř fulfil Parramatta’s regional responsibilities by
  providing high level services to western Sydney Ř improve the health of Parramatta’s community by
  encouraging healthy lifestyles Ř develop a range of education opportunities to
  meet the needs of Parramatta’s community Ř develop affordable housing and accommodation to
  meet the needs of Parramatta’s residents Ř improve the quality of life for people who are
  requiring support Ř assist people to gain employment by providing
  access to skills development and other support Ř plan for concentrated growth of housing around
  transport and activity nodes rather than dispersed growth throughout the LGA Ř encourage business to locate and prosper in
  neighbourhood centres Ř reduce incidence of crime and ensure that
  Parramatta is perceived as a safe place by day and by night Ř improve the integration of natural and built
  environments Ř create clean and attractive streets and public
  places particularly around neighbourhood centres Ř provide local opportunities for recreation,
  leisure and sport Ř create a strong sense of neighbourhood identity Ř acknowledge and respect the Aboriginal community
  as the traditional custodians of Parramatta Ř protect and celebrate Parramatta’s rich
  multi-layered built and cultural heritage Ř support and promote
  community groups which create community interaction and cohesion. | 
Council’s
services that are linked to the delivery of these objectives are:
| Service
   Area | Included
   in this service | Purpose
   (what we do) | Key
   Outputs (how we do it) | Service
   Outcome (why we do it) | ||
| Children & Family Services | Children & Family Services
  (child care services & facilities) | Ř Provide
  facilities, staff & support to implement Children’s Services programs for
  the benefit of families & children. | Ř High
  quality early learning services. | Ř Children
  cared for in safe and supportive environments. Ř Early
  learning and development results in children with a firm basis for success in
  life. | 
 | |
| Arts
  & Culture | Arts Facilities and Cultural Programs | Ř Manage
  and facilitate the provision of quality and accessible arts facilities and
  cultural programs for the City. | Ř Providing
  Parramatta Artist Studios and coordinating Arts policy and programs Ř Providing
  affordable and accessible opportunities for production, presentation and
  participation in arts and culture. | Ř To
  promote the City as a creative and vibrant place Ř To
  emphasise and challenge experiences of the historical and contemporary
  cultural heritage of the City. | 
 | |
| Riverside Theatres and Connection Studios | Ř Manage,
  co-ordinate and transact the business and administrative requirements of
  Riverside’s venue hire and performance venture activities. | Ř Providing
  a diverse theatre program Ř Supporting
  development of new cultural products  Ř Supporting
  professional development of artists Ř Providing
  a venue for community events. | Ř To
  promote the City as a creative and vibrant place. Ř To
  develop awareness and understanding of Parramatta’s cultural heritage and
  identity. Ř To
  provide social, cultural and leisure benefits to individuals and communities. | 
 | ||
| Community, Youth & Seniors’  Services | Home support &
  community services (aged & disability services) | Ř In
  partnership with Government and non-Government organisations, manage a range of
  targeted aged and disability services across the LGA to meet the needs of the
  community. | Ř Social
  support Ř Health
  promotion Ř Lawn
  mowing Ř Support
  to carers Ř Low
  cost nutritional meals. | Ř Improve
  the quality of life for older people and those with disabilities and enable
  them to remain in their homes. | 
 | |
| Ř Build
  capacity of individual residents and their communities to actively engage and
  self advocate. Ř Work
  with Council, communities and the third sector to act as a catalyst for
  positive social change to build strong sustainable communities. | Ř Deliver
  community events Ř Administer
  Community grants program Ř Attract
  external grants for social support/inclusion to Parramatta agencies Ř Active
  community groups supporting social service/inclusion in Parramatta. | Ř Community
  members as positive participants and leaders in building and implementing
  community goals locally. Ř Community
  organisations which are strong and strategically focussed to understand and
  meet local community need. | 
 | |||
| Community Safety & Crime Prevention | Ř Development
  and implementation of crime community crime prevention strategies. | Ř Crime
  prevention measures including CCTV, CPTED and liaison with Police | Ř Improved
  perception of safety in our City | 
 | ||
| Parks & Open Space | Open Space Management | Ř Plan
  for the efficient management and enhancement of Council’s open space and
  recreation areas. | Ř Implement
  Asset Management Strategies and Plans to construct and maintain open space
  assets. | Ř Maximise
  the wide range of individual and community benefits derived from Council’s
  open space assets. | 
 | |
| Parks Maintenance | Ř Maintain
  and improve Council’s open space and recreation areas. | Ř Contract
  and in-house parks maintenance including mowing, gardens and nursery. | Ř Well
  maintained and safe parks and reserves. | 
 | ||
| Library
  Services | Library Services | Ř Deliver
  quality Library services that respond to the communities needs for
  information, learning and leisure. | Ř Providing
  libraries and maintaining library collections Ř Provide
  access to technology and to recreational and educational programs for the
  community. | Ř To
  provide a gateway to life-long learning, recreation and information
  opportunities to support a high quality of life. | 
 | |
| Recreation
  Facilities & Programs | Recreation facilities
  & programs | Ř Provide
  access to a range of quality community recreation and
  leisure facilities that meet the needs of the community Ř Provide
  management, development and support for a range of recreation
  programs. | Ř Management
  of Granville and Parramatta Pools, Granville Youth and Community Recreation
  Centre, Woodville Golf Course and Council’s tennis facilities and associated
  recreation programs. | Ř Socio-economic
  benefits, enhanced life skills and improved levels of physical fitness and
  health. Ř Secondary
  effects include higher educational standards, more prosperous local economies
  and stronger, safer communities in which everyone can make a contribution. | 
 | |
Key
Actions for Council 2010-14
| Service Area | 2010-11 | 2011-12 | 2012-13 | 2013-14 | 
| Children & Family
  Services | Ř Develop and implement the NSW
  Early Learning Years Framework (ELYF) across Council’s Early Learning Centres | Ř Develop and implement the NSW
  Early Learning Years Framework (ELYF) across Council’s Early Learning Centres | Ř Implement the Education and Care Services National Regulations
  across the Early Learning Centres. | Ř Develop an Implementation Plan for the next stage of
  the Education and Care Services National Regulations across
  the Early Learning Centres. | 
| Arts & Culture | Ř Establish professional ongoing performance
  production unit for Riverside Theatres Ř Negotiate new funding arrangement with State
  & Federal Governments for Riverside Theatres Ř Clarification and development of a gallery Ř Implement the Parramatta Cultural Trust Ř Facilitate the development of arts/business
  relationships – creative enterprise broker. Ř Negotiate new funding arrangement with State
  & Federal Governments for Parramatta Artists Studios Ř Review Arts Facilities and Cultural Places
  framework | Ř Promote cultural and creative industries Ř Review Arts Facilities and Cultural Places
  framework Ř Develop both short and long term development
  plans to enhance Riverside Theatres complex Ř Develop a mini-festival at Riverside Theatres Ř Facilitate expanded arts precinct and confirm
  Councils role in the development and future operations of the Old Kings
  School precinct Ř Negotiate
  new lease for Parramatta Artists Studios or relocate to Old Kings School | Ř Develop promotional signage for Riverside
  throughout Parramatta City Centre Ř Refurbish Riverside foyers Ř Seek funding for development of Riverside
  Theatres. Ř Seek funding for Parramatta Artists Studios Ř Seek ongoing commitment for the Creative Broker
  position and for Pop Up Parramatta Ř Facilitate expanded cultural precinct and confirm
  Council’s role in the development and future operations of the Old Kings
  School precinct | Ř Make Riverside technology best practice in
  performance.  Ř Facilitate expanded cultural precinct and confirm
  Councils role in the development and future operations of the Old Kings
  School precinct Ř Promote cultural and creative industries | 
| Community, Youth &
  Seniors’ Services | Ř Resource and support the
  Parramatta Homelessness Interagency to develop its five year strategic plan
  to reduce homelessness in Parramatta Ř Social Enterprise
  identification and development  Ř Community sector engagement
  and skill building  Ř Establish baseline Social
  Wellbeing measure for Parramatta Ř Policy development around
  health and wellbeing, physical activity Ř Develop integrated CCTV
  Strategy and Policy Ř Develop LGA Crime Prevention
  Plan Ř Develop Sex Services Premises
  - Enforcement policy, standard operating procedures, Lobby State Govt for
  Legislative Change Ř Not for Profit Governance and
  Management Support  Ř State of the community sector social research. Ř Access
  to Community Facilities (links to Strategic Asset Management) | Ř Support the implementation of
  the Parramatta Homelessness Interagency’s Strategic Plan Ř Social Enterprise
  identification and development Ř Community sector engagement
  and skill building Ř Establish baseline Social
  Wellbeing measure for Parramatta Ř Implement policy around
  health and wellbeing, physical activity Ř Implement integrated CCTV
  Strategy and Policy 2010 Ř Implement LGA Crime
  Prevention Plan Ř Not for Profit Governance and
  Management Support Ř Social Networking Pilot - integrating disadvantaged people into valued
  activities. Ř Access to Community
  Facilities (links to Strategic Asset Management) Ř Expansion of programs to
  support young adults - HSC and Social and Health and Community Engagement Ř Programs to reach CALD
  communities - outreach and in partnership with community partners NGO's. Ř Expansion of over 50's
  Leisure and Learning Service across Parramatta. | Ř Support the implementation of
  the Parramatta Homelessness Interagency’s Strategic Plan Ř Social Enterprise
  identification and development Ř Community sector engagement
  and skill building Ř Implement ongoing measurement
  against baseline social well being measure for Parramatta Ř Implement integrated CCTV
  Strategy and Policy 2010 Ř Implement LGA Crime
  Prevention Plan Ř Social Networking Pilot - integrating disadvantaged people into valued
  activities. Ř Access to Community
  Facilities (links to Strategic Asset Management) Ř Expansion of over 50's
  Leisure and Learning Service across Parramatta. Ř Expansion of programs to
  support young adults - HSC and Social and Health and Community Engagement Ř Expanding Exhibition and public program / education programs to engage
  diverse communities, particularly those who are hidden. | Ř Support the implementation of
  the Parramatta Homelessness Interagency’s Strategic Plan Ř Social Enterprise
  identification and development Ř Community sector engagement
  and skill building Ř Implement ongoing measurement
  against baseline social well being measure for Parramatta Ř Implement integrated CCTV
  Strategy and Policy 2010 Ř Implement LGA Crime Prevention Plan. Ř Expansion of over 50's
  Leisure and Learning Service across Parramatta. Ř Expansion of programs to
  support young adults - HSC and Social and Health and Community Engagement Ř Expanding
  Exhibition and public program / education programs to engage diverse
  communities, particularly those who are hidden. Ř Access to Community Facilities (links to Strategic Asset Management) | 
| Parks & Open Space | Ř CBD park upgrades  | Ř Stormwater re-use to
  irrigate ovals Ř Development of an additional
  playing field in the LGA | Ř CBD park upgrades  Ř Stormwater re-use to
  irrigate ovals | Ř CBD park upgrades  Ř Development of a district
  park Ř Stormwater re-use to
  irrigate ovals. | 
| Library Services | Ř Develop major web presence
  for the Library Ř Development of community
  literacy project - Paint Parra Read. | Ř Develop and implement 24/7 reference
  service and major web presence for library Ř Develop flexible service
  delivery model for Library  Ř Library collection
  development focussed on ebooks and eresources Ř Provide online access to
  collections Ř Implement new technology for
  visitors experience - pod casts tours Ř Renovation of branch
  libraries to create environmentally sustainable welcoming community spaces Ř Development of community
  literacy project - Paint Parra Read | Ř Develop and implement new
  Library management system Ř Provide online access to
  collections Ř Programs to reach CALD
  communities - outreach and in partnership with community partners NGO's Ř Renovation of branch
  libraries to create environmentally sustainable welcoming community spaces | Ř Provide online access to
  collections Ř Programs to reach CALD
  communities - outreach and in partnership with community partners NGO's Ř Renovation of branch
  libraries to create environmentally sustainable welcoming community spaces | 
| Recreation Facilities
  & Programs | Ř Facilities audit mapped
  against / to recreation guidelines linking to transport Ř Accessibility
  of facilities e.g. public halls, community centres, sports grounds and
  programs. | Ř Technology enhancements to
  facilities to allow online, cashless booking Ř Increased non-structured
  recreational facilities within parks Ř Enhancements
  to Woodville Golf Course Ř Facilities audit mapped
  against / to recreation guidelines linking to transport Ř Accessibility
  of facilities e.g. public halls, community centres, sports grounds and
  programs. Ř Refurbishment
  of Parramatta Town Hall roof  | Ř Facilities to allow online,
  cashless booking – further development & enhancement of systems Ř Advocate for accessible
  facilities e.g. gyms Ř Feasibility study indoor
  sports centre Ř Aquatic dome to assist in
  the development of Swim School / L2S Ř Refurbishment of Parramatta
  Town Hall roof Ř Review of the Sport and
  Recreation Plan  Ř Refurbishment and upgrade of
  tennis courts at Caroline Chisholm  | Ř Audit and delivery of a
  Tennis Facility Strategy  Ř Feasibility study indoor
  sports centre  Ř  Feasibility of
  installation of Aquatic dome to assist in the development of Swim School
  / L2S  | 
Key
performance measures
| Resident
  satisfaction measures | Target | Reporting
  Frequency | 
| Percentage of residents who feel safe in the city
  and local areas | City Centre 73% Local Areas 76% | Annual | 
| Percentage of resident satisfaction with the
  quantity and quality of Council owned/managed recreation facilities and
  opportunities in the City | 63% satisfied or very satisfied with quantity and
  61% quality  | Annual | 
| Percentage of resident satisfaction with the quality
  of library services | 73% satisfied or very satisfied | Annual | 
| Percentage of resident satisfaction with
  Riverside Theatres  | 65% satisfied or very satisfied | Annual | 
| Other
  measures | Target | Reporting
  Frequency | 
| Percentage of people receiving Council provided
  human services compared to registered demand | % | Annual | 
| Percentage of users satisfied with Child Care
  services | 93% | Annual | 
| Percentage of users satisfied with Home Support
  services | 92% | Annual | 
| Percentage of community based support
  organisations who are satisfied with the support provided by Council | % satisfied or very satisfied | Annual | 
| Percentage of user group satisfaction with the
  quantity and quality of Council owned/managed recreation facilities and
  opportunities in the City | 81% satisfied or very satisfied with quantity and
  93% quality  | Annual | 
| Percentage of user satisfaction of recreation and
  sports organisations with support provided by Council | 72% | Annual | 
| Percentage of user satisfaction with the quality
  of library services | 85% | Annual | 
| Percentage of user satisfaction with the
  accessibility of library services | 85% | Annual | 
| Percentage of user satisfaction with the
  availability library services | 81% | Annual | 
| Number of visits to Council’s libraries | 804,300 | Annual | 
| Number of visits to Council’s library website | 87,200 | Annual | 
| Number of events and exhibitions at Riverside
  Theatres  | 700 | Annual | 
| Average level of attendance at Riverside Theatres | 110,000 | Annual | 
| Percentage of client satisfaction at Riverside
  Theatres | 90% | Annual | 
Council’s services that
focus on Economy and Development work to:
Ř  Support,
develop and promote opportunities for sustainable business growth and
improvement
Ř  Attract
visitors to Parramatta
Ř  Improve
the way Parramatta looks and works by enhancing public spaces and regenerating
the City Centre and neighbourhood centres
Ř  Express
and promote the City’s identity by organising events and festivals that engage
and reflect the entire Parramatta community
Ř  Know,
value and care for the City’s rich cultural heritage
Ř  Maintain
and improve the safety and amenity of Council residents, community and the
environment by appropriately enforcing the relevant Acts and Regulations
Ř  Effectively and equitably
regulate the development and use of land.
Ř  Promote quality urban design and sustainable land use
management within the Parramatta Local Government Area. 
Key Challenges for the next 5 years:
Ř  Promote
employment growth
Ř  Harnessing
the opportunities of human capital/knowledge based employment 
Ř  Target
industry/employers to locate to Parramatta 
Ř  Protection
of employment lands to ensure sustainable growth
Ř  Creating
a city with positive amenity/culture/buzz and target younger workers
Ř  Redevelopment
of key council owned lands including Civic Place
Ř  Identifying
appropriate lands for targeted industries
Ř  Managing
population growth and identifying appropriate land for new sustainable
development 
Ř  Address
the negative safety perceptions of Parramatta
Ř  Developing and marketing
the City's
brand (how residents, workers and visitors identify with the city).
Ř  Creating a city that is resilient to climate
extreme
Ř  Developing a green economy within the City
Ř  Ensuring that services meet the needs of a diverse
community, considering the issue of affordable housing and homelessness
Ř  Seeking
state and federal government support for key transport and infrastructure needs
Ř  Responding
to increasing incidence of unauthorised building and development works
Ř  Increase
market share for certification services
Ř  Continue
to improve the efficiency of development assessment services
Ř  Responding
to new planning system and related legislative changes
| The key strategic objectives in Parramatta
  Twenty25 ( Ř Businesses that are dynamic, prosperous
  and socially responsible Ř A City that is innovative and
  inspirational. | To deliver these
  objectives, Council will use partnerships, advocacy, projects and/or service
  delivery to deliver the following strategies: Ř plan for and promote the clustering of
  specific business and industry sectors in commercially appropriate locations Ř ensure that business is supported through
  education, training and research Ř develop and promote Parramatta as THE
  place to visit Ř encourage ethical businesses which act
  responsibly towards the community and natural environment Ř fulfil Parramatta’s regional
  responsibilities by providing high level cultural facilities to western
  Sydney Ř develop a range of creative industries and
  opportunities for artistic expression Ř provide an exciting and engaging range of
  events and entertainment opportunities Ř develop Parramatta as a leading City for
  research and development and technological innovation. Ř deliver profitable property and
  development projects  | 
Council’s
services that are linked to the delivery of these objectives are:
| Service
   Area | Included
   in this service | Purpose
   (what we do) | Key
   Outputs (how we do it) | Service
   Outcome (why we do it) | 
| Development
  and Traffic Services | Development Assessment | Ř Implement
  state, regional and local planning policies. | Ř Provide
  advice to Council and stakeholders in all aspects of the DA process Ř Provide
  pre-lodgement information Ř Assess
  and determine DAs Ř Provide
  support to Council in appeals. | Ř Guide
  and facilitate development. | 
| Planning Certificates | Ř Provide
  statutory information for property owners and purchasers | Ř S149
  (Planning Certificates) | Ř Provide
  accurate & timely property data | |
| Certification | Ř Undertake
  development certification services | Ř Construction
  Certificates Ř Occupation
  Certificates | Ř Development which complies with community
  standards | |
| Traffic Facilities Management | Ř To
  promote road safety and awareness, and promote a more efficient traffic
  network. | Ř Traffic
  infrastructure works to manage the safety, speed and efficiency of traffic.
  Administration of Parramatta Traffic Committee and Traffic Engineers Advisory
  Committee. | Ř Safer, more efficient road network in
  Parramatta. | |
| City
  Strategy & Place Services | City Strategy Place Services Transport Planning | Ř Undertake
  and integrate strategic research, analysis and planning across social,
  environmental and economic areas Ř Co-ordinate
  opportunities / risks affecting 2025 outcomes. Ř Corporate
  planning and business improvement. Ř Review
  and benchmark services across the organisation Ř Ensure
  Council meets integrated/City Strategy planning requirements Ř Prepare
  policies, strategies, promoting and lobbying for more sustainable transport. | Ř Research
  and analysis, strategic advice, initiate and develop innovative projects and
  manage strategic partnerships.   Ř Integrate
  this activity across environmental, social, & economic areas, with a focus
  on making it work in places Ř Provide
  advice and analysis of Place based issues Ř Service
  level agreements and Project briefs (with partners) Ř Simplified
  business/service planning cycle, approach and support Ř Develop
  and agree a methodology for services review Ř Initiate
  the services review process Ř Engage
  Leadership Team and Councillors in planning process Ř Policies,
  strategies and plans relating to sustainable transport Ř Research
  and lobby State and Federal governments. | Ř To ensure Parramatta City Council is   a leader in the industry. Ř To
  provide comprehensive, timely and strategic information to decision makers Ř To
  prepare the Council for the challenges of the future Ř To
  foster innovation and creative problem solving Ř Integration of the “triple bottom line” into all
  Council business (and to the benefit of the community). Ř Improve management of the business Ř Improvements in efficiency, cost effectiveness
  or customer service of everything we do Ř Ensure Council is an industry leader. Ř Higher awareness of sustainable transport in
  Parramatta and recognition of Parramatta’s transport needs in State
  Government. | 
| Regulatory
  Services | Community Law and Education | Ř Parking
  patrols and program to provide vehicle turn over in CBD and public safety
  & enforce legislation. | Ř Parking
  monitoring and enforcement through patrols and programs; school zones
  and mobility parking Ř Monitor
  animal control through registration, education and enforcement of legislation Ř Promote
  and educate the public on local laws enforcement of public areas. | Ř Provide
  safe and orderly parking and enforcement that is fair and equitable Ř Promote
  a safe community through enforce of local laws Ř To
  protect the public and animal welfare by providing animal
  registration and enforcement. | 
| Environmental Health & Protection | Ř Enforce
  and regulate relevant legislation relating to health, environment,
  development, construction and fire safety. | Ř Monitor
  regulated premises through inspection programs. Ř Provide
  education, advice and enforcement of Health, Environment,
  Planning and related legislation. | Ř To
  promote public safety, health and environmental standards Ř To
  protect and enhance the natural and built environment. | |
| Town Planning & Urban Design | Land Use Planning &
  S94 Management | Ř Provide
  land use planning service for Council. | Ř Create
  and amend LEPs, DCPs and other land use policy instruments Ř Consider
  and process applications for rezoning Ř Administer
  S94 and Heritage management and planning. | Ř Control
  and guide development in a manner that is sustainable and consistent with
  both local and regional urban policy. | 
| Urban Design Services  | Ř Provide
  advice and input into development assessment, public domain plans/works and
  policy formulation relating to urban development. | Ř Urban
  design advice on significant DAs Ř Advice
  and input to assist with the formulation of planning controls and guidelines Ř Administration
  and monitoring of design competitions Ř Advice
  and input into Council owned land development projects and guidelines. | Ř Improvement
  of the urban landscape. | |
| Property
  Development | Property Development | Ř Develop
  Council’s property portfolio | Ř Development
  of a property portfolio to deliver commercial returns. | Ř Increase
  PCC’s financial sustainability by increasing income, reducing costs and
  ensuring the life cycle costing of assets are minimise while delivering the
  best condition of asset possible. | 
| Civic Place Redevelopment | Ř Deliver
  Civic Place consistent with Master Plan and Project Development Agreement. Ř Successfully
  change manage the move to Civic Place facilities. | Ř Acquire
  Darcy Street properties. Ř Manage
  investment and property portfolio. Ř Design
  and change manage the move Ř Integrate
  workplace culture needs and service goals into our new Civic Place
  environment. | Ř New
  community and Council facilities including public open space as well as
  commercial, retails and residential space  
   Ř Stimulated
  economic activity and improved social and environmental outcomes. Ř More
  efficient services. | |
| Tourism
  & Events | Cultural Heritage & Visitor Information
  (PHVIC) &Tourism Development | Ř Promote
  engagement with Parramatta's unique identity and its cultural heritage, both
  historic and contemporary. Ř Develop
  and promote Parramatta as a destination for visitors. | Ř Providing
  a range of heritage services and resources to various audiences.  Ř Understanding
  the visitor market and their needs, recognising and promoting opportunities
  for enhanced visitor experiences. | Ř Develop
  awareness and understanding of Parramatta’s cultural heritage and identity. Ř Increase
  visitor numbers to the city and enhance quality visitor experiences. | 
| Major Events | Ř Provide a program of high quality, sustainable
  major and community events. | Ř Directly producing events, and
  attracting events to Parramatta. | Ř Position
  Parramatta as a creative and dynamic destination. Ř Social, cultural and leisure benefits to
  individuals and communities. | 
Key
Actions for Council 2010-14
| Service Area | 2010-11 | 2011-12 | 2012-13 | 2013-14 | 
| Development and Traffic Services | Ř Technological enhancements. Introduction of on
  line planning tool. Development controls / standards. Self assessment Ř Capability of planners to assess
  applications for development in timely manner to encourage development and
  coherent of targets. Skills assessment. Resource allocation. | Ř Implement e-planning tools: -
  enhance existing Track and Report -
  establish Plan (requests for planning controls for properties) -
  establish Assess (self assessment) -
  on line lodgement of applications Ř Revise business practices/procedures arising from
  technology enhancements. | Ř Review implementation of e-planning tools and
  explore further technology enhancements Ř Review impacts on technology on business
  processes and resource allocation and training/skills of planners.  Ř Respond to changes to planning legislation and
  review operations of business unit.   Ř Seek external Quality Assurance Accreditation of
  business processes. | Ř Review implementation of e-planning tools
  and explore further technology enhancements Ř Review impacts on technology on business
  processes and resource allocation and training/skills of planners.  Ř  Respond to changes to planning
  legislation and review operations of business unit.   | 
| City Strategy & Place
  Services | Ř Embed new reporting framework including year 1 of 4
  year Delivery Program and Annual Report 2009-10 Ř Develop 2011-12 Operational Plan Ř Implement Service Review Ř Wireless City Ř Infuse TBL into core business Ř Implement the Environmental (Integrated Water)
  Improvement Program Ř Review and update Council’s Biodiversity Plan Ř Develop Homelessness Policy and Implementation Plan  Ř Implement Affordable Housing Actions – year 1 – 2  Ř Manage strategic health and housing partnerships and
  projects  Ř Undertake a series of activities to promote the city Ř Provide
  strategic information to business community and analysis changes in economic
  development – Biz Facts etc Ř Implement
  Town and Neighbourhood Centre Improvements Ř Coordinate
  planning for key city sites such as Horwood Place and Riverbank Ř Implement
  City Infrastructure Program including upgrades to Church Street North
  Parramatta Ř Reform
  Places Services with an operational and strategic role | Ř Develop
  2012-13 Operational Plan Ř Plan
  for review of Community Strategic Plan Ř Review
  and update Council’s Climate Action Plan Ř Prepare
  and implement the Parramatta Estuary Management Plan Ř Homelessness
  Implementation Plan – year 1 Ř Implement
  Affordable Housing Actions year 2 – 3  Ř Manage
  strategic health and housing partnerships and projects  Ř Undertake
  a series of activities to promote the city Ř Develop
  a business Tourism Strategy Ř Provide
  strategic information to business community and analysis changes in economic
  development – Biz Facts etc Ř Implement
  Town and Neighbourhood Centre Improvements Ř Coordinate
  planning for key city sites Ř Implement
  City Infrastructure Program Ř Planning
  relocation to Civic Place and Operations Centre Ř Imbed
  process improvement changes  | Ř Review
  Community Strategic Plan Ř Review
  Delivery Program Ř Develop
  2013-14 Operational Plan Ř Homelessness
  Implementation Plan – year 2  Ř Implement
  Affordable Housing Actions year 3 – 4  Ř Manage
  strategic health and housing partnerships and projects  Ř Undertake
  a series of activities to promote the city Ř Implement
  Town and Neighbourhood Centre Improvements Ř Coordinate
  planning for key city sites Ř Implement
  City Infrastructure Program Ř Planning
  relocation to Civic Place and Operations Centre | Ř Develop
  2014-15 operational plan Ř Review
  and update the Parramatta River Foreshore Plan Ř Review
  and update Council’s Environmental Policy and Targets. Ř Homelessness
  Implementation Plan – year 3 Ř Implement
  Affordable Housing Actions year 4 – 5  Ř Manage
  and Review strategic health and housing partnerships and projects  Ř Undertake
  a series of activities to promote the city Ř Implement
  Town and Neighbourhood Centre Improvements Ř Coordinate
  planning for key city sites Ř Implement
  City Infrastructure Program Ř Relocation
  to Civic Place and Operations Centre | 
| Regulatory Services | Ř Increase food/regulated inspection program to
  meet demands and food (agreement) act Ř Market and brand field staff and vehicles
  fit for purpose. | Ř Increase food/regulated inspection program to
  meet demands and food (agreement) act. Ř Implement parking monitoring programs for all
  areas and business centres Ř Provide a micro chipping animal service for
  Parramatta residents Ř Review, trial and evaluate mobile
  technology for use by field staff | Ř Increase food/regulated inspection program to
  meet demands and food (agreement) act. Ř Increase return rates of animals Ř Implement mobile technology for staff Ř Commence review of Enforcement Policies Ř Provide for on-line booking systems for
  PCA | Ř Increase food/regulated inspection program
  to meet demands and food (agreement) act. Ř Increase return rates of animals Ř Review the operation of the parking Review
  Panel | 
| Town Planning & Urban
  Design | Ř Develop public domain
  guidelines Ř Joint study of Epping
  planning controls with Hornsby Council Ř Review
  design competition guidelines. Ř Prepare amended S94A
  developer contributions plan. Ř Public
  exhibition of new draft LEP & DCP | Ř Complete review of heritage
  list & prepare LEP amendment Ř Finalise LEP and commence consolidation
  with city centre LEP & DCP, together with review of City Centre controls Ř Develop planning controls for the River
  Road West/Rosehill precinct Ř Finalise  Parramatta Public Domain
  Guidelines for City Centre and local streets Ř Prepare and exhibit Westmead Precinct
  Planning Strategy Ř Prepare urban design analysis and planning
  controls for the auto alley precinct Ř Commence review of land acquisition
  reservations Ř Develop project for designing City Centre
  Public Domain Upgrades as per Civic Improvement Plan  Ř Develop Lanes Activation Projects for City
  Centre | Ř Finalise LEP amendment in response to Heritage
  Review Ř Finalise consolidation of City Centre LEP
  & DCP and wider LEP & DCP Ř Develop Public Domain Guidelines for
  Centres Ř Finalise Westmead LEP amendments Ř Finalise LEP/DCP Amendments for River Road
  West/Rosehill Precinct Ř Finalise LEP amendments for review
  of land acquisition reservations Ř Develop  Parramatta Public Domain
  Guidelines for City Centre Ř Commence house keeping amendments
  relating to new LEP Ř Finalise project for Designing City Centre
  Public Domain Upgrades Ř Develop Lanes Activation Projects for City
  Centre  | Ř Review of Planning controls
  for the Woodville Road precinct Ř Review and updates to LEP
  & DCP | 
| Property Development | Ř Develop versatile buildings Ř Continue the commercialisation of Council’s
  redundant lands through the LEP process Ř Consolidate and develop sites. | Ř Develop sites owned by Council Ř Develop versatile buildings Ř Design partner 2nd major project Ř Continue the commercialisation of Council’s
  redundant lands through the LEP process Ř Consolidate and develop sites. | Ř Develop versatile buildings Ř Develop hubs Ř Market hubs Ř Invest in high yield investments Ř Start 2nd major project and investigate 3rd major
  project Ř Continue the commercialisation of Council’s
  redundant lands through the LEP process Ř Consolidate and develop sites. | Ř Start 3rd major project. | 
| Tourism & Events | Ř Develop a festival of international
  significance for Parramatta Ř Focus on marketing Parramatta as a centre
  for innovation Ř Engage resources for tourism development
  and management Ř Develop local tourism product Ř Develop a leisure brand for the City | Ř Activate the river foreshore Ř Develop strategy to position Parramatta as
  an events destination Ř Engage resources for tourism development
  and management Ř Develop local tourism product Ř Develop a leisure brand for the City Ř Implement priority actions from the Visitation
  Strategy | Ř Engage resources for tourism development and management Ř Develop local tourism product Ř Develop a leisure brand for the City Ř Implement priority actions from the
  Visitation Strategy Ř Attract major events to Parramatta  | Ř Develop Local Tourism Product  Ř Implement priority actions from the
  Visitation Strategy Ř Attract major events to Parramatta | 
Key
performance measures
| Resident
  satisfaction measures | Target | Reporting
  Frequency | 
| Percentage of resident satisfaction with
  Parramatta Heritage and Visitor Information Centre | 60% satisfied or very satisfied | Annual | 
|  |  |  | 
| Other
  measures | Target | Reporting
  Frequency | 
| Number of events and exhibitions at the
  Parramatta Heritage and Visitor Information Centre | 11 | Annual | 
| Average level of attendance at the Parramatta
  Heritage and Visitor Information Centre | 60,000 | Annual | 
| Percentage of client satisfaction with the
  Parramatta Heritage and Visitor Information Centre | 93% | Annual | 
| Number of Parramatta City Centre businesses who
  believe that  | 60% | Annual | 
| Mean time (net calendar days) for determination
  of DAs | 40 | Quarterly | 
| Median time (net calendar days) for determination
  of DAs | 35 | Quarterly | 
| Mean time (gross calendar days) for determination
  of DAs | 60 | Quarterly | 
| Median time (gross calendar days) for
  determination of DAs | 55 | Quarterly | 
| Percentage of DAs determined within 40 days (net
  calendar days) | 75% | Quarterly | 
| Percentage of food shops inspected | 100% | Quarterly | 
| Percentage of micro chipped animals returned to
  their owners | 65% | Quarterly | 
Council’s
services that focus on Governance and Corporate work to:
Ř  Maintain the
highest level of good governance, teamwork, probity, openness, accountability,
timeliness and compliance with legislation
Ř  Develop strategies which are
relevant to Council’s partners and the community and set priorities for
organisational focus and action
Ř  Ensure Council services and
projects reflect the needs of our community and partners are implemented
according to adopted strategies
Ř  Ensure Council finances and
assets are strategically planned and managed to secure Council’s long term
future
Ř  Provide a “great place to work” where
Council values and behaviours are demonstrated and upheld by all Staff and
Councillors.
Key Challenges for the next 5 years:
Ř  Future
Pathways - 2025 Integrated Planning,
Services Review continuous improvement
Ř  Change Government - Open Government
Ř  Technology
Ř  Financial Sustainability
Ř  Changing workforce
Ř  Industry Leader - Best
Practice
Ř  Population Need - Customer
Service
Ř  Building leadership
capability to deliver at all levels
Ř  Cultural change
Ř  Implementing IT solutions
which minimise the need for HR operations and advice.
Ř  New Operations Centre 
Ř  Strategic Management of
assets to ensure acceptable service standards
| The key strategic
  objectives are: Ř An
  organisation that plans its future, improves systems and
  processes, measures its success and compares its performance to others Ř Responsive
  and best practice management of Council’s finances, risk, procurement and
  assets Ř Build
  a high performance culture and Become an Employer of Choice Ř A
  well governed and led organisation that is service and community focussed and
  communicates effectively. | Strategies
  to deliver these objectives include:  Ř Stabilise
  the business financially Ř Improve
  technology to support business effectiveness Ř Champion
  innovation and continuous improvement Ř Demonstrate
  leadership in sustainability (triple bottom line) Ř Improve
  stakeholder relationship management Ř Embed
  a customer service culture internally and externally Ř Introduce
  a robust performance management system Ř Continue
  leadership development at all levels Ř Simplify
  ER/IR systems so managers can manage Ř Benchmark/market
  test all services to ensure value for money is being achieved Ř Implement
  HR Best Practice IT solutions Ř Implement
  the Strategic Asset Management Plan. Ř Sound
  governance process | 
Council’s
services that are linked to the delivery of these objectives are:
| Service
   Area | Included
   in this service | Purpose
   (what we do) | Key
   Outputs (how we do it) | Service
   Outcome (why we do it) | |
| Corporate,
  Governance & Councillor Services | Executive Management | Ř Provide
  Executive Management functions in Council | Ř Effective
  leadership and management of the organisation | Ř To
  be a well governed and customer focussed organisation that provides
  leadership within the community  | |
| Governance, Quality & Corporate Performance | Ř Provide
  support to the organisation in developing & maintaining high
  standards of corporate governance | Ř Develop
  and implement corporate governance policies, procedures, systems and
  performance standards  | Ř To
  ensure that Council meets high governance standards in its statutory
  compliance, accountability, efficiency, transparency & responsiveness and
  operates in an honest, ethical and equitable manner | ||
| Ř Review
  & manage the Council’s integrated planning and reporting processes  | Ř Develop
  and monitor planning & reporting processes that meet organisational and
  statutory requirements | Ř To
  achieve and be accountable for the best use of available resources in
  delivering the services required by the community | |||
| Ř Manage
  the development, implementation and ongoing effectiveness of Council’s
  business improvement and quality 
  program | Ř Develop
  and implement a continuous business improvement and quality process | Ř To
  ensure that community and organisational services are delivered in the most
  efficient & effective manner  | |||
| Audit & Legal | Ř Ensure
  compliance with legislation and code of conduct around corruption prevention | Ř Develop
  a Corruption Resistance Plan |  | ||
| Councillor Support | Ř Support
  Councillors to fulfil their roles and responsibilities Ř Manage
  Councillor Support Functions. | Ř Design
  and implement an on-going development program for Councillors e.g.
  investigate the applicability of Australian Institute of Company Directors
  Courses for Councillors, Senior Staff and as a WESROC wide initiative |  | ||
| Finance
  Management | Financial and Management Accounting,
  Procurement, Rates, Insurance & Risk Management | Ř Provision
  of financial management, procurement, risk management and insurance
  management services and advice. | Ř Budgeting,
  internal and external financial reporting, taxation compliance, investments
  and loans management Ř Rates
  management,  accounts payable and
  receivable Ř Procurement
  including purchase order processing and tender management Ř Insurance
  claims and policy management Ř Risk
  management education, policy and practices. | Ř To
  provide the financial information and advice to support organisational
  decision making Ř To
  fulfil statutory financial reporting and tax requirements Ř To
  ensure Council’s creditors are paid in an accurate and timely manner Ř To
  ensure that revenue due to Council is collected in an accurate and timely
  manner Ř To
  procure goods and services that are suitable for purpose and at the best
  possible price Ř To
  minimise risk to Council by having adequate insurances and risk management
  policies and practices in place. | |
| Ř More
  effective budgeting and financial management processes | Ř Simplify
  and shorten the budget process Ř Introduce clear Finance measures in business planning (KPIs) Ř Simple
  bottom line agreed |  | |||
| Ř Whole
  of life costing and business risk analysis for all new business initiatives
  and service changes | Ř Establish
  the guidelines and toolkit for whole of life costing and business risk Ř Implement a targeted education program for
  managers   Ř Audit
  the effectiveness of whole of life costing and business risk guidelines and
  processes |  | |||
| Ř Prepare
  and implement a Long Term Financial Position Plan (LTFP) | Ř Develop
  a credible 10 year Financial baseline and success model Ř Implement
  the LTFP  Ř Connect
  the LTFP to Strategic Asset Management Plan and  Council’s Community Plan (2025) |  | |||
| Ř Develop
  a risk management policy, procedures and assessment tools | Ř Implement
  risk management policy, including establishment of an Enterprise Risk
  Management Committee |  | |||
| Ř Conduct
  risk assessments organisation wide | Ř Continue
  to refine initial risk estimates for high level risks |  | |||
| Ř Risk
  analysis results in all business plans and projects | Ř Incorporate
  a risk analysis section into all business and project plans.  Provide training as required |  | |||
| Ř Review
  and implement a Business Continuity Framework (BCF) | Ř Review
  existing documentation Ř Implement
  process of bring existing documentation up to date in consultation with
  business units. Ř Develop
  a policy, procedural framework and guidelines for BCF (Develop training
  package) |  | |||
| Ř Develop
  a procurement plan and procedures | Ř Develop
  a procurement manual for Councillors to provide guidance on roles and
  responsibilities Ř Improve
  skill sets of those with procurement responsibilities |  | |||
| Ř Improved
  contract management and performance | Ř Develop
  a contract register and expiry and review schedules Ř Continue
  to improve the standard conditions of contract and contract management manual Ř Training
  in contract management for key managers  Ř Performance criteria built into all contracts Ř Monitor
  contract performance (including spot audits) |  | |||
| Human
  Resources Management | Human resources and payroll | Ř To
  provide the HR strategies, policies and services and build the managerial
  capability necessary to enable the PCC Delivery Plan | Ř HR
  Strategy 2012 which will deliver PCC goals (rolling two-year reviews) Ř Best
  practice policies that managers understand and can action (move towards
  Manager HR Tool Kit) Ř Efficient/effective
  OHS claims management - premium reduction Ř Workplace
  audits and injury prevention Ř L&D
  solutions that meets cultural, technical and business needs Ř Enterprise
  bargaining and award negotiations (simplify) Ř Performance
  management framework including reward linkages Ř Cultural
  change - embed Guiding Principles at all levels Ř Improved
  Management capability to operate without HR operational advice Ř Reporting
  systems and frameworks that meet audience needs | Ř Safe
  and healthy workplace - fair compensation to those injured Ř L&D
  solutions that drive business outcomes Ř Growth
  in leadership capability and succession Ř Attraction
  and retention of the best people Ř Reduction
  of HR cost Ř High
  performance culture and EOC brand  Ř To
  ensure Council’s staff are paid in an accurate and timely manner | |
| Ř Review,
  develop and Implement a new Strategic HR Plan for 2009-2017 | Ř Develop
  an agreed strategy that addresses Council’s emerging issues around skills
  shortages Ř Research
  and develop a simple workforce plan Ř Review
  current plan and finalise new plan Ř Implement
  Plan |  | |||
| Ř Complete
  Council’s Enterprise Agreement | Ř Scope
  and agree the organisations needs Ř Implement
  the project plan to deliver Collective Agreement Ř Development
  of a new salary system Ř Implement
  the Enterprise Agreement outcomes |  | |||
| Ř Develop
  a corporate social responsibility framework for Council staff | Ř Develop
  a framework and plan for corporate social responsibility |  | |||
| Ř Develop
  and support managers to provide effective leadership and management (refer to
  2.2.2 revised Organisational Culture Program) | Ř Scope
  and deliver a foundation managers course for new managers Ř Develop
  an appropriately tailored Parramanagers program for level 2, 3 and 4 managers
  including a mentoring program |  | |||
| Ř Continue
  to develop the leadership and management capability of the organisation | Ř Evaluate
  the Organisational Culture Program Ř Initiate
  revised Organisational Culture Program Ř Continue to deliver the
  Leadership Development Program  |  | |||
| Information
  Communication & Technology | Information Technology and Geographic
  Information Systems | Ř Provide
  IT and GIS services to Council. | Ř Problem
  resolution of IT issues Ř Provision
  of GIS and IT support services Ř Aligning
  and updating technologies to suit PCC business needs | Ř To
  ensure business continuity Ř To
  assist in enhancing business services within PCC. | |
| Ř Increase
  accessibility and availability of geo-spatial information | Ř Geo-spatial
  information system ( |  | |||
| Ř Target
  technology investments to improve efficiency | Ř Network Infrastructure and Security Review
  findings to be implemented over two years: § Virtualise server farm § Migrate to MS Exchange § Renew PC contract § TRIM – Promotion of use and cooperative deployment with
  Records section § Design and implementation of Microsoft SharePoint § InfoCouncil – Integration to TRIM and SharePoint § Integration of SharePoint with TRIM § Continued development of Help Desk Services and Service
  Level Agreements § Upgrade of desktop hardware and renewal of leasing
  agreements to reduce on-going costs § Preparation of Mid & Long Term technology strategies Ř Implement
  replacement Council Online system Ř Implement
  online: Service Request lodgement, job application, rates payment, &
  property certificate requests Ř Review
  and better integrate Council’s asset applications in order to
  support both the Strategic Plan and the Strategic Asset Management Plan. |  | 
 | ||
| Customer
  Relations & Communication | Customer contact centre,
  research & consultation, website & business information services | Ř Provide
  information and service about Council by customers doing business with us and
  solving their problems however they approach us – by mail, web, phone or in
  person Ř Create
  and maintain Parramatta City Council website and various project websites. Manage
  Council's business records Ř Implement
  Information Management ‘Roadmap’. | Ř Advice,
  referrals, products and services Ř Records
  management Ř PCC
  Website Ř Informed
  decision making, data research (findings, analysis & reporting) Ř Prepare
  Records Management Plan Ř Review
  and enhance knowledge management across the organisation Ř Implement a more effective
  and comprehensive Intranet Ř Develop
  options for utilising Wi-Fi in Parramatta | Ř Complete
  satisfaction – first time, every time Ř Easy
  & quick access to accurate records Ř Informed
  decision making Ř Accurate,
  easy to find information about Council services. | 
 | 
|  | Communications and Marketing | Ř Improved
  communication internally and externally Ř Inform
  the community about Council events, services and programs Ř Ensure
  consistent and high quality messaging and branding to promote Parramatta
  Council and the City Ř Comply
  with legislative reporting requirements | Ř Improved
  mechanism for effectively communicating with our internal and external stakeholders Ř Implement
  the External Communication, Brand and Marketing Plan, including clarification
  of roles and responsibilities Ř Produce
  the Annual Report | Ř Review
  and redevelop Internal Communications Plan Ř Implement
  the revised Internal Communications Plan Ř Develop
  a branding blueprint for the city of Parramatta | 
 | 
| Strategic
  Asset and Property Management   | Strategic Asset Management | Ř Manage
  Council’s assets strategically    | Ř Develop
  a strategic asset management plan and policy | Ř Continue
  to develop Core Strategic Asset Management Plan Ř Complete
  paper and Business Case | 
 | 
| Ř Investigate
  and implement new models of community use of facilities. | Ř Research
  and complete draft policy. |  | 
 | ||
| Ř Increase
  environmental sustainability of Council’s assets. | Ř Review
  vision and planning for sustainability Ř Establish
  regular monitoring and reporting program for resource use Ř Retrofit
  assets to reduce use of resources Ř Implement
  revised waste system across all assets Ř Engage
  staff in reducing environmental footprint Ř Reduce car fleet kilometres travelled and fuel use Ř Establish
  sustainability standards for all new Council developments. |  | 
 | ||
| Ř Establish
  systems to reduce environmental risk. | Ř Plan
  for climate change adaptation Ř Improve
  erosion, spill control and clean-up controls and procedures Ř Involve
  and train staff in environmental risk management. |  | 
 | ||
Key
Actions for Council 2010-14
| Service Area | 2010-11 | 2011-12 | 2012-13 | 2013-14 | 
| Corporate, Governance &
  Councillor Services | Ř Development
  and implement top 10 strategic priorities. Ř Review
  & redevelop internal communications plan | Ř Councillor
  elections Ř Develop
  and implement top 10 strategic priorities Ř Review
  Code of Conduct  Ř Implement
  policy review program. | Ř Develop
  and implement top 10 strategic priorities Ř Implement
  policy review program Ř Implement
  revised IPR framework Ř Develop
  Councillor induction program Ř Implement
  Compliance Plan | Ř Develop
  and implement top 10 strategic priorities Ř Implement
  policy review program Ř Implement
  Compliance Plan | 
| Finance Management | Ř Implement
  long term financial plan and gap closing strategies Ř Budget
  2011-12 Ř Monthly
  reporting Ř Quarterly
  Reviews Ř Rollout
  of new financial IT systems. | Ř Implement
  long term financial plan and gap closing strategies Ř Budget
  2012-13 Ř Monthly
  reporting Ř Quarterly
  Reviews Ř Further
  development and value add from new IT systems Ř Implement
  Service Review improvements Ř Implement
  improvements to management reporting. | Ř Review,
  update and implement long term financial plan and gap closing strategies Ř Budget
  2013-14 Ř Monthly
  reporting Ř Quarterly
  Reviews. | Ř Review,
  update and implement long term financial plan and gap closing strategies Ř Budget
  2014-15 Ř Monthly
  reporting Ř Quarterly
  Reviews. | 
| Human Resources Management | Ř Develop
  2010-12 HR strategic plan Ř Restructure
  HR service unit to deliver against plan Ř Rethink
  current consultative arrangements - simply Ř First
  stage of HR automation (SITSR) - plan for balance Ř Performance
  management system across PCC Ř Embed
  Guiding Principles at all levels Ř Start
  systemic review of policies and processes (including candidates for
  automation) Ř Benchmark
  HR services across Sydney councils - alternate service delivery options Ř Build
  managerial capability to operate with less HR operational support. | Ř Develop
  2011-13 HR Strategic Plan Ř Continue
  leadership development (Good to Great) Ř Introduce
  talent management and succession strategy - "future leaders" Ř Implement
  more online learning solutions Ř New
  service delivery models (e.g. L&D) and achieve service delivery economies
  with other Sydney councils Ř Provide
  more in-house training (e.g. Train the Trainer accreditation for technical
  training) Ř Automate
  more HR processes Ř Consolidate/improve
  performance management - lift focus on poor performance/up or out Ř Run
  employee engagement survey (designed in house) - simple, inexpensive and
  effective Ř Reduce
  cost of HR services (including ER/IR and level of operational advice). | Ř Develop
  2012-14 HR Strategic Plan Ř Introduce
  first of "manager self service" modules for HR Services through
  Chris21 - key processes won't involve HR at all Ř All HR
  policies and processes online and highly rated by managers (HR Toolkit) Ř HR
  business unit advisory roles become strategic rather than operational as
  managerial capability grows Ř Performance
  management system managed online/automated end to end Ř Automate
  future employee engagement surveys Ř Reduce
  cost of general HR services - redirect resources to L&D, strategic advice
  and better systems. | Ř Develop
  2013-15 HR Strategic Plan Ř Ensure
  full operational HR responsibility sits with line managers ("people
  leaders") Ř Position
  HR as providers of strategies, reliable systems, effective policies,
  service delivery broker/manager Ř HR
  retains role of leadership talent management/succession advisor -
  "building future leaders" program Ř Full
  automation of HR systems and processes - paperless - workflows - system
  controls apply policies Ř Reduce
  cost of HR services. | 
| Information Communication & Technology   | Ř Core IT
  Systems Replacement  Ř IT
  platform change Ř Intranet
  Phase 1 Ř Review
  of IS and internal practices. | Ř Data
  Centre Disaster Recovery ability Ř Complete
  server virtualisation Ř Replace/upgrade
  ICT Data Centre network, servers and storage. Ř Improve
  ICT Security governance Ř Implement
  GIS online internally within Council Ř Intranet
  Phase 2 Ř Core
  ICT Systems continuous improvement Ř Implement
  new Library system | Ř Implement
  Unified Communications Ř Implement
  GIS online for general public Ř Provide
  new ICT SLAs internal to Council Ř Desktop
  upgrade rollout Ř Core
  ICT systems continuous improvement Ř Optimising
  Wide Area Network | Ř Core
  ICT systems continuous improvement Ř Optimising
  backup solution Ř Application/Desktop
  virtualisation Ř Online
  Data Archiving initiatives | 
| Customer Relations &
  Communication | Ř Review of customer channel
  and cost per service Ř Digital access to
  information Plan Ř Knowledge / Information
  Management by developing better search capability Ř Website redevelopment Ř Records management plan. Ř Change
  Research & Consultation delivery model. | Ř Improve customer service via
  improved Knowledge Management practices Ř Enhance website content,
  expand social media interaction and increase online service transactions  Ř Implement new on-line
  Community Voice consultation model  Ř Implement
  Records Business  Plan  Ř Develop
  Customer Service Strategy Ř Review
  and implement Media Policy  Ř Implement
  Ethnic Communications Plan  | Ř Finalise service delivery
  and relocation planning for new Civic Place facilities   Ř Implement Customer Service
  Strategy  Ř Introduce Customer Service
  Kiosks and self service options. Ř Implement Social Media
  Strategy Ř Implement phase 2 intranet
  development Ř Review and implement a
  records communication plan Ř Review Community Engagement
  Policy | Ř Embed
  new service delivery models in new Council facilities  | 
| Strategic
  Asset and Property Management | Ř Asset maintenance reflecting Strategic Asset Management Plan (SAMP) Ř Improve SAM systems and integrate | Ř Asset maintenance reflecting SAMP Ř Improve SAM systems and integrate Ř Upgrade Dundas Community Centre   Ř Review encroachments on Council Lands Ř Acquire and activate an integrated Property Management System to
  manage Council's properties. | Ř Asset maintenance
  reflecting SAMP Ř Upgrade soccer fields
  at        Ř Purchase property
  for  open     
  space in Granville area  Ř Review encroachments on Council
  lands Ř Implement and integrate a
  mobile data capture system      for asset and property      maintenance and replacement  Ř Develop a strategic asset
  management plan and policy with links to LTFP Ř Develop and implement      Capital Works Framework       and Prioritisation Methodology      and implement new Property      Asset Maintenance and      Capital Program to increase       asset usage Ř Develop and
  implement       Service Level Standards and      Service Level Agreements  Ř Establish sustainability
  standards for all Council Buildings. | Ř  Ongoing asset
  maintenance   and capital replacement 
  to reflecting  the  SAMP Ř  Purchase property
  for  open    space in Guildford area Ř Review encroachments on Council
  lands Ř Continue to manage the
  upgrading program of       Council's built assets | 
Key
performance measures
| Resident
  satisfaction measures | Target | Reporting
  Frequency | 
| Percentage of residents who believe Parramatta
  City Council is well managed | Improvement on prior result | Annual | 
| Percentage of resident  rating of the level of services according
  to overall satisfaction | Improvement of prior result | Annual | 
|  |  |  | 
| Other
  measures | Target | Reporting
  Frequency | 
| Percentage of customer service requests responded
  to within agreed timeframe | Improvement on prior result | Quarterly | 
| Percentage of calls resolved at first point of
  contact | 80% | Quarterly | 
| Tonnes of carbon dioxide emitted by Council
  vehicle fleet | <2,160 | Annual | 
| Kilolitres of water used by key Council
  properties | 91,320 | Annual | 
| Tonnes of carbon dioxide emitted by Council high
  energy consuming buildings | <4,100 | Annual | 
| Operating result before capital income | In line with Long Term Financial Plan | Annual | 
| Capital expenditure on existing assets/annual
  depreciation | 1:1 | Annual | 
| Percentage debt service ratio | <8% | Annual | 
| Collection performance – outstanding rates,
  charges and fees | <4% | Annual | 
| Employee Turnover | Reduce | Annual | 
| OHS Premium | Reduce 10% | Annual | 
Council’s Operational Plan 2012-13


Financial Summary


Financial Summary

PROJECTS
| (In $’000) |  2012/13  |  2013/14  |  2014/15  | 
| ENVIRONMENT AND INFRASTRUCTURE |  |  |  | 
| Capital Projects |  |  |  | 
| NATURAL AREAS MANAGEMENT |  |  |  | 
| Walking
  Track Construction | 110 | 115 | 120 | 
| Restoration
  of Natural Areas | 550 | 560 | 570 | 
| Waterways
  Restoration | 320 | 330 | 340 | 
| ROADS, FOOTPATHS AND DRAINAGE |  |  |  | 
| Drainage
  Improvements | 60 | 70 | 60 | 
| Street
  Furniture | 100 | 100 | 100 | 
| Civil
  Construction Program | 370 | 385 | 400 | 
| Flood
  Mitigation Big 7 | 360 | 365 | 370 | 
| Kerb
  & Gutter Repair & Maintenance | 1,000 | 1,000 | 1,100 | 
| Drainage
  Construction Big 7 | 520 | 530 | 540 | 
| Roads
  to Recovery | 372 | 360 | - | 
| Pedestrian
  Access Mobility Program | 1,200 | 1,250 | 1,350 | 
| Roads
  Repair & Maintenance | 5,075 | 5,171 | 5,268 | 
| Fishladder
  Construction | 300 | - | - | 
| Water
  Quality Improvement Program | 300 | 300 | 300 | 
| Street
  Lighting Upgrade Program | 120 | 85 | 95 | 
| Bridge
  Assets - Safety Upgrades | 130 | 137 | 145 | 
| TRADES AND FLEET MANAGEMENT |  |  |  | 
| Light
  Commercial Replacement | 743 | 765 | 788 | 
| Passenger
  Vehicle Replacement | 2,546 | 2,622 | 2,701 | 
| Small
  Plant Replacement | 56 | 59 | 62 | 
| Heavy
  Plant Replacement | 855 | 898 | 943 | 
| WASTE AND SUSTAINABILITY PROGRAMS |  |  |  | 
| Sustainable
  Water Program | 50 | 50 | 50 | 
| Waste
  and Sustainability Improvement Program - Capital Works | 215 | 215 | 215 | 
| Paid
  Parking | 3,200 | - | - | 
|   |  |  |  | 
| Total For
  Capital Projects | 18,552 | 15,366 | 15,517 | 
|   |  |  |  | 
| Operating Projects |  |  |  | 
| NATURAL AREAS MANAGEMENT |  |  |  | 
| Bushland
  Resources Management | 433 | 435 | 436 | 
| Asbestos
  Removal | 53 | 54 | 55 | 
| Protection
  of Aboriginal Heritage | 25 | 25 | 25 | 
| Waterways
  Litter Reduction | 53 | 54 | 55 | 
| ROADS, FOOTPATHS AND DRAINAGE |  |  |  | 
| Catchment
  Modelling Roads | 100 | 100 | 100 | 
| WASTE AND SUSTAINABILITY PROGRAMS |  |  |  | 
| Environment
  Education Program | 20 | 20 | 20 | 
| Waste
  and Sustainability Improvement Program -  General Operating | 900 | 900 | 900 | 
|   |  |  |  | 
| Total For
  Operating Projects | 1,584 | 1,588 | 1,591 | 
|   |  |  |  | 
| TOTAL FOR
  ENVIRONMENT AND INFRASTRUCTURE | 20,137 | 16,954 | 17,108 | 

Financial Summary


Financial Summary

PROJECTS
| 
 | (In $’000) |  2012/13  |  2013/14  |  2014/15  | 
| COMMUNITY AND NEIGHBOURHOODS |  |  |  | |
| Capital Projects |  |  |  | |
| CHILDREN AND FAMILY SERVICES |  |  |  | |
| Frances
  Fisk Early Learning Centre Upgrade | 125 | - | - | |
| ARTS AND CULTURE |  |  |  | |
| Riverside
  Plant & Equipment | 133 | 135 | 138 | |
| Riverside
  Foyer Carpet | 70 | - | - | |
|  | 65 | - | - | |
|  | 100 | - | - | |
| PARKS AND OPEN SPACE |  |  |  | |
| Cultural
  Parks Program | 85 | 87 | 88 | |
| Pavilion
  Program | 595 | 490 | 490 | |
| Sportsground
  Program | 500 | 440 | 440 | |
| Playground
  Replacement | 430 | 440 | 450 | |
| Parks
  Program | 370 | 380 | 390 | |
| City
  of  | 185 | 160 | 170 | |
|  | - | 480 | - | |
| Biodiversity
  Protection | 40 | 40 | 40 | |
|  | - | 100 | - | |
|  | - | 200 | - | |
|  | 100 | - | - | |
| LIBRARY SERVICES |  |  |  | |
| Library
  Resources | 750 | 750 | 800 | |
| Guildford
  Branch Library Upgrade Fit-out | 260 | - | - | |
| RECREATION FACILITIES AND PROGRAMS |  |  |  | |
| Public
  Halls & Community | 318 | 325 | 331 | |
| Recreation
  Facilities | 37 | 38 | 39 | |
| Aquatic
  Facilities Minor Capital Works | 53 | 54 | 55 | |
| Hambledon
  Cottage Minor Capital | 50 | 50 | 50 | |
| Major
  Capital Works Caroline Chisholm Tennis | 200 | - | - | |
| Total For
  Capital Projects | 4,466 | 4,169 | 3,482 | |
|   |  |  |  | |
| Operating Projects |  |  |  | |
| ARTS AND CULTURE |  |  |  | |
| Riverside
  Theatres 25th Anniversary Celebration | 25 | - | - | |
| PARKS AND OPEN SPACE |  |  |  | |
| Wildlife
  Surveys | 50 | - | - | |
| Total For
  Operating Projects | 75 | - | - | |
|   |  |  |  | |
| TOTAL FOR
  COMMUNITY AND NEIGHBOURHOODS | 4,541 | 4,169 | 3,482 | |

Financial Summary


Financial Summary

PROJECTS
 
| (In $’000) |  2012/13  |  2013/14  |  2014/15  | 
| ECONOMY AND DEVELOPMENT |  |  |  | 
| Capital Projects |  |  |  | 
| DEVELOPMENT & TRAFFIC SERVICES |  |  |  | 
| Local
  Traffic Facilities | 159 | 162 | 166 | 
| Auslink
  Blackspot Program | 200 | 200 | 200 | 
| Rapid
  Deployment CCTV Cameras | 100 | 50 | 50 | 
| Design
  for the Intersection Granville | 40 | - | - | 
| CITY STRATEGY & PLACE SERVICES |  |  |  | 
| City
  Centre Streetscape | 1,755 | 1,913 | 1,951 | 
| Neighbourhood
  Improvement Program | 1,486 | 1,515 | 1,546 | 
| Local
  Bike Facilities | 160 | 170 | 170 | 
| Foreshore
  Improvement Plan | 35 | 40 | 30 | 
| Urgent
  Works - Arthur Phillip | 402 | 100 | 100 | 
| Urgent
  Works - Caroline Chisholm | 462 | 100 | 100 | 
| Urgent
  Works - Elizabeth Macarthur | 412 | 100 | 100 | 
| Urgent
  Works - Lachlan  | 304 | 100 | 100 | 
| Urgent
  Works - Woodville | 309 | 100 | 100 | 
| Cycle
  Route Maintenance | 50 | 50 | 50 | 
| Contaminated
  Lands - Investigation | 450 | 450 | - | 
|  | 100 | 100 | - | 
| Greening
  the CBD | 150 | 150 | - | 
| Adaptation
  to Extreme Weather | 100 | 50 | 50 | 
| Foreshore
  Improvement | 500 | - | - | 
| Light
  Rail Feasibility | 1,000 | - | - | 
| Improvements
  to  | - | 500 | 500 | 
| City
  Centre Cycle Routes | 70 | - | - | 
| PROPERTY DEVELOPMENT |  |  |  | 
| Civic
  Place Project Management | 875 | 625 | 428 | 
| Strategic
  Property Acquisition | 1,100 | - | - | 
|  | 100 | 100 | 50 | 
| Operations
  Centre | 19,520 | 10,760 | 60 | 
|  | 300 | 300 | 100 | 
|  | - | 50 | 150 | 
|  | 100 | 100 | 50 | 
| Property
  Development (Specific Sites) | 310 | 650 | 500 | 
|  | 150 | - | - | 
| TOURISM AND EVENTS |  |  |  | 
|  | 76 | 88 | 90 | 
| Heritage
  Centre Core Exhibition Renovation | 100 | 125 | - | 
| Cultural
  Collection and Archive Storage | 50 | 30 | - | 
| Total For
  Capital Projects | 30,925 | 18,679 | 6,641 | 
|   |  |  |  | 
| Operating Projects |  |  |  | 
| CITY STRATEGY & PLACE SERVICES |  |  |  | 
| Economic
  Development | 550 | 550 | 550 | 
| Waterways
  Rehabilitation Masterplan | 50 | 50 | 50 | 
| Floodplain
  Risk Management Roads | 120 | 120 | 120 | 
| Rydalmere
  Technology Precinct | 85 | - | - | 
| Coordinator-Homelessness | 107 | 97 | - | 
| Review
  of Parra Twenty25 Community Strategic Plan | 50 | - | - | 
| Big
  Ideas Implementation | 100 | 100 | 100 | 
| Place
  Activation | 30 | - | - | 
| Engage
  Strategy to Attract NSW Government to  | 150 | - | - | 
| Crime
  Prevention - LGA Wide Crime Prevention | 50 | - | - | 
| TOURISM AND EVENTS |  |  |  | 
| Parramasala | 300 | 300 | 300 | 
| Cultural
  Heritage Collection Conservation and Asset Management | 10 | 10 | - | 
| Total For
  Operating Projects | 1,602 | 1,227 | 1,120 | 
|   |  |  |  | 
| TOTAL FOR
  ECONOMY AND DEVELOPMENT | 32,527 | 19,906 | 7,761 | 

Financial Summary
 
 
 

Financial Summary

PROJECTS
| (In $’000) |  2012/13  |  2013/14  |  2014/15  | |
| 
 | GOVERNANCE AND CORPORATE |  |  |  | 
| 
 | Capital Projects |  |  |  | 
| 
 | INFORMATION COMMUNICATION & TECHNOLOGY |  |  |  | 
| 
 | IT
  Equipment Replacement Program | 159 | 162 | 166 | 
| 
 | STRATEGIC ASSET & PROPERTY MANAGEMENT |  |  |  | 
| 
 | Floodprone
  Property Acquisition | - | 433 | - | 
| 
 | Libraries
  & Child Care Facility | 212 | 216 | 221 | 
| 
 | Internal
  Business Unit Relocations, Refurbishment | 100 | 100 | 100 | 
| 
 | Refurbishment
  of  | 200 | - | - | 
| 
 |   |  |  |  | 
| 
 | Total For
  Capital Projects | 671 | 912 | 486 | 
| 
 |   |  |  |  | 
| 
 | Operating Projects |  |  |  | 
| 
 | INFORMATION COMMUNICATION & TECHNOLOGY |  |  |  | 
| 
 | IT
  Business Improvement eParra | 57 | 58 | 60 | 
| 
 | STRATEGIC ASSET & PROPERTY MGT |  |  |  | 
| 
 | Fair
  Value Assets and Condition Assessments | 140 | 140 | 140 | 
| 
 |   |  |  |  | 
| 
 | Total For
  Operating Projects | 197 | 198 | 200 | 
| 
 |   |  |  |  | 
| 
 | TOTAL FOR
  GOVERNANCE AND CORPORATE | 869 | 1,110 | 686 | 
| 
 |   |  |  |  | 
| 
 | Grand Total | 58,073 | 42,139 | 29,038 | 
FINANCIAL
MANAGEMENT FRAMEWORK
Financial Management Objectives
The primary objective of Council’s financial planning
is to ensure Council’s continued financial sustainability. A couple of years
ago, the analysis of Council’s financial situation and longer term financial
forecasts showed that there was an unsustainable gap between operating
expenditure and revenue that needed to be addressed. Not addressing this
operational deficit would ultimately jeopardise the adequate funding of capital
expenditure to maintain existing community assets and the additional
expenditure required to provide necessary infrastructure for the future
development of a rapidly growing City. In the past two years, as part of
implementing the integrated planning framework, Council developed a Long term
Financial Plan (LTFP) and Strategic Asset Management Plan (SAMP).  As part of the current year’s budgeting
cycle, Council has reviewed and updated the LTFP to reflect material changes
that have eventuated since last year.
One of the key objectives of the LTFP was to achieve a
financially sustainable position by 2014/15 by rigorously reviewing the way it
delivers its services and ensuring that it derives optimum returns from revenue
opportunities, particularly the return on its property portfolio.  
The objective for 2014/15 is to achieve a balanced
budget in terms of the operating result - excluding revenue from capital grants
and contributions. Operating income from rates, charges, fees, grants,
contributions and other revenue will be matching operating expenditure,
including interest on loans and depreciation.    In addition to the annual operating result
Council needs to focus on some other key financial parameters.  These include the prudent build up and use of
reserve funds (internally and externally restricted), liquidity and unrestricted
cash (reflected in a healthy working capital position), borrowings and debt
servicing, asset replacement and maintenance and new capital project
initiatives.
By focusing on these key areas and setting targets for
each of them over the period of the Delivery Program, Council aims to improve
the financial health of the organisation to a desirable level that can be
sustained in the long term.
To achieve this financial stability and sustainability
of the organisation for the long term, a number of related financial management
objectives have been adopted –
·    Delivering
an operating surplus before capital income by 2014/15
·    Achieving
a debt service ratio of under 8%
·    Restricting
new loan borrowings and reducing debt levels
·    Managing
the growth in employee costs
·    Increasing
the proportion of non-rates revenue compared with total revenues
·    Maintaining
and enhancing the existing asset base so that current service levels are not
compromised
·    Undertaking
additional capital expenditure to support Parramatta’s position as Sydney’s
second CBD
The achievement of these
objectives will be facilitated by a number of key strategies:
ü Implementing
a new industrial relations framework
ü Comprehensive
review of all service areas both external and internal
ü IT
systems replacement
ü Property
strategy to optimise returns on Council’s portfolio
ü Rating
strategies
ü Proactive asset maintenance and replacement
ü Minimising deviations from budget targets
across the organisation
Details of how these strategies are included in
Council’s Long Term Financial Plan. The rating strategy is outlined in the next
section.
Key Financial Management Issues
Restrictions on revenue 
Local Government is significantly restricted in its
capacity to raise increased revenue to fund community services.  The primary source of revenue is rates and
annual charges. In 2012/13 Council will derive 62.6% of total operating revenue
from ordinary rates, special rates and annual charges. As noted above, IPART
determines the maximum amount by which rate revenue can increase and this has
been fixed at 3.6% for 2012/13. The average over the last 7 years was 3.2%. 
In determining the 2012/13
rate peg, IPART has taken into consideration growth of 3.4% in the past year in
the Local Government Cost Index. IPART has subtracted a productivity adjustment
of 0.2% from the increase in the index and for this year only added a carbon
price advance of 0.4%, to determine a rate peg amount of 3.6%. 
The fees and charges that Council determines for the
supply of goods and services have in most cases been increased by around 4% to
reflect increased costs associated with their supply. There are a number of
fees imposed by Council which are determined by State Government legislation.
In some cases these have not been increased for several years despite increases
to Council in the costs of providing the service.
Increasing costs of services
While Council’s revenue raising capacity is limited, it must face
increasing costs that in some areas are outstripping the income needed to fund
them. In 2012/13, employee costs account for 51% of total Council operating
expenditure excluding depreciation. In recent years employee costs had been growing by a rate that exceeded
the increase in revenues from rates, fees and charges. The continuation of this
trend would have been unsustainable. The growth in employee costs was
attributable to an increase in staff numbers as a result of implementing new
services and enhancing some existing services, the provisions of the salary and
wages system that was then operating together with the normal award increases
and significant increases in on-costs such as superannuation. 
Action was taken in 2008 to impose a “freeze” on staff recruitment and
following a review of staffing requirements, 10 positions from the
establishment positions were removed averaging $1 million per annum in savings.
In addition, a new industrial relations framework was negotiated and in late
2010 a new salary and wages system was implemented. The new arrangements will
result in significant savings in employee costs of approximately $1M per annum.
Council’s current financial position, like all
Councils, has also been adversely impacted by cost shifting from other levels
of government. The Local Government and Shires Association regularly surveys
Councils on the impact of cost shifting and 
Council’s financial position has also been affected by
the impact of a number of Government and utility charges that have increased at
a greater rate than Council’s revenues.  Council’s
costs are also forecast to be impacted by the Carbon tax – particularly energy
costs and costs related to the disposal of waste.  Council whilst reviewing its charges for
services such as domestic waste which are expected to be directly impacted by
the carbon tax has decided to have a phased approach to passing on the cost to
ratepayers.
Council has also provided a number of service
enhancements in recent years in response to the needs of a rapidly growing
City. These enhancements have covered a range of activities including extensive
development of the arts, tourism promotion, organisational development, improved
customer service and infrastructure maintenance. While some of those
enhancements have been partially funded by grant funds and new revenue from
parking meters, Council has nevertheless had to pick up a cost that is now part
of its core operations.
Debt levels and servicing
costs
Core Infrastructure Borrowings
In 1996 Council adopted a policy to restrict
new annual borrowings so as not to exceed the amount of principal to be repaid
in the same financial year. This had the effect of ensuring that the level of
debt did not increase. In 2000/01 the debt level under this policy was $29.3 million.
  Since then Council did not take up its
allocated borrowing under this policy in some years, and the debt under this
policy in June 2013 is forecast to be $20.25M
One-off Borrowings for Major projects (Big
7)
In 2001/02 Council adopted a one-off strategy
to borrow an additional $15 million (in three instalments of $5 million over
three years) to fund major capital projects referred to as “The Big Seven”
major capital items.  These loans are
being progressively repaid over a period of 15 years, and will be fully repaid
in 2017/18. 
Civic Place Borrowings
Council also received two special loan
allocations totalling $55 million for strategic property acquisitions in
respect of the Civic Place Redevelopment Project – $35 million in the latter
part of the 2002/03 financial year and $20 million in 2003/04. These loans were
taken up on an interest – only basis, with the servicing costs being met by
income derived from leasing the properties purchased and interest income from
the unexpended loan portfolio. These loans were renewed in June 2008 on an
interest – only basis for a period of five years. However, the terms of the new
loans include the flexibility to make repayments or redraw on the $55 million
facility according to Council’s needs in relation to 
As part of the 2011/12 budget, $6.2M has
been set aside for reducing the 
In February 2012, there has been a
significant change to the 
One-off Borrowings – Operations Centre
Council has plans to develop a new
Operations Centre which will replace its current Works Depot and centralise
some other Council functions from their existing locations. The new development
will be fully funded from the sale of existing properties but short term
borrowing of $10M million for up to 12 months will be required to allow the
project to proceed.  
Subject to short term borrowing
requirements, Council has determined that it maintain a debt service ratio
(debt service costs/revenue from continuing operations excluding capital grants
& contributions) of less than 8%.
Projected new borrowings for each year and
outstanding debt levels at the end of each year are shown in the graph below:
Council proposes borrowing $13.43 million in
2012/13. In accordance with Council’s borrowing policy, $3.43 million will be
borrowed to fund Council’s infrastructure projects. A special borrowing of $10
million will be made to fund Council’s new Operations Centre which will replace the current Works Depot
and centralise some other Council functions from their existing locations. The
new development will be funded from the sale of existing properties but a short
term interim borrowing of $10M million will be required to allow the project to
proceed.
The provider of the 2012/13 loan program will be
determined by seeking quotations from major lending institutions in accordance
with Council’s borrowing policy. All loans are secured by way of mortgage over
Council’s Ordinary Revenue.
The following graph illustrates Council’s indebtedness and projections
of outstanding debt from 2012/13 to 2021/22 under the base scenario.  Council aims for its debt service ratio to
remain below 8% however there are exceptions in the years when loan principals
are repaid on the 

Local
Infrastructure Renewal Scheme (LIRS)
The NSW Government has recognised that investment in infrastructure is
needed across NSW, and as part of its NSW 2021 State Plan, the Government has
committed to increase expenditure on critical infrastructure. 
To achieve this, among
other strategies, the NSW Government has committed to implementing a Local Infrastructure Renewal Scheme (LIRS) which aims to provide a
4% interest subsidy to assist those councils with legitimate infrastructure
backlogs to cover the cost of borrowing.
Councils' recently developed Strategic Asset
Management Plan (SAMP)  reveals that
there is a significant gap between the actual expenditure on existing Council
infrastructure and buildings assets and the amount required to be spent to
maintain the existing service level for the community.  This gap is around $6.5M/yr in capital
expenditure and $1M/yr in maintenance expenditure. 
In this regard, Council's Long term
Financial Plan has provided for an additional $6M/yr on capital expenditure and
$1M/yr on maintenance expenditure from the 2015/16 year.  The financial plan could not deliver this
funding requirement earlier than this date due to other competing priorities
around long term financial sustainability including achieving a net operating
surplus before capital revenue by 2014/15 which could be sustained in future
years and building a healthy level of reserve funds. 
The
NSW Government’s LIRS provides the opportunity for Council’s to implement the
SAMP recommendations in a timely manner starting 2012/13 rather than in 2015/16
as currently planned due to funding constraints.  It is proposed to borrow $20M in 3 annual instalments
of $6.5M, $6.5M and $7M respectively The interest subsidy would add up to
$4.85M over a 10 year period (in nominal terms).
As part of Council’s loan application, NSW
Treasury Corporation will conduct a financial assessment of Council.   Following this exercise, Council will receive a comprehensive report from Treasury Corporation
which would focus on Council’s key financial risks and performance.
Council’s
application for loan funding under the LIRS is subject to approval by the
assessment panel.  Therefore the planned
expenditure (capital expenditure and debt servicing) associated with this loan
borrowing is subject to the funding being made available.  The financial statements of Council
incorporating impact of the LIRS borrowing are therefore included as a separate
scenario (titled Base plus LIRS borrowing) and would only eventuate if
Council’s LIRS application were to be successful. 
 
Base Plus LIRS Borrowing Scenario

2012/13 BUDGET (Base Scenario)
Operating and Capital Budget 2012/13
Council has resolved to adopt a budget that delivers an operating deficit result before capital income of $1,778M. The tables and graphs below show a summary of the revenue and capital funding sources for the 2012/13 budget.





 Council plans to spend $58.1 million
on projects in 2012/13. This money pays for roads, footpaths, parks, sports
fields, nature reserves, waterways and refurbishing our neighbourhood centres
and the CBD. This budget includes projects planned for investment in the future
(Capital Projects, $54.6 million) and new operating initiatives (Operating
Projects, $3.5 million).
Council plans to spend $58.1 million
on projects in 2012/13. This money pays for roads, footpaths, parks, sports
fields, nature reserves, waterways and refurbishing our neighbourhood centres
and the CBD. This budget includes projects planned for investment in the future
(Capital Projects, $54.6 million) and new operating initiatives (Operating
Projects, $3.5 million).  


 
   
 
   
   
   
  
   
 
   
   
 
  
   
   
   

The
detailed Operating Statement showing a net operating result reconciliation to
the services result for the period 2012/13 to 2014/15 is shown on pages 75 to 77
of this document. 
INCOME
AND EXPENSES ESTIMATES 2012/13 TO 2014/15
Council
has developed a 10 year long term financial plan to generate the following
estimates of income and expenses for 2012/13 to 2014/15. The Plan is available
as a separate document and includes forecasts extending to 2021/22.
The
forward estimates have as their base the 2012/13 Budget, with appropriate
assumptions where actual financial information is uncertain or not available.
The key assumptions for 2012/13 are shown below. The assumptions for the years
beyond 2012/13 are detailed in Council’s Long Term Financial Plan. 
|  | 3.6% rate pegging confirmed. Additional special rate
  variation of 0.7% included in estimates as approved by IPART.  Growth of $400,000 | 
| User Charges and Fees | 4% in general, but some have been increased more to
  reflect costs, statutory fees not changed | 
| Investment Interest Rate | 5% | 
| Annual Charges  | 10% domestic waste management. No change to
  stormwater management charge | 
| Grants and Contributions | 3% plus specific known additional grants financial
  assistance grant 7% | 
| Section 94 Development Contributions | 3%  | 
| Other Revenue | 3% | 
| Employee Expenses | In line with salary system provisions and award
  entitlements | 
| Materials and Contracts and Other Expenses | 3% | 
    Note:
Budget and Forward Estimates exclude any impact of asset sales
***        Following the adoption by Council of the
Draft Amended Delivery Program 2010/11 to 2013/14 and Draft Operational
Plan 2012/13, Council        received
advice from the Department of Local Government in the form of an addendum
to the guidelines for special variation to rates, that IPART   in relation to the
Carbon Price Advance (to reflect equitable treatment to all councils) have
now made a decision to allow Council to apply for    modifications to Council’s previously approved special variation
percentages by:
·      Allowing an additional variation of 0.4% in
2012/13, and 
·      Reducing the approved
variation in 2013/14 by 0.1%
The tables
and statements included in this document do not reflect the impact of        this amendment, as it is subject to IPART
review and approval in June 2012.
Operating
result comparison against previous alternatives (Base Scenario)

Operating
Statement (Base Scenario)
| Description ($000) | 2012/13 | 2013/14 | 2014/15 | 
|  |  |  |  | 
| REVENUE |  |  |  | 
| RATES
  AND ANNUAL CHARGES | 108,172 | 114,307 | 119,200 | 
| SPECIAL
  RATES | 6,505 | 6,784 | 7,076 | 
| USER
  CHARGES AND FEES | 26,952 | 27,642 | 28,287 | 
| INTEREST | 4,415 | 4,415 | 4,415 | 
| OTHER
  REVENUES | 9,427 | 9,699 | 10,721 | 
| GRANTS
  – SERVICES | 13,060 | 13,834 | 14,622 | 
| CONTRIBUTIONS
  & DONATIONS – SERVICES | 3,196 | 3,305 | 3,417 | 
| GRANTS
  - MP PROJECTS - (Operating) | 980 | 980 | 980 | 
| CONTRIBUTIONS & DONATIONS - MP PROJECTS
  (Operating) | 20 | 20 | 20 | 
| TOTAL OPERATING REVENUE | 172,727 | 180,987 | 188,739 | 
| GRANTS
  - MP PROJECTS - (Capital) | 1,608 | 1,333 | 931 | 
| CAPITAL
  CONTRIBUTIONS AND DONATIONS | 4,766 | 4,909 | 5,056 | 
| TOTAL CAPITAL REVENUE | 6,373 | 6,242 | 5.987 | 
| TOTAL REVENUE | 179,100 | 187,229 | 194,726 | 
Operating Statement (Base Scenario) cont’d
| Description
  ($000) | 2012/13 | 2013/14 | 2014/15 | 
|  |  |  |  | 
| EXPENSES |  |  |  | 
| EMPLOYEE COSTS | 75,140 | 77,900 | 80,614 | 
| BORROWING COSTS | 4,580 | 5,081 | 4,939 | 
| MATERIALS & CONTRACTS | 30,687 | 31,340 | 32,244 | 
| OTHER OPERATING EXPENSES | 32,107 | 33,853 | 33,617 | 
| TOTAL SERVICES EXPENSES | 142,515 | 148,174 | 151,414 | 
| OPERATING PROJECTS | 3,459 | 3,013 | 2,911 | 
| DEPRECIATION | 28,532 | 29,976 | 33,064 | 
| TOTAL OPERATING EXPENSES | 174,505 | 181,164 | 187,388 | 
|  |   |   |   | 
| NET OPERATING RESULT | 4,595 | 6,066 | 7,338 | 
|  |   |   |   | 
| OPERATING RESULT BEFORE
  CAPITAL REVENUE | (1,778) | (176) | 1,351 | 
|  |   |   |   | 
| CAPITAL PROJECTS – EXPENDITURE | 54,615 | 39,126 | 26,127 | 
| CAPITAL PROJECTS FUNDING FROM
  RESERVES | 54,615 | 39,126 | 26,127 | 
| NET CAPITAL PROJECTS RESULT | 0 | 0 | 0 | 
Reconciliation of Net Operating Result to Services
Result (Base Scenario)
| Description ($000) | 2012/13 | 2013/14 | 2014/15 | 
| SURPLUS/(DEFICIT)
  FROM CONTINUING OPERATIONS | 4,595 | 6,066 | 7,338 | 
| PLUS
  DEPRECIATION | 28,532 | 29,976 | 33,064 | 
| PLUS
  OPERATING PROJECTS | 3,459 | 3,013 | 2,911 | 
| LESS
  RESTRICTED REVENUE | 13,878 | 14,026 | 14,063 | 
| LESS LOAN
  PRINCIPAL PAYMENTS | 17,105 | 6,036 | 5,955 | 
| LESS TRANSFER
  TO RESERVE | 16,869 | 17,021 | 22,323 | 
| PLUS TRANSFER
  FROM RESERVE TO FUND SERVICES | 20,304 | 7,864 | 10,302 | 
| SERVICES
  RESULT | 9,038 | 9,836 | 11,274 | 
  BALANCE SHEET (Base Scenario)
| Balance
  Sheet Description (in $000) | 2012/13 | 2013/14 | 2014/15 | 
| ASSETS |  |  |  | 
| Current
  assets |  |  |  | 
|    Cash and cash equivalents | $6,000 | $6,000 | $6,000 | 
|    Investments  | $60,580 | $58,759 | $73,941 | 
|    Receivables | $13,043 | $13,043 | $13,043 | 
|    Inventories | $141 | $141 | $141 | 
|    Other | $500 | $500 | $500 | 
|    Non-current assets classified as held for
  resale | $0 | $0 | $0 | 
| Total
  current assets | $80,264 | $78,443 | $93,625 | 
|   |  |  |  | 
| Non-current
  assets |  |  |  | 
|    Receivables | $527 | $527 | $527 | 
|    Investments | $27,500 | $27,500 | $27,500 | 
|    Infrastructure property, plant &
  equipment | $3,603,339 | $3,609,698 | $3,600,145 | 
|    Intangible assets | $4,288 | $3,471 | $2,655 | 
|    Investments accounted for using equity
  method | $2,754 | $2,754 | $2,754 | 
| Total
  non-current assets | $3,638,408 | $3,643,950 | $3,633,581 | 
|   |  |  |  | 
| Total
  assets | $3,718,672 | $3,722,393 | $3,727,206 | 
|   |  |  |  | 
| LIABILITIES |  |  |  | 
| Current
  liabilities |  |  |  | 
|    Payables  | $14,500 | $14,500 | $14,500 | 
|    Interest bearing liabilities | $6,036 | $5,955 | $6,107 | 
|    Provisions  | $21,121 | $21,928 | $22,767 | 
| Total
  current liabilities | $41,656 | $42,383 | $43,374 | 
|   |  |  |  | 
| Non-current
  liabilities |  |  |  | 
|    Interest bearing liabilities | $69,603 | $66,493 | $62,935 | 
|    Provisions | $1,003 | $1,043 | $1,084 | 
| Total
  non-current liabilities | $70,606 | $67,536 | $64,019 | 
|   |  |  |  | 
| Total
  liabilities | $112,262 | $109,918 | $107,393 | 
|   |  |  |  | 
| Net
  assets | $3,606,410 | $3,612,475 | $3,619,813 | 
|   |  |  |  | 
| EQUITY |  |  |  | 
|    Retained earnings | $883,523 | $889,588 | $896,926 | 
|    Reserves | $2,722,887 | $2,722,887 | $2,722,887 | 
| Total
  equity | $3,606,410 | $3,612,475 | $3,619,813 | 
   CASH FLOW STATEMENT (Base
Scenario)
| Budget Cash Flow Statement (in $'000) | 2012/13 | 2013/14 | 2014/15 | 
| Cash flows from operating activities |  |  |  | 
| Receipts: |  |  |  | 
|    Rates and annual charges | 114,677 | 121,091 | 126,277 | 
|    User charges and fees | 26,952 | 27,642 | 28,287 | 
|    Investment revenue and interest | 4,415 | 4,415 | 4,415 | 
|    Grants and contributions | 23,630 | 24,381 | 25,026 | 
|    Other  | 9,427 | 9,699 | 10,721 | 
| Payments: |  |  |  | 
|    Employee benefits and on-costs | (74,326) | (77,053) | (79,733) | 
|    Materials and contracts | (32,417) | (32,847) | (33,699) | 
|    Borrowing costs | (4,580) | (5,081) | (4,939) | 
|    Other | (33,837) | (35,360) | (35,073) | 
| Net cash provided (or used in) operating activities | 33,942 | 36,888 | 41,283 | 
|   |  |  |  | 
| Cash flows from investing activities |  |  |  | 
| Receipts: |  |  |  | 
|     | 0 | 1,821 | 0 | 
|     | 43,000 | 1,745 | 1,530 | 
|     | 1,824 | 1,863 | 1,902 | 
| Payments: |  |  |  | 
|    Purchase of investments | (20,541) | 0 | (15,182) | 
|    Purchase of real estate  |  |  |  | 
|    Purchase of infrastructure, property,
  plant and equipment | (54,615) | (39,126) | (26,127) | 
| Net cash provided by (or used in) investing activities | (30,332) | (33,697) | (37,877) | 
|   |  |  |  | 
| Cash flows from financing activities |  |  |  | 
| Receipts: |  |  |  | 
|    Borrowings and advances | 13,495 | 2,845 | 2,549 | 
| Payments: |  |  |  | 
|    Borrowings and advances | (17,105) | (6,036) | (5,955) | 
| Net cash provided by (or used in) financing activities | (3,610) | (3,191) | (3,406) | 
|   |  |  |  | 
| Net increase/(decrease) in cash and cash equivalents | 0 | 0 | 0 | 
| Cash and cash equivalents at beginning of reporting period | 6,000 | 6,000 | 6,000 | 
| Cash and cash equivalents at end of reporting period | 6,000 | 6,000 | 6,000 | 
| ** Increase/Decrease | 0 | 0 | 0 | 
RESERVES SUMMARY (Base Scenario)
| Transfers to and From Reserves (in $'000) | 2012/13   | 2013/14   | 2014/15   | 
|  |  |  |  | 
| External Reserves |  |  |  | 
|  |  |  |  | 
| Loans |  |  |  | 
| Opening
  Balance | $444 | $477 | $521 | 
| Plus
  Transfers to Reserve | $13,495 | $2,845 | $2,549 | 
| Less
  Transfers from Reserve | ($13,462) | ($2,801) | ($2,502) | 
| Closing
  Balance | $477 | $521 | $568 | 
|  |  |  |  | 
| Grants and Contributions |  |  |  | 
| Opening
  Balance | $1,645 | $1,798 | $1,811 | 
| Plus
  Transfers to Reserve | $3,309 | $3,069 | $2,705 | 
| Less
  Transfers from Reserve | ($3,156) | ($3,056) | ($2,691) | 
| Closing
  Balance | $1,798 | $1,811 | $1,825 | 
|  |  |  |  | 
| Section 94 Contributions |  |  |  | 
| Opening
  Balance | $22,341 | $24,651 | $28,280 | 
| Plus
  Transfers to Reserve | $5,994 | $6,186 | $6,385 | 
| Less
  Transfers from Reserve | ($3,684) | ($2,557) | ($2,475) | 
| Closing
  Balance | $24,651 | $28,280 | $32,190 | 
|  |  |  |  | 
| Domestic Waste |  |  |  | 
| Opening
  Balance | $4,220 | $3,919 | $4,011 | 
| Plus
  Transfers to Reserve | $1,899 | $2,392 | $2,959 | 
| Less
  Transfers from Reserve | ($2,200) | ($2,300) | ($2,400) | 
| Closing
  Balance | $3,919 | $4,011 | $4,570 | 
|  |  |  |  | 
| Open Space Special Rate |  |  |  | 
| Opening
  Balance | $786 | $473 | $93 | 
| Plus
  Transfers to Reserve | $2,248 | $2,345 | $2,446 | 
| Less
  Transfers from Reserve | ($2,561) | ($2,725) | ($1,769) | 
| Closing
  Balance | $473 | $93 | $770 | 
|  |  |  |  | 
| Suburban Infrastructure Special Rate |  |  |  | 
| Opening
  Balance | $1,025 | $1,034 | $1,434 | 
| Plus
  Transfers to Reserve | $1,750 | $1,824 | $1,903 | 
| Less
  Transfers from Reserve | ($1,741) | ($1,424) | ($1,406) | 
| Closing
  Balance | $1,034 | $1,434 | $1,931 | 
|  |  |  |  | 
| CBD Infrastructure Special Rate |  |  |  | 
| Opening
  Balance | $4,510 | $4,712 | $4,700 | 
| Plus
  Transfers to Reserve | $2,223 | $2,317 | $2,416 | 
| Less
  Transfers from Reserve | ($2,021) | ($2,329) | ($1,951) | 
| Closing
  Balance | $4,712 | $4,700 | $5,165 | 
|  |  |  |  | 
| Economic Development Special Rate |  |  |  | 
| Opening
  Balance | $259 | $252 | $333 | 
| Plus
  Transfers to Reserve | $692 | $722 | $753 | 
| Less
  Transfers from Reserve | ($699) | ($641) | ($644) | 
| Closing
  Balance | $252 | $333 | $442 | 
|  |  |  |  | 
| Stormwater Levy  |  |  |  | 
| Opening
  Balance | $392 | $404 | $365 | 
| Plus
  Transfers to Reserve | $1,382 | $1,431 | $1,481 | 
| Less
  Transfers from Reserve | ($1,370) | ($1,470) | ($1,470) | 
| Closing
  Balance | $404 | $365 | $376 | 
| Total External
  Reserves | $37,720 | $41,548 | $47,837 | 
| Internal Reserves |  |  |  | 
|  |  |  |  | 
| Plant Replacement  |  |  |  | 
| Opening
  Balance | $1,994 | $2,093 | $2,185 | 
| Plus
  Transfers to Reserve | $4,299 | $4,436 | $4,578 | 
| Less
  Transfers from Reserve | ($4,200) | ($4,344) | ($4,494) | 
| Closing
  Balance | $2,093 | $2,185 | $2,269 | 
|  |  |  |  | 
| Employee Leave Entitlements  |  |  |  | 
| Opening
  Balance | $1,490 | $2,418 | $2,418 | 
| Plus
  Transfers to Reserve | $928 | $0 | $1,581 | 
| Less
  Transfers from Reserve | $0 | $0 | $0 | 
| Closing
  Balance | $2,418 | $2,418 | $3,999 | 
|  |  |  |  | 
| Property  |  |  |  | 
| Opening
  Balance | $1,015 | $1,217 | $1,419 | 
| Plus
  Transfers to Reserve | $202 | $202 | $266 | 
| Less
  Transfers from Reserve | $0 | $0 | $0 | 
| Closing
  Balance | $1,217 | $1,419 | $1,685 | 
|  |  |  |  | 
| Property Development and Investment |  |  |  | 
| Opening
  Balance | $7,521 | $29,644 | $18,824 | 
| Plus
  Transfers to Reserve | $43,000 | $1,745 | $1,530 | 
| Less
  Transfers from Reserve | ($20,877) | ($12,565) | ($1,539) | 
| Closing
  Balance | $29,644 | $18,824 | $18,815 | 
|  |  |  |  | 
| Civic Place Redevelopment  |  |  |  | 
| Opening
  Balance | $451 | $51 | $51 | 
| Plus
  Transfers to Reserve | $0 | $0 | $0 | 
| Less
  Transfers from Reserve | ($400) | $0 | $0 | 
| Closing
  Balance | $51 | $51 | $51 | 
|  |  |  |  | 
| Computer  |  |  |  | 
| Opening
  Balance | $373 | $373 | $373 | 
| Plus
  Transfers to Reserve | $928 | $1,401 | $3,638 | 
| Less
  Transfers from Reserve | ($928) | ($1,401) | ($3,638) | 
| Closing
  Balance | $373 | $373 | $373 | 
|  |  |  |  | 
| Insurance  |  |  |  | 
| Opening
  Balance | $527 | $527 | $527 | 
| Plus
  Transfers to Reserve | $0 | $0 | $500 | 
| Less
  Transfers from Reserve | $0 | $0 | $0 | 
| Closing
  Balance | $527 | $527 | $1,027 | 
|  |  |  |  | 
| Open Space |  |  |  | 
| Opening
  Balance | $429 | $504 | $582 | 
| Plus
  Transfers to Reserve | $75 | $78 | $81 | 
| Less
  Transfers from Reserve | $0 | $0 | $0 | 
| Closing
  Balance | $504 | $582 | $663 | 
|  |  |  |  | 
| Council Election |  |  |  | 
| Opening
  Balance | $462 | $3 | $149 | 
| Plus
  Transfers to Reserve | $141 | $146 | $152 | 
| Less
  Transfers from Reserve | ($600) | $0 | $0 | 
| Closing
  Balance | $3 | $149 | $301 | 
|  |  |  |  | 
| Parking Meters |  |  |  | 
| Opening
  Balance | $3,497 | $1,142 | $1,920 | 
| Plus
  Transfers to Reserve | $3,483 | $3,438 | $3,399 | 
| Less
  Transfers from Reserve | ($5,838) | ($2,660) | ($2,792) | 
| Closing
  Balance | $1,142 | $1,920 | $2,527 | 
|  |  |  |  | 
| Prior Year Revenue |  |  |  | 
| Opening
  Balance | $4,550 | $490 | $490 | 
| Plus
  Transfers to Reserve | $0 | $0 | $0 | 
| Less
  Transfers from Reserve | ($4,060) | $0 | $0 | 
| Closing
  Balance | $490 | $490 | $490 | 
|  |  |  |  | 
| Asset Renewal |  |  |  | 
| Opening
  Balance | $3,596 | $6,466 | $7,829 | 
| Plus
  Transfers to Reserve | $3,000 | $1,500 | $1,500 | 
| Less
  Transfers from Reserve | ($130) | ($137) | ($145) | 
| Closing
  Balance | $6,466 | $7,829 | $9,184 | 
|  |  |  |  | 
| Other Reserves |  |  |  | 
| Opening
  Balance | $3,744 | $2,332 | $3,709 | 
| Plus
  Transfers to Reserve | $0 | $1,401 | $1,525 | 
| Less
  Transfers from Reserve | ($1,412) | ($24) | ($24) | 
| Closing
  Balance | $2,332 | $3,709 | $5,210 | 
| Total Internal
  Reserves | $47,260 | $40,476 | $46,594 | 
|  |  |  |  | 
| Total
  External Reserves | $37,720 | $41,548 | $47,837 | 
| Total
  Internal Reserves | $47,260 | $40,476 | $46,594 | 
| Total
  Reserves | $84,980 | $82,024 | $94,431 | 
Operating
result comparison against previous alternatives (Base Plus LIRS Borrowing
Scenario)

Operating
Statement (Base + LRIS Borrowing Scenario)
| Description ($000) | 2012/13 | 2013/14 | 2014/15 | 
|  |  |  |  | 
| REVENUE |  |  |  | 
| RATES
  AND ANNUAL CHARGES | 108,172 | 114,307 | 119,200 | 
| SPECIAL
  RATES | 6,505 | 6,784 | 7,076 | 
| USER
  CHARGES AND FEES | 26,952 | 27,642 | 28,287 | 
| INTEREST | 4,415 | 4,415 | 4,415 | 
| OTHER
  REVENUES | 9,427 | 9,699 | 10,721 | 
| GRANTS
  – SERVICES | 13,060 | 13,834 | 14,622 | 
| CONTRIBUTIONS
  & DONATIONS – SERVICES | 3,196 | 3,305 | 3,417 | 
| GRANTS
  - MP PROJECTS - (Operating) | 980 | 980 | 980 | 
| CONTRIBUTIONS & DONATIONS - MP PROJECTS
  (Operating) | 20 | 20 | 20 | 
| TOTAL OPERATING REVENUE | 172,727 | 180,987 | 188,739 | 
| GRANTS
  - MP PROJECTS - (Capital) | 1,608 | 1,333 | 931 | 
| CAPITAL
  CONTRIBUTIONS AND DONATIONS | 4,766 | 4,909 | 5,056 | 
| TOTAL CAPITAL REVENUE | 6,373 | 6,242 | 5.987 | 
| TOTAL REVENUE | 179,100 | 187,229 | 194,726 | 
Operating Statement (Base + LRIS Borrowing Scenario) cont’d
| Description
  ($000) | 2012/13 | 2013/14 | 2014/15 | 
|  |  |  |  | 
| EXPENSES |  |  |  | 
| EMPLOYEE COSTS | 75,140 | 77,900 | 80,614 | 
| BORROWING COSTS | 4,580 | 5,235 | 5,257 | 
| MATERIALS & CONTRACTS | 30,687 | 31,340 | 32,244 | 
| OTHER OPERATING EXPENSES | 32,107 | 33,853 | 33,617 | 
| TOTAL SERVICES EXPENSES | 142,515 | 148,328 | 151,732 | 
| OPERATING PROJECTS | 3,459 | 3,013 | 2,911 | 
| DEPRECIATION | 28,532 | 29,976 | 33,064 | 
| TOTAL OPERATING EXPENSES | 174,505 | 181,318 | 187,706 | 
|  |   |   |   | 
| NET OPERATING RESULT | 4,595 | 5,912 | 7,020 | 
|  |   |   |   | 
| OPERATING RESULT BEFORE
  CAPITAL REVENUE | (1,778) | (330) | 1,033 | 
|  |   |   |   | 
| CAPITAL PROJECTS – EXPENDITURE | 61,115 | 45,626 | 33,127 | 
| CAPITAL PROJECTS FUNDING FROM
  RESERVES | 61,115 | 45,626 | 33,127 | 
| NET CAPITAL PROJECTS RESULT | 0 | 0 | 0 | 
Reconciliation of Net Operating Result to Services
Result (Base + LRIS Borrowing Scenario)
| Description ($000) | 2012/13 | 2013/14 | 2014/15 | 
| SURPLUS/(DEFICIT)
  FROM CONTINUING OPERATIONS | 4,595 | 5,912 | 7,020 | 
| PLUS
  DEPRECIATION | 28,532 | 29,976 | 33,064 | 
| PLUS
  OPERATING PROJECTS | 3,459 | 3,013 | 2,911 | 
| LESS
  RESTRICTED REVENUE | 13,878 | 14,026 | 14,063 | 
| LESS LOAN
  PRINCIPAL PAYMENTS | 17,105 | 6,602 | 7,105 | 
| LESS TRANSFER
  TO RESERVE | 16,869 | 17,021 | 22,323 | 
| PLUS TRANSFER
  FROM RESERVE TO FUND SERVICES | 20,304 | 8,621 | 11,816 | 
| SERVICES
  RESULT | 9,038 | 9,873 | 11,320 | 
  BALANCE SHEET (Base + LIRS Borrowing
Scenario)
| Balance
  Sheet Description (in $000) | 2012/13 | 2013/14 | 2014/15 | 
| ASSETS |  |  |  | 
| Current
  assets |  |  |  | 
|    Cash and cash equivalents | $6,000 | $6,000 | $6,000 | 
|    Investments  | $60,581 | $58,040 | $71,754 | 
|    Receivables | $13,043 | $13,043 | $13,043 | 
|    Inventories | $141 | $141 | $141 | 
|    Other | $500 | $500 | $500 | 
|    Non-current assets classified as held for
  resale | $0 | $0 | $0 | 
| Total
  current assets | $80,265 | $77,724 | $91,438 | 
|   |  |  |  | 
| Non-current
  assets |  |  |  | 
|    Receivables | $527 | $527 | $527 | 
|    Investments | $27,500 | $27,500 | $27,500 | 
|    Infrastructure property, plant &
  equipment | $3,609,839 | $3,622,698 | $3,620,145 | 
|    Intangible assets | $4,288 | $3,471 | $2,655 | 
|    Investments accounted for using equity
  method | $2,754 | $2,754 | $2,754 | 
| Total
  non-current assets | $3,644,908 | $3,656,950 | $3,653,581 | 
|   |  |  |  | 
| Total
  assets | $3,725,173 | $3,734,674 | $3,745,019 | 
|   |  |  |  | 
| LIABILITIES |  |  |  | 
| Current
  liabilities |  |  |  | 
|    Payables  | $14,500 | $14,500 | $14,500 | 
|    Interest bearing liabilities | $6,602 | $7,105 | $7,902 | 
|    Provisions  | $21,121 | $21,928 | $22,767 | 
| Total
  current liabilities | $42,223 | $43,533 | $45,169 | 
|   |  |  |  | 
| Non-current
  liabilities |  |  |  | 
|    Interest bearing liabilities | $75,538 | $77,778 | $79,425 | 
|    Provisions | $1,003 | $1,043 | $1,084 | 
| Total
  non-current liabilities | $76,540 | $78,820 | $80,509 | 
|   |  |  |  | 
| Total
  liabilities | $118,763 | $122,353 | $125,678 | 
|   |  |  |  | 
| Net
  assets | $3,606,410 | $3,612,320 | $3,619,341 | 
|   |  |  |  | 
| EQUITY |  |  |  | 
|    Retained earnings | $883,523 | $889,433 | $896,454 | 
|    Reserves | $2,722,887 | $2,722,887 | $2,722,887 | 
| Total
  equity | $3,606,410 | $3,612,320 | $3,619,341 | 
   CASH FLOW STATEMENT (Base +
LIRS Borrowing Scenario)
| Budget Cash Flow Statement (in $'000) | 2012/13 | 2013/14 | 2014/15 | 
| Cash flows from operating activities |  |  |  | 
| Receipts: |  |  |  | 
|    Rates and annual charges | 114,677 | 121,091 | 126,277 | 
|    User charges and fees | 26,952 | 27,642 | 28,287 | 
|    Investment revenue and interest | 4,415 | 4,415 | 4,415 | 
|    Grants and contributions | 23,630 | 24,381 | 25,026 | 
|    Other  | 9,427 | 9,699 | 10,721 | 
| Payments: |  |  |  | 
|    Employee benefits and on-costs | (74,326) | (77,053) | (79,733) | 
|    Materials and contracts | (32,417) | (32,847) | (33,699) | 
|    Borrowing costs | (4,580) | (5,235) | (5,257) | 
|    Other | (33,837) | (35,360) | (35,073) | 
| Net cash provided (or used in) operating activities | 33,942 | 36,734 | 40,965 | 
|   |  |  |  | 
| Cash flows from investing activities |  |  |  | 
| Receipts: |  |  |  | 
|     | 0 | 2,541 | 0 | 
|     | 43,000 | 1,745 | 1,530 | 
|     | 1,824 | 1,863 | 1,902 | 
| Payments: |  |  |  | 
|    Purchase of investments | (20,541) | 0 | (13,714) | 
|    Purchase of real estate  |  |  |  | 
|    Purchase of infrastructure, property,
  plant and equipment | (61,115) | (45,626) | (33,127) | 
| Net cash provided by (or used in) investing activities | (36,832) | (39,477) | (43,409) | 
|   |  |  |  | 
| Cash flows from financing activities |  |  |  | 
| Receipts: |  |  |  | 
|    Borrowings and advances | 19,995 | 9,345 | 9,549 | 
| Payments: |  |  |  | 
|    Borrowings and advances | (17,105) | (6,602) | (7,105) | 
| Net cash provided by (or used in) financing activities | 2,890 | 2,743 | 2,444 | 
|   |  |  |  | 
| Net increase/(decrease) in cash and cash equivalents | 0 | 0 | 0 | 
| Cash and cash equivalents at beginning of reporting period | 6,000 | 6,000 | 6,000 | 
| Cash and cash equivalents at end of reporting period | 6,000 | 6,000 | 6,000 | 
| ** Increase/Decrease | 0 | 0 | 0 | 
RATES, FEES AND CHARGES
Ordinary and Special Rates Income
The Independent Pricing & Regulatory
Tribunal determines the maximum amount by which NSW Councils may increase their
general rate income above the general income for the previous year. For the
2012/13 financial year IPART has announced that the increase is 3.6%. IPART has
approved Council for a special variation to rates in 2012/13 of 0.7% in
addition to the rate pegging increase. 
Land Valuation
In 2012/13 Council will be using land values
as at 1 July 2010 to calculate rates. Valuations are determined by the
NSW Government’s Valuer General. 
Ordinary Rates 
Rates are determined on the categorisation of
land. Council’s ordinary rating structure consists of two categories –
residential and business rates. These categories in turn have sub-categories
determined by the location of the land as detailed in the tables on the
following pages.
Special Rates
The Local Government Act provides that a council may make a special rate for or towards meeting the cost of any works, services, facilities or activities provided or undertaken, or proposed to be provided or undertaken, by the Council within the whole or any part of the Council’s area. In 2012/13 Council proposes to make a number of special rates and the details of these rates and the works and services that the special rates will fund are included in the following pages.
It is proposed that the use of the special
rates levied for Infrastructure include maintenance and/or operational phases
of approved special rate projects not just capital upfront expenditure, as part
of a prudent lifecycle approach to asset management.  
Pensioner Rebates
All NSW councils give a mandatory rebate of up to $250 to
eligible pensioners.  Parramatta City
Council is one of the few Councils that grants an additional voluntary rebate
of up to $100 to eligible pensioners. Funding of around $670,000 is required
for this additional voluntary rebate. 
Council proposes to make the following Ordinary and Special Rates in
2012/13 following IPART’s approval for the special variation noted earlier. 
Ordinary Rates 
| RATE | # of Assessments | Minimum
  Rate ($) | Ad
  Valorem Rate in ($) | Valuation (1
  July 2010) | Notional
  Yield  ($) | 
| Residential* | 32,230 |  | .00264836 | 11,703,327,143 | 30,994,628 | 
| Residential* | 25,143 | 580.60 |  | 2,197,361,557 | 14,570,438 | 
| Subtotal | 57,373 |  |  |  | 45,565,066 | 
| Business
  General | 1,170 |  | 0.01217397 | 501,187,919 | 6,101,446 | 
| Business
  General | 178 | 591.90 |  | 5,976,137 | 105,359 | 
| Business
  CBD | 1254 |  | 0.02162403 | 834,549,300 | 18,046,318 | 
| Business
  CBD | 348 | 591.90 |  | 4,978,872 | 205,982 | 
| Business
  CBD#2 | 9 |  | 0.03560188 | 76,196,000 | 2,712,721 | 
| Business
   | 1222 |  | 0.01307191 | 1,238,838,016 | 16,193,978 | 
| Business
   | 92 | 591.90 |  | 2,483,924 | 54,455 | 
| Business
   | 1 |  | 0.01307191 | 53,000,000 | 692,811 | 
| Subtotal | 4,274 |  |  |  | 44,113,070 | 
| Total
  Ordinary Rates | 61,647 |  |  |  | 89,678,135 | 
Special Rates
| PURPOSE | # of Assessments | Base
  Amount  ($) | Ad
  Valorem Rate in ($) | Valuation (1
  July 2010)  | Notional
  Yield ($) | 
| 61,531 |  | 0.00006253 | 16,617,898,868 | 1,039,090 | |
| Open Space Acquisition & Embellishment | 61,531 | 17.01 |  |  | 1,046,724 | 
| Infrastructure* | 59,928 |  | 0.00007793 | 15,701,703,696 | 1,250,177 | 
| Infrastructure* | 59,928 | 6.94 |  |  | 433,135 | 
| CBD Infrastructure | 1,611 |  | .00209047 | 915,898,612 | 1,914,663 | 
| Economic Development | 2,595 |  | .00038115 | 1,782,372,520 | 679,359 | 
| Total Special Rates |  |  |  |  | 6,363,148 | 
| Total
  Ordinary and Special Rates | 96,041,283 | 
| less
  Pensioner Rebates | -2,627,894 | 
| less
  Internal Rates Contra | -489,640 | 
| Net
  Total Ordinary and Special Rates | 92,923,749 | 
* As per advice from the Division of Local Government, it was recommended that Council amend its Rating Structure due to the fact that the Residential CBD Rate had 97.6% of Ratepayers on the minimum Rate. “The overriding characteristic of local government rating is that the assessments are primarily and predominantly determined via the ad valorem method whereby the incidence of any rate burden is split differentially based on the value of rateable property.” As a consequence of this advice, Council has merged it Residential & Residential CBD Rate. This has also resulted in the CBD Residential Infrastructure Special Rate being obsolete and merged with the Suburban Infrastructure Special Rate. It has been renamed as “Infrastructure Special Rate”.
Special Rates 2012/13
The table below details the percentage of the total yield that the base
amount will produce for each of the following special rates:
| Special
  Rate | Base
  Amount Yield % | 
| Open
  Space Acquisition and Embellishment | 50% | 
| Infrastructure | 25% | 
Impact on average ratepayers
The following tables show the average impact on ratepayers and include
Special Rates, Waste Management Charges and the Stormwater Management Charge.
|   | 2011/12 | 2012/13 Rates | |
| ($)
   | ($) | ||
|   | Combined
  Rates | Combined
  Rates | Increase
  Per Qtr | 
| Average
  Residential Property | 1,132.89 | 1,201.52 | 17.16 | 
| Average
  Business General Property | 4,919.13 | 5,019.56 | 25.11 | 
| Average
  Business CBD Property | 12,786.59 | 13,235.18 | 112.15 | 
| Average
  Business CBD # 2 | 292,860.62 | 305,391.03 | 3,132.60 | 
| Average
  Business  | 12,346.67 | 13,043.34 | 174.17 | 
| Average
  Business  | 691,034.58 | 719,597.33 | 7,140.69 | 
SPECIAL RATES INCOME AND
EXPENDITURE
The following tables show the estimated income and expenditure for each
of the special rates.
| Name: Suburban Infrastructure Enhancement - Infrastructure | Start Date: 2000/01 | Finish Date: On going | ||
| Purpose: To fund urban infrastructure (roads, kerb and gutter, improvement to town centres and waterways) | ||||
| Rating Base: All rateable properties outside the Central Business District | ||||
| Income and Expenditure
  ($000) | ||||
| Estimated Balance (01/07/2012)
   | Estimated Income              (inc. Interest) | Estimated Expenditure | Estimated Balance (30/06/2013) | |
| 102 | 592 | 658 | 36 | |
| Projects to be funded from
  Special Rates   | ||||
| Type of Works | Description  | Budget ($,000) | ||
| Fair Value of Assets | Legislative requirement for Asset Revaluation of Buildings, Land, Plant & Equipment, Office Furniture & Other Structures. | 140 | ||
| Civil Construction Program | Footpath and Kerb & Gutter construction at various streets in the LGA | 370 | ||
| Flood Mitigation | Rehabilitation of various creeks in the LGA to safely accommodate flood waters and convey it to downstream rivers without causing damages. | 148 | ||
| Total | 658 | |||
| Name: Suburban Infrastructure Enhancement - Environment | Start Date: 2000/01 | Finish Date: On going | |||
| Purpose: To fund urban infrastructure (roads, kerb and gutter, improvement to town centres and waterways) | |||||
| Rating Base: All rateable properties outside the Central Business District | |||||
| Income and Expenditure
  ($,000) | |||||
| Estimated Balance (01/07/2012)
   | Estimated Income         (inc. Interest) | Estimated Expenditure | Estimated Balance (30/06/2013) | ||
| 563 | 823 | 888 | 498 | ||
| Projects to be funded from
  Special Rates   | |||||
| Type of Works | Description  | Budget ($,000) | |||
| Creek and foreshore stabilisation works at eight locations identified in the Council adopted Environmental Improvement Program | 320 | ||||
| Fishladder Construction | Construction
  of the final (fourth) fishway opposite the  | 300 | |||
| Waterways Litter Reduction | Litter removal from waterways and adjoining creek banks following rain events | 53 | |||
| Wildlife Surveys | Wildlife surveys of core Bushland areas to establish baseline data on fauna diversity | 50 | |||
| Sustainable Water Program | Stormwater reuse project Doyle Ground Parramatta and soil improvement study at 2 sportsgrounds to minimise irrigation requirements | 50 | |||
| Waterways Rehabilitation Masterplan | Preparation
  of the  | 50 | |||
|  | Finalisation of the Parramatta River Estuary Study and Plan on behalf of 7 foreshore councils | 50 | |||
| Catchment Modelling – flood studies | Contribution towards flood study modelling in accordance with adopted plan | 15 | |||
| Total | 888 | ||||
| Name: Suburban Infrastructure Enhancement - Neighbourhood | Start Date: 2000/01 | Finish Date: On going | ||
| Purpose: To fund urban infrastructure (roads, kerb and gutter, improvement to town centres and waterways) | ||||
| Rating Base: All rateable properties outside the Central Business District | ||||
| Income and Expenditure
  ($000) | ||||
| Estimated Balance (01/07/2012)
   | Estimated Income (inc.
  Interest) | Estimated Expenditure | Estimated Balance (30/06/2013) | |
| 358 | 332 | 195 | 495 | |
| Projects to be funded from
  Special Rates   | ||||
| Type of Works | Description  | Budget ($000) | ||
| CAP Neighbourhood Improvement Program | Ongoing upgrades to Streetscape and infrastructure across the city. This includes upgrades to footpaths, laneways and the foreshore. | 195 | ||
| Total | 195 | |||
| Name: Economic Development  | Start Date: 2000/01 | Finish Date: N/A 
 | |
| Purpose: To support the
  achievement of Regional Economic Plan targets for employment in the  | |||
| Rating Base: All rateable
  properties in the  | |||
| Income and Expenditure
  ($000) | |||
| Estimated Balance (01/07/2012)
   | Estimated Income (inc.
  Interest) | Estimated Expenditure | Estimated Balance (30/06/2013) | 
| 259 | 692 | 699 | 252 | 
| Projects to be funded from
  Special Rates   | |||
| Type of Works | Description  | Budget ($000) | |
| Economic Development  | The economic development project’s goals are to help  | 639 | |
| Rydalmere Technology Precinct | The Rydalmere project includes Studies to enable the
  possible transition of the  | 60 | |
| Total | 699 | ||

| Name: Open Space Acquisition & Embellishment | Start Date: N/A | Finish Date: N/A | |
| Purpose: To fund acquisition of open space and embellishment of Parks and Public Domain | |||
| Rating Base: All rateable
  properties in the  | |||
| Income and Expenditure ($000) | |||
| Estimated Balance (01/07/2012)  | Estimated Income (inc. Interest) | Estimated Expenditure | Estimated Balance (30/06/2013) | 
| 786 | 2,248 | 2,561 | 473 | 
| Projects to be funded from Special Rates   | |||
| Type of Works | Description  | Budget ($000) | |
| Bushland restoration & regeneration works to 5 core areas of the bushland reserves to reduce the extent of noxious weeds & enable improved public access to the bushland sites | 550 | ||
| Pavilion Program | Replacement &/or upgrading of sporting pavilions & amenities buildings within parks | 500 | |
| Walking Track Construction | Provision of bush walking tracks within the public open space & natural areas | 110 | |
| Parks Program | Minor park improvements including fencing; paths; seating; picnic shelters; landscaping plus matching funding for grant funded projects by NSW Sport & Recreation | 70 | |
| Sportsground Program | Improvements to sporting fields including rebuilding, drainage, irrigation, fencing & floodlighting | 400 | |
| Cultural Parks Program | Restoration of headstones & monuments at the 3 heritage cemeteries & historic memorials & monuments within parks. | 85 | |
| Bushland Resources Mgt | Bushland restoration & regeneration works to 5 core areas of the bushland reserves to reduce the extent of noxious weeds & enable improved public access to the bushland sites | 433 | |
| Asbestos Removal | Removal & or related control measures to manage asbestos materials regularly illegally dumped within bushland reserves | 53 | |
| Playground Replacement | Replacement of 4-5 children’s’ playgrounds per annum within parks & reserves. This ensures the equipment installed is modern, well used & complies with relevant safety standards | 30 | |
| Protection of Aboriginal Heritage | Management & protection of known aboriginal heritage sites within the parks, waterways & other public natural areas. This includes identification, interpretative signage, monitoring, protective fencing & investigations. | 25 | |
| Environmental Education | Resource funding for various annual environmental education displays, programs & projects including Australia Day, World Environment Day, National Tree Day, assistance to schools. Funding for Spring Garden Competition promotion & advertising. | 20 | |
| City
  of  | Annual
  tree planting program to provide additional street & parks trees to green
  the city & enhance neighbourhood streetscapes.  Provision of shade trees around park
  playgrounds & sporting fields. | 85 | |
| Contaminated Lands - Investigation | Investigate identified parks & reserves with contamination history to determine the type and extent of contamination | 200 | |
| Total | 2,561 | ||
| Name: CBD Infrastructure Enhancement 
   | Start Date: 2000/01 | Finish Date: N/A | ||
| Purpose: To support the improvement of the Infrastructure in the CBD | ||||
| Rating Base: Land categorised as Business CBD and Business Centre of Activity # 2 | ||||
| Income and Expenditure ($000) | ||||
| Estimated Balance (01/07/2012)  | Estimated Income (inc. Interest) | Estimated Expenditure | Estimated Balance (30/06/2013) | |
| 4,510 | 2,223 | 2,021 | 4,712 | |
| Projects to be funded from Special Rates   | ||||
| Type of Works | Description  | Budget ($000) | ||
| City Centre Streetscape | Ongoing upgrades to Streetscape and infrastructure across the city. This includes upgrades to footpaths, laneways and the foreshore. | 1,721 | ||
| Foreshore Improvement | This project is part of the revitalisation of the Parramatta River Foreshore and involves the construction of a children’s playground on the northern riverbank. | 120 | ||
|  | Upgrade of  | 150 | ||
| Place Activation | Pilot study on innovative activation programs in urban centres to economically and socially enliven centres. These programs will assistance local business and deliver innovative events for local neighbourhood centres throughout the LGA. | 30 | ||
|  Total |  | 2,021 | ||

| Name: Parking Meters Revenue, Expense and Usage | |||
| Income and Expenditure
  ($000) | |||
| Estimated Balance (01/07/2012)
   | Estimated Income | Estimated Expenditure | Estimated Balance (30/06/2013) | 
| 3,497 | Gross Income 4,696 | 5,838 | 1,142 | 
| Operational Expenditure* 1,213 | |||
| Net 3,483 | |||
| *Excludes
  depreciation | |||
| Services and Projects to be
  funded from Parking Meter Revenue  | |||
| Type of Works | Description  | Budget ($000) | |
| Purchase and deployment of wireless mobile digital CCTV cameras for crime prevention, enforcement, detection and public safety. | 100 | ||
| Paid Parking Plan | Purchasing and installation of new parking meters and associated management system | 3,200 | |
| Footpath and Access | Pedestrian Access and Mobility Program | 1,200 | |
| Major Events | Major Events Program | 470 | |
| Major Events | Parramasala - Contribution for Australian Festival of South Asian Culture to supplement funding from Events NSW | 300 | |
| Arts Services | Artist Studios Projects | 227 | |
| Urban Designers | Improving Urban Design | 341 | |
| Total | 5,838 | ||
Annual
Charges—Stormwater Management Charge
In
accordance with the Local Government Amendment (Stormwater) Act 2005,
Parramatta City Council introduced a Stormwater Management Charge in the
2006/07 year. The Stormwater Management Charge is levied on all parcels of
rateable urban land within the City of Parramatta categorised for rating
purposes as  Residential or Business
(including all sub categories), not being vacant land or land owned by the
Crown, or land held under lease for private purposes under the Housing Act 2001
or the Aboriginal   Housing Act 1998. 
Council
administers a comprehensive waterways management program that is underpinned by
its long-term strategic plan, Rivers of Opportunity, available for download
from -
www.parracity.nsw.gov.au/home/publications/list_of_publications
A database of prioritised waterways
activities required to fulfil the plan is being implemented as available funds
allow.  As the principal authority
responsible for the management of stormwater, Council:
·    maintains 438 km of stormwater discharge
drainage pipes for stormwater conveyance.
·    implements essential flood  mitigation measures to protect life, property
and infrastructure.
·    conserves the natural waterways of the City.
·    protects bushland and other natural assets
from the impacts of urban runoff by implementing purpose-built pollution
control traps and water retention systems.
The
maintenance and operational costs associated with stormwater infrastructure
throughout the City of 
| Name: Stormwater Revenue, Expense and Usage | |||
| Services and Projects to be
  funded from Stormwater Revenue  | |||
| Estimated Balance (01/07/2012)
   | Estimated Income | Estimated Expenditure | Estimated Balance (30/06/2013) | 
| 391 | 1,382 | 1,370 | 403 | 
| Service/Project | Description | Source of Funds | Budget, ($000) | 
| Riparian Maintenance | Protection of the City's natural waterways from the impacts of urban runoff such as weeds and litter | SL | 450 | 
| Stream Health and Waterways Monitoring | Monitoring of the waterways to determine the effectiveness of the implemented measures | SL | 120 | 
| Pollutant Trap Cleaning | Ongoing maintenance of pollution control devices to protect the City's waterways | SL | 150 | 
| Stormwater Reuse Parks | Provision of stormwater harvesting and reuse facilities in parks and reserves | SL | 130 | 
| Drainage Maintenance | Upgrading the existing stormwater system to maximise efficient conveyance of runoff for the protection of life and property | SL | 520 | 
| 
 | 
 | TOTAL | 1,370 | 
| 
 | SR Special Rate  GR General Revenue  G Grants L Loans  D Developer Contrib. SL
  Stormwater Levy |   |   | 

| Stormwater
  Services & Projects funded from sources other than the Annual Charge | |||
| Service / Project | Description   (In $’000) | Source of Funds | Budget | 
| Sustainable Water Program | Water conservation and reuse measures in accordance
  with adopted 4 year Waterways Environmental Improvement program | SR | 50 | 
| Water Quality Improvement | Capital works projects to improve water quality eg.
  Pollutant treatment assets | L | 300 | 
| Water ways Rehabilitation Master planning | Sub-catchment master planning to address degraded
  riparian and estuarine corridors | SR | 50 | 
| Floodplain Risk Mgmt Planning | Whole of catchment planning to address floodplain
  risk and prioritised flood mitigation measures | GR,G | 120 | 
| Flood Mitigation Program | Capital works projects to address flood mitigation
  and to minimise flood damage / risk | GR, SR | 360 | 
| Catchment Modelling Program | Catchment based modelling for flood mitigation,
  drainage alleviation and water quality improvement | GR, SR | 100 | 
| Drainage Construction Program | Capital works projects to improve local drainage
  systems and hence stormwater flooding problems | GR | 520 | 
| Waterways Restoration | Restoration of natural waterways in terms of bank
  stabilisation, weed control, native planting and channel improvement works | SR | 320 | 
| Waterways Litter Reduction | Removal of litter from priority waterways after rain
  events | SR | 53 | 
| Drainage Improvements to Future RDS Areas | Areas flagged for increased residential development
  will have existing drainage assets upgraded and amplified to meet increased
  stormwater run off demands | D | 60 | 
|  | SR- Special
  Rate; GR - General Revenue; G - Grants; L - Loans; D
  - Developer Contribution; SL - Stormwater Levy | TOTAL | 1,933 | 

 Annual Charges—Stormwater Management Charge
Annual Charges—Stormwater Management Charge
| Annual Charge Per 
  Assessment | |
| All parcels of rateable urban land categorised as
  Residential or Residential CBD excluding Strata properties | $25.00 | 
| All strata properties categorised as Residential or
  Residential CBD | $12.50 | 
| Estimated Yield  | $1,071,213  | 
|  |  | 
|  |  | 
| Business Properties | Annual Charge Per Assessment | 
| Per 350sq metres or part thereof capped at $200 | |
| All parcels of rateable urban land categorised as
  Business (all sub categories) including Business Strata properties | $25.00 | 
| Estimated Yield  | $   194,349 | 
|  |  | 
| Total Estimated Yield | $1,265,562 | 
Domestic Waste Management Charges
Domestic Waste Management
services are provided on a full cost recovery basis. Costs are determined by
contractor charges for collection, management and treatment of waste, and the
costs for education and environmental awareness programs and associated Council
overheads necessary to manage the service. In 2012/13 the charges will increase
by 10%. The increased charge reflects an ongoing improvement in Council’s
approach to waste management and resource recovery. 
Domestic Waste Management    Availability Charge 
Section 496 of the Local Government Act, 1993
specifies that councils must make and levy an annual charge for the provision
of Domestic Waste Management services for each parcel of rateable land for
which the service is available. The charge levied is proportionate to the
administrative costs of providing the service.
Commercial Waste Management
Charges 
Section 501 of the Local
Government Act 1993 provides that a council may make an annual charge for
Commercial Waste Management Services. The annual charge may be levied on each
parcel of rateable land for which the service is provided or proposed to be
provided. The council may make the charge for the service according to the
actual use of the service. Commercial Waste Management services are provided on
a full cost recovery basis.  Costs are
determined by contractor charges, disposal costs and associated Council
overheads necessary to manage the service. Commercial charges apply to
individual enterprises which have opted to use Council’s service.
Annual Charges—Waste Management Services
Annual
Charge for the provision of Waste Management Services under Section 501 and
Section 496 of Local Government Act 1993 to be levied are as follows:
| Service
  Level | Service
  Mix | Pickup
  Frequency | Fees
   | Annual
  Charge per     Property | Yield
   | |
| Domestic |   |   |  |  |   |   | 
| Basic
  Service | Domestic Waste
  Collection | 1per
  week | 140
  Ltr $319.99 | 240
  Ltr $482.31 |   | $18,427,047.11 | 
|   | Collection of
  Recyclables | 1per
  fortnight | Included | Included |   | |
|   | Collection of
  garden waste | 1per
  fortnight | Included | Included |   | |
| Additional
  Services | Per
  bin | 1per
  week | 140
  Ltr $319.99 | 240
  Ltr $482.31 |   | |
|   | Recycling | 1per
  fortnight |   |  | 240
  Ltr $92.95 | $22,493 | 
|   | Garden
  Waste | 1per
  fortnight |   |  | 240
  Ltr $92.95 | $14,872 | 
| Unoccupied
  Land | Availability
   | Not
  applicable |   |  | $55.20 | $41,565 | 
|   |   |   |   |   | TOTAL | $18,505,977 | 
| Commercial |   |   |   |   |   |   | 
| Basic
  Service | Commercial Waste
  Collection | 1
  per week | 140
  Ltr $327.77 | 240
  Ltr $493.91 |  | $1,273,957 | 
| Additional
  Services | Per
  Bin Collection Waste | 1
  per week         | 140
  Ltr $327.77 | 240
  Ltr $493.91 |  |  | 
|  | Recycling
  (new) | 1per
  fortnight |  |  | 240
  Ltr $97.24 | $21,198 | 
|  | Garden
  waste (new) | 1per
  fortnight |  |  | 240
  Ltr $97.24 | $6320 | 
| This
  statement does not include the impact of rebates given by Council and
  therefore differs from the financial statements  |   |   |   |   | TOTAL | $1,301,475 | 
| Excludes
  GST |  |   | TOTAL
  DOMESTIC & COMMERCIAL WASTE | $19,807,452 | ||
Section 611 Charges 
Section 611 of the Local Government Act 1993
provides that Council may make charges on persons for the time being in
possession, occupation or enjoyment of a rail, pipe, wire, pole, cable, tunnel
or structure laid, erected, suspended, constructed or placed on, under or over
a public place.   
Where applicable, such charges will be made
in 2012/13 and will be based on the nature and extent of the benefit enjoyed by
the person concerned.